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Chatbot for WordPress by Collect.chat ⚡️

By collectchat

Communication & Messaging / Transactional Email

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Chatbot for WordPress by Collect.chat ⚡️ Review - In-Depth Analysis

Create chatbots without coding to collect leads and data from visitors. Engage your audience 24/7 with automated customer support.

Performance Overview

WPS Score

6.97/10

User Rating

4.4/5 (based on 38+ reviews)

Active Installations

6,000+

Update Frequency

Average It is calculated using the weighted average of same category plugins.

Security Score

5.1 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Connect with your website visitors for free using a chatbot widget. This chatbot WordPress plugin from Collect.chat is the easiest way to add a chat widget to your site. Watch your conversions skyrocket with customer communication in real-time and zero effort on your side.

TOP 10 BENEFITS include chatting with visitors 24/7, converting them into paying customers, generating leads on autopilot, engaging visitors, and collecting critical feedback. It helps grow your email list and allows contacts to set appointments.

Our bot widgets are being used on platforms like WordPress, Wix, Squarespace, Shopify, and WooCommerce. It is compatible with page builders like Elementor, Divi, and Gutenberg Blocks. The chatbot can serve as a contact bot, feedback bot, survey bot, FAQ bot, and more.

The plugin features a drag-and-drop builder, no coding required, and over 50 templates to help you get started quickly. You can design the bot to match your website and integrate with tools like Google Sheets and Zapier.

Collect.chat is designed to increase sales, engage customers, and enhance user experience. It captures contact information from every visitor, ensuring you do not miss any potential leads. The automated chatbot collects leads even when your sales team is unavailable.

Comparing to Alternatives

Chatbot for WordPress by Collect.chat ⚡️ is one of several chatbot plugins available for WordPress, offering a user-friendly interface and pre-configured settings. It competes with a variety of AI and live chat plugins that provide different features and integrations.

Top alternatives

Strengths

Easy to use with minimal setup required
Pre-configured for immediate use
Attractive and intuitive user interface
Highly rated by most users for functionality
Free version offers substantial features

Weaknesses

Known security vulnerabilities in past versions
No clearly promoted pro or premium version
Some users report issues with email notifications
Limited advanced customization options

User Sentiment Analysis

With a strong majority of 5-star ratings (84.2%) and a few 1-star complaints (13.2%), users generally appreciate the plugin's ease of use and functionality, though some have experienced critical issues.

Positive highlights

"Just fell in love with this plugin for the ease of use and wonderful UI" – avanchak
"Exactly what I needed" – Michael Gaio
"/collect.chat is awesome. You don't have to worry about settings, it is already pre-configured for you." – mlgroner
"Totally recommended plugin" – jemzsoluciones
"Excellent plugin de chat, el mejor lejos!" – utwd.com.ar

Common complaints

Failure to receive chat messages via email notifications
Lack of timely customer support response

Weaknesses

Security vulnerabilities fixed only in recent updates
Issues with email notification reliability
No premium support or paid upgrade options
Limited advanced features compared to competitors

Who Should Use This?

Best for

Users seeking a straightforward, easy-to-install chatbot plugin with a clean interface and basic chatbot functionality without needing advanced customization or paid features.

Not ideal for

Sites requiring robust security assurances, advanced customization, or guaranteed email notification reliability may find this plugin less suitable, especially given past vulnerabilities and reported support issues.

Pricing & Value

Free version includes

The free version provides a fully functional chatbot with pre-configured settings and a user-friendly interface, suitable for most basic chatbot needs.

Final Verdict

Chatbot for WordPress by Collect.chat ⚡️ offers an easy-to-use and visually appealing chatbot solution that works well out of the box for most users. Its high user ratings reflect satisfaction with its simplicity and functionality, making it a strong choice for those new to chatbots or with basic needs.

However, the plugin has had several security vulnerabilities in the past and some users report issues with email notifications and support responsiveness. Users requiring advanced features, premium support, or enhanced security may want to consider alternative plugins. Overall, it provides good value as a free plugin but with some limitations to be aware of.

Other Notable Features

Here are a few other notable features of this free Chatbot for WordPress by Collect.chat ⚡️ plugin.

Chatbot

Lead generation

Chat widget

Screenshots

FAQ

Yes, anybody can make a chatbot and get started right away. We have a Free forever plan. No credit card required. Adding a chat interface will boost the engagement on your site. Those who have more visitors or seeking advanced features can always upgrade to a paid plan.