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JivoChat Live Chat – WP live chat plugin for WordPress

By JivoChat

Communication & Messaging / Transactional Email

JivoChat Live Chat – WP live chat plugin for WordPress Review - In-Depth Analysis

Omnichannel Live Chat and Help Desk plugin for WordPress. It is free, fast, and easy to install. Engage visitors and turn them into happy customers.

Performance Overview

WPS Score

7.27/10

User Rating

4.9/5 (based on 709+ reviews)

Active Installations

20,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

JivoChat is an all-in-one business messenger optimized for WordPress. It allows teams to communicate with customers through live chat, phone, email, and social media. This plugin enhances customer support, helping to increase conversions and sales.

With JivoChat, you can connect all your communication channels and manage customer interactions from a single application. Engage with visitors in real-time to convert them into paying customers. The built-in CRM helps manage customer relationships efficiently.

JivoChat is trusted by over 290,000 users and is designed to work smoothly on all devices. Customize the chat widget for your WordPress site to reflect your brand and strategy. The plugin offers features like omnichannel communication, offline messaging, callbacks, and visitor monitoring.

Comparing to Alternatives

JivoChat Live Chat is a popular WordPress plugin for live chat support, competing with several other well-known chat plugins. Here's how it stacks up against some top alternatives.

Top alternatives

Strengths

Omnichannel support allowing communication across multiple platforms.
User-friendly interface that facilitates quick setup and use.
Good cost-benefit ratio as noted by users.
Effective in increasing lead contact and customer engagement.

Weaknesses

Lack of recent updates may affect compatibility and security.
Limited official support responsiveness.
No clearly promoted pro version with advanced features.
Some users report bugs and functionality issues with the current plugin version.

User Sentiment Analysis

User feedback highlights both the strengths and challenges experienced with JivoChat Live Chat.

Positive highlights

'Facilitated contact with leads, increasing chances to prospect clients' - vane9727
'Best cost-benefit ratio among tested tools' - heitorcommunicare
'Excellent omnichannel tool' - pedrogaio29
'Very quick and effective support' - matheustheodoro
'Recommended for digital merchants for customer acquisition and support' - Tuca Rose

Common complaints

No updates for over a year leading to bugs.
Lack of responses in support forums for nearly three years.
Current version has bugs and does not work properly.
Frontline support suggests manual installation instead of plugin fixes.

Weaknesses

Outdated plugin with no recent maintenance.
Support and troubleshooting are inadequate.
Plugin stability issues reported by users.

Who Should Use This?

Best for

Small to medium-sized businesses looking for a free, omnichannel live chat solution to engage leads and customers without upfront costs.

Not ideal for

Users who require frequent updates, robust support, or advanced premium features may find this plugin lacking due to its outdated status and limited support.

Pricing & Value

Free version includes

The free version offers essential live chat features with omnichannel capabilities, enabling businesses to communicate with customers across multiple platforms without cost.

Final Verdict

JivoChat Live Chat is a solid free option for businesses seeking an easy-to-use, omnichannel live chat plugin for WordPress. It effectively helps increase customer engagement and lead conversion without financial investment.

However, the plugin suffers from a lack of recent updates and limited support, which may impact reliability and user experience. Users needing advanced features or consistent maintenance might consider alternative solutions.

Other Notable Features

Here are a few other notable features of this free JivoChat Live Chat – WP live chat plugin for WordPress plugin.

Live chat plugin

WordPress chat

Customer support

Screenshots

FAQ

Absolutely! After you sign up, for the first 14 days all features will be available at trial. After that, you can use it free with limited features, or you can subscribe to premium plan and enjoy our benefits fully. You can check our pricing in detail here.