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Zoho SalesIQ – Live chat, chatbots, and visitor tracking

By zohosalesiq

Communication & Messaging / Transactional Email

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Zoho SalesIQ – Live chat, chatbots, and visitor tracking Review - In-Depth Analysis

Engage and convert website visitors with live chat and visitor analytics. Zoho SalesIQ offers chatbots and real-time tracking features.

Performance Overview

WPS Score

6.91/10

User Rating

4.1/5 (based on 7+ reviews)

Active Installations

10,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

7.1 / 10 (High Risk) It is calculated using the weighted average of all versions.

What It Does

Zoho SalesIQ is a powerful tool designed to enhance customer engagement on your website. It allows you to identify, engage, and convert visitors through live chat and comprehensive visitor analytics.

The plugin is free for up to 3 users, providing essential features such as live chat, visitor tracking, and file sharing. For those needing more advanced capabilities, paid plans are available.

With visitor tracking, you can prioritize leads based on their engagement level, ensuring your team focuses on the most promising prospects. Automated messages can be sent to visitors on high-intent pages, enhancing the chances of conversion.

Zoho SalesIQ includes a user-friendly chatbot builder, enabling users of all skill levels to create functional chatbots without coding. For developers, a programming interface is available for customization.

Additional features include built-in audio calls, screen sharing, typing previews, and real-time chat translation, making it easier to assist customers in their preferred language.

Trusted by over 450,000 businesses, Zoho SalesIQ is recognized for its cost-efficiency and commitment to privacy.

Comparing to Alternatives

Zoho SalesIQ offers a comprehensive live chat and visitor tracking solution with chatbot capabilities. It competes with several well-established live chat plugins, each with their own unique features and integrations.

Top alternatives

Strengths

Deep integration with Zoho CRM and other Zoho products
Includes chatbots and visitor tracking features
Simple interface for adding chat functionality
Powerful platform capabilities with real-time visitor insights
Offers canned messages and pre-typing visibility

Weaknesses

Occasional instability with plugin functionality
Compatibility issues with some WordPress themes and plugins
Past security vulnerabilities (XSS & CSRF) though fixed
Some users report lack of timely updates and support

User Sentiment Analysis

With a 4.1 out of 5 rating based on 7 reviews, most users appreciate the plugin's integration and features, though a minority report significant issues affecting usability.

Positive highlights

"Very good plug-in" - Marcos
"Atendeu bem o que buscava" (Met my needs well) - ronaldreis3000
"Superb System with bots, tracking, CRM integration" - wisdomtree
"Easy to integrate" - Marcos
"Simple interface for adding chat balloon" - ronaldreis3000

Common complaints

Plugin breaks compatibility with current WordPress versions and other plugins
Requires frequent patches to maintain functionality
Incompatibility with WP Bakery page builder
Plugin functionality is inconsistent and sometimes stops working

Weaknesses

Security risk score is relatively high due to past vulnerabilities
Plugin can be unstable and unreliable at times
Support and updates may not be timely enough to address issues

Who Should Use This?

Best for

Businesses already using Zoho products who want seamless integration of live chat, chatbots, and visitor tracking within their WordPress site.

Not ideal for

Users relying on the latest WordPress versions with complex themes or plugins that require high compatibility and stability, or those concerned about past security issues.

Pricing & Value

Free version includes

The free version provides essential live chat features, chatbot functionality, and visitor tracking integrated with Zoho services.

Pro version

Premium features typically include advanced chatbot capabilities, enhanced visitor analytics, priority support, and deeper CRM integrations.

Final Verdict

Zoho SalesIQ is a powerful live chat and visitor tracking plugin especially suited for users invested in the Zoho ecosystem. It offers robust features including chatbots and CRM integration that are hard to match. However, users should be aware of occasional stability issues and past security vulnerabilities, which have been addressed but may affect confidence.

While it competes well with many alternatives, potential users must consider compatibility with their WordPress setup and willingness to rely on Zoho's update cadence. For those seeking deep Zoho integration, it remains a strong choice, but others may find more stable options among the alternatives.

Other Notable Features

Here are a few other notable features of this free Zoho SalesIQ – Live chat, chatbots, and visitor tracking plugin.

Live chat

Chatbot

Visitor tracking

Screenshots

FAQ

Users can opt for our free plan, with which you can add up to three operators. You can also try our 15-day free trial to test out what all SalesIQ has to offer.