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Pure Chat – Live Chat & More!

By pure-chat

Communication & Messaging / Notification Management

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Pure Chat – Live Chat & More! Review - In-Depth Analysis

Pure Chat is a Live Chat plugin for WordPress that provides unlimited chats. Customize your chat widget and access transcript history and triggers.

Performance Overview

WPS Score

6.69/10

User Rating

4.1/5 (based on 45+ reviews)

Active Installations

3,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Pure Chat is a Live Chat plugin for WordPress. It offers unlimited chats. All chat widget customizations, transcript history, triggers, email forms when unavailable, and more are included.

Pure Chat PRO offers realtime analytics, visitor tracking, and contact tracking features. Start your free trial and get all the features of the PRO plan for 30 days free!

For more information, visit PureChat.com.

Comparing to Alternatives

Pure Chat is a popular live chat plugin with several direct competitors offering similar features for WordPress users.

Top alternatives

Strengths

Easy to set up and use, as noted by multiple users.
Clean and efficient interface with a good mobile app.
Offers a free version with essential live chat features.
Includes a pro version with additional premium features.
Responsive dashboard for managing chats.

Weaknesses

Reported issues with site performance and load times due to heavy JavaScript usage.
Technical support has been criticized as poor by some users.
Known security vulnerabilities have been identified and fixed in recent updates.
Some users report the plugin not working properly on their sites.

User Sentiment Analysis

With a 4.1 average rating from 45 reviews, most users appreciate Pure Chat's ease of use and functionality, though about 20% of ratings are low, highlighting performance and support issues.

Positive highlights

'Works just like it says – easy to set up – easy to use.' – wpodeskstar
'Really clean and efficient. Will upload to my other sites as well.' – rdawatford
'Thank you for contacting us, someone will be with you soon.' – wjtours
'I do like the dashboard and mobile app, no issues with those.' – Gingerbread Man

Common complaints

Plugin does not work properly on some websites despite following installation instructions.
Technical support is reported as poor by some users.
Adds significant overhead and slows site load times due to heavy JavaScript and render blocking scripts.

Weaknesses

Performance impact on website speed and load times.
Technical support quality concerns.
Security vulnerabilities reported in past versions, though fixed in updates.
Occasional functionality issues on certain sites.

Who Should Use This?

Best for

Users seeking an easy-to-use live chat plugin with a clean interface and mobile app support, who prioritize quick setup and basic to advanced chat features.

Not ideal for

Users with highly performance-sensitive websites or those requiring robust technical support, as well as those concerned about past security vulnerabilities despite recent fixes.

Pricing & Value

Free version includes

The free version offers essential live chat features suitable for small to medium websites, including chat management and mobile app access.

Pro version

The pro version includes premium features such as advanced chat customization, additional integrations, and enhanced support options.

Final Verdict

Pure Chat is a well-regarded live chat plugin praised for its ease of use, clean design, and effective mobile app, making it a solid choice for many WordPress users. Its free version provides good value, and the pro version adds useful premium features for those needing more advanced capabilities.

However, users should be aware of reported performance impacts and past security vulnerabilities, which have been addressed in updates. Those with critical performance needs or requiring strong technical support might consider alternatives. Overall, Pure Chat offers a balanced mix of usability and features for most live chat needs.