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Chaport — Live Chat & Chatbots

By Chaport Live Chat

Communication & Messaging / Live Chat & Instant Messaging

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Chaport — Live Chat & Chatbots Review - In-Depth Analysis

Chaport is a modern live chat and chatbot plugin for WordPress. It offers features like multi-channel communication, automation, and customization. The free plan includes unlimited chats and websites.

Performance Overview

WPS Score

6.86/10

User Rating

4/5 (based on 4+ reviews)

Active Installations

2,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

3 / 10 (Low Risk) It is calculated using the weighted average of all versions.

What It Does

Chaport is a modern live chat and chatbot solution designed to help you communicate with your website visitors easily and effectively. It combines real-time messaging, chat automation, multi-channel support, and powerful operator tools in a clean, intuitive interface.

More than 30,000 teams worldwide use Chaport to improve customer communication and streamline support. It provides 24/7 customer support using live chat and chatbots, allowing for timely assistance and automated replies.

Chaport enhances customer experience by delivering consistent support, reducing operator workload with chatbots, and engaging visitors with targeted auto-invitations. It also helps increase sales by reaching out to customers at key moments during their shopping experience.

With easy installation and an intuitive interface, Chaport allows for quick setup and management of chats. The plugin includes a powerful free plan that offers unlimited chats and essential features to improve communication with your visitors.

Comparing to Alternatives

Chaport offers live chat and chatbot features with a sleek design and solid functionality, but it faces competition from several well-established alternatives in the WordPress ecosystem.

Top alternatives

Strengths

Clean and fast design suitable for business and personal websites
Works well even on the free plan
Responsive and high-quality developer support
Sleek and speedy user interface
Includes chatbot and live chat features in one plugin

Weaknesses

Critical features moved behind paywall after 30 days
Requires upgrading to pro for full client management
Some users find it less feature-rich compared to competitors
Has a known low-severity security vulnerability fixed in recent update

User Sentiment Analysis

With an 80% positive rating from a small number of reviews, users generally appreciate Chaport's design and functionality, though there is a notable minority expressing dissatisfaction mainly related to pricing and feature access.

Positive highlights

'The best Chat, clean and fast designer, perfect for business websites and personal websites' — israelrodriguescamelo
'Works Well! A neat live chat app that works well even in the free plan.' — audiofoundry
'Sleek and speedy design, ideal for both business and personal websites.' — antim12

Common complaints

Critical features are removed from the free version after 30 days, forcing upgrade to pro
Perceived dishonesty regarding feature availability and paywall placement
Time-consuming customization with limited free functionality

Weaknesses

Limited free plan functionality after trial period
Some users find better value in alternative plugins
Security vulnerability was present but has been fixed

Who Should Use This?

Best for

Users looking for a visually appealing and easy-to-use live chat and chatbot solution who are willing to invest in the pro version for full features.

Not ideal for

Those seeking a fully free live chat plugin with all features included or users concerned about past security issues and paywall restrictions.

Pricing & Value

Free version includes

The free version provides basic live chat and chatbot functionality but limits critical features after 30 days, encouraging upgrade.

Pro version

Unlocks full client management capabilities and access to all critical features removed from the free plan after the trial period.

Final Verdict

Chaport is a well-designed live chat and chatbot plugin that offers a smooth user experience and responsive support. Its free version is functional initially but restricts key features after a short period, which may frustrate some users.

While it has a minor security issue that has been addressed, potential users should weigh the cost of the pro upgrade against other free or more fully featured alternatives available in the WordPress ecosystem.

Other Notable Features

Here are a few other notable features of this free Chaport — Live Chat & Chatbots plugin.

Chat Plugin

Chat Widget

Chatbot

Screenshots

FAQ

Yes, after registering a Chaport account, you will get a free 14-day trial period. It means you can use all the live chat and chatbot features of the Unlimited plan free of charge.