/ Plugin Category

/ Communication & Messaging

/ Transactional Email

/ Live Chat by Formilla – Real-time Chat & Chatbots Plugin

Live Chat by Formilla – Real-time Chat & Chatbots Plugin

By zgilyana

Communication & Messaging / Transactional Email

Live Chat by Formilla – Real-time Chat & Chatbots Plugin Review - In-Depth Analysis

Live chat software with real-time visitor monitoring and chatbots! Engage with your visitors for free or automate responses with a chatbot.

Performance Overview

WPS Score

6.65/10

User Rating

4.8/5 (based on 116+ reviews)

Active Installations

2,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

3 / 10 (Low Risk) It is calculated using the weighted average of all versions.

What It Does

Formilla Live Chat Software offers free and premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.

Formilla Live Chat features an instant installation, mobile apps for iPhone, iPad, and Android devices, and a responsive design that adapts to smartphones. It provides real-time visitor monitoring, allowing you to see active visitors and initiate live chats with them.

With customizable chatbots, you can automate responses and enhance customer engagement. The software also includes proactive chat options, smart messages, and various marketing automation tools to keep customers coming back.

Formilla allows for file sharing during chats, desktop notifications, and chat transfer between agents. You can customize chat widgets to match your site and manage offline messages effectively.

Get started immediately with a free live chat package that includes 15 days of premium services.

Comparing to Alternatives

Live Chat by Formilla offers a robust real-time chat and chatbot solution for WordPress users, standing out among several competitors in the live chat plugin space.

Top alternatives

Strengths

Includes both live chat and chatbot features in one plugin.
User-friendly interface that is easy to set up and use.
Offers a free version for initial testing and basic use.
Responsive customer service praised by users.

Weaknesses

Free trial period is limited to 15 days, which some users find restrictive.
Some users report confusion about the free versus paid features.
Advanced features require upgrading to the pro version.
Limited customization options compared to some competitors.

User Sentiment Analysis

User feedback highlights both the strengths and areas for improvement of the Formilla Live Chat plugin.

Positive highlights

'Best Chatbot plugin for WordPress' - osedumandre
'This live chat is so cool and easy to use. Love it.' - Zakarie
'Best thing, there is free version for testing.' - bassimbg
'These guys are the best! The product works well and the service is excellent!' - angelahart

Common complaints

Free trial is only 15 days and not truly free - K3on
Confusion about the free version limitations - dianaolt88

Weaknesses

Limited free trial duration frustrates some users.
Lack of clarity on what features are included in free versus paid versions.
Some users desire more customization options.

Who Should Use This?

Best for

Small to medium-sized businesses looking for an easy-to-use live chat and chatbot solution integrated into WordPress.

Not ideal for

Users seeking a completely free long-term solution or those needing highly customizable chat features may find this plugin limiting.

Pricing & Value

Free version includes

The free version allows basic live chat functionality and a limited chatbot experience, suitable for testing and small-scale use.

Pro version

The pro version unlocks advanced chatbot capabilities, extended chat history, multiple agent support, and enhanced customization options.

Final Verdict

Live Chat by Formilla is a solid choice for WordPress users wanting a combined live chat and chatbot plugin with straightforward setup and responsive support.

While the free trial is limited, the plugin offers good value in its pro version for businesses needing more advanced features and professional service.