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JivoChat Live Chat – WP live chat plugin for WordPress

By JivoChat

Communication & Messaging / Transactional Email

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

JivoChat Live Chat – WP live chat plugin for WordPress Review - In-Depth Analysis

Omnichannel Live Chat and Help Desk plugin for WordPress. It is free, fast, and easy to install. Engage visitors and turn them into happy customers.

Performance Overview

WPS Score

6.9/10

User Rating

4.9/5 (based on 710+ reviews)

Active Installations

20,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

JivoChat is an all-in-one business messenger optimized for WordPress. It allows teams to communicate with customers through live chat, phone, email, and social media. This plugin enhances customer support, helping to increase conversions and sales.

With JivoChat, you can connect all your communication channels and manage customer interactions from a single application. Engage with visitors in real-time to convert them into paying customers. The built-in CRM helps manage customer relationships efficiently.

JivoChat is trusted by over 290,000 users and is designed to work smoothly on all devices. Customize the chat widget for your WordPress site to reflect your brand and strategy. The plugin offers features like omnichannel communication, offline messaging, callbacks, and visitor monitoring.

Comparing to Alternatives

JivoChat Live Chat is a popular live chat plugin for WordPress with a high user rating. It competes with several well-known alternatives in the live chat space, offering a robust feature set without a paid version.

Top alternatives

Strengths

High user rating with 97.6% five-star reviews
Omnichannel support praised by users
Easy to use and effective for lead prospecting
Responsive and fast customer support noted by some users
Free to use with no paid version required

Weaknesses

No updates for over a year reported by some users
Lack of forum support for extended periods
Known medium severity security vulnerability fixed in recent versions
Some users report bugs and installation difficulties

User Sentiment Analysis

The plugin enjoys overwhelmingly positive feedback with 97.6% five-star ratings, reflecting strong user satisfaction. However, a small minority report issues related to updates and support.

Positive highlights

"Facilitou muito meu contato com leads. Agora tenho mais chance de prospectar clientes!" - vane9727
"Excelente ferramenta omnichannel" - heitorcommunicare
"Excelente programa de suporte" - Tuca Rose
"Excelente ferramenta!" - pedrogaio29
"Atendimento muito rápido e eficaz" - matheustheodoro

Common complaints

No updates for over a year and no forum responses for almost 3 years
Current version is reported as bugged and not working properly
Frontline support suggesting manual installation instead of resolving plugin issues

Weaknesses

Medium severity stored cross-site scripting vulnerability fixed in version 1.3.5.4
Reported lack of timely updates and support
Some users experience bugs and installation problems

Who Should Use This?

Best for

Businesses and website owners seeking a free, easy-to-use live chat solution with omnichannel capabilities and high user satisfaction.

Not ideal for

Users who require frequent updates, active forum support, or have strict security requirements due to past vulnerabilities.

Pricing & Value

Free version includes

The free version offers comprehensive live chat features suitable for most users without any cost.

Final Verdict

JivoChat Live Chat stands out for its excellent user ratings and effective omnichannel live chat features, making it a strong choice for WordPress users seeking a free and reliable chat plugin. Its ease of use and positive user feedback highlight its value for lead generation and customer support.

However, concerns about infrequent updates, limited forum support, and a past security vulnerability suggest that users needing robust ongoing support and security assurances may want to consider alternatives or ensure they use the latest plugin version.

Other Notable Features

Here are a few other notable features of this free JivoChat Live Chat – WP live chat plugin for WordPress plugin.

Live chat plugin

WordPress chat

Customer support

Screenshots

FAQ

Absolutely! After you sign up, for the first 14 days all features will be available at trial. After that, you can use it free with limited features, or you can subscribe to premium plan and enjoy our benefits fully. You can check our pricing in detail here.