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3CX Free Live Chat, Calls & Messaging

By WP-LiveChat

Communication & Messaging / Transactional Email

3CX Free Live Chat, Calls & Messaging Review - In-Depth Analysis

Engage with your website visitors in real-time using the 3CX Live Chat plugin. It's a free solution for chatting, calling, and messaging customers.

Performance Overview

WPS Score

6.85/10

User Rating

4.6/5 (based on 821+ reviews)

Active Installations

100,000+

Update Frequency

Average It is calculated using the weighted average of same category plugins.

Security Score

6.18 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Increase your online conversions with the free 3CX Live Chat plugin. Chat and call with your website visitors in real-time, and not only!

The plugin includes a complete communications system for your business - for free. Call, chat, conference and collaborate with your teams and customers from your office, home or smartphone.

Zero cost business communications from one central hub. Receive WhatsApp, Facebook and SMS messages on the same dashboard as your live chats and calls.

Tried and tested with more than 100,000 active installations, 3CX Live Chat is a reliable free live chat solution for WordPress.

The plugin is free, forever. It’s not a free trial and we don’t ask you for your credit card details. Simply create an account on the 3CX.com website, receive your account details, login and start chatting!

Receive and respond to WhatsApp messages, Facebook, and Text messaging too! Enjoy free calls - voice calls directly to and from the browser. Answer, transfer and resolve customer queries on one platform across multiple agents.

Website Live Chat (and Call), Inbound WhatsApp, Facebook, Text, Video Conferencing, Mobile & Desktop Apps, Hosted on Cloud, and more features make it your #1 live chat solution.

Comparing to Alternatives

3CX Free Live Chat, Calls & Messaging offers a robust free live chat solution with integrated calling and messaging features. When compared to other popular live chat plugins, it stands out for its comprehensive communication options but has some usability and customization limitations.

Top alternatives

Strengths

Offers integrated live chat, calls, and messaging in one plugin
Free to use with no paid version required
Customizable appearance through admin panel
Supports team management features like active times and groups
Responsive and functional chat system

Weaknesses

Mobile chat bubble positioning lacks padding and customization
Configuration can be complex and overwhelming for beginners
Settings are somewhat disconnected from the 3CX admin panel experience
Limited language support reported by some users

User Sentiment Analysis

User feedback highlights the plugin's strong functionality and value, especially considering it is free. However, some users report issues with mobile display and configuration complexity.

Positive highlights

"Excellent and stylish free plugin" - musherenko
"Works well, impressive little chat" - freq32
"Extraordinary and free, easy to use and customizable" - agenceneoh
"Amazing plugin for beginners" - ulocateme
"Works flawlessly with good appearance options" - shnalla

Common complaints

Mobile chat bubble is cut off or too close to screen edges
Configuration process is complicated and not intuitive
Lack of consistent language support, e.g., Polish
Settings and user experience are disconnected from 3CX admin panel

Weaknesses

Mobile UI lacks padding customization
Complex setup may deter less technical users
Inconsistent multi-language support
Disjointed experience between plugin and 3CX admin panel

Who Should Use This?

Best for

Users or small teams seeking a free, integrated live chat and calling solution with decent customization and team management features.

Not ideal for

Those who need a simple, out-of-the-box chat plugin with easy setup or require advanced mobile UI customization and seamless integration with 3CX admin panel.

Pricing & Value

Free version includes

The free version includes live chat, calls, messaging, team management features, and basic appearance customization without any cost.

Final Verdict

3CX Free Live Chat, Calls & Messaging is a powerful and feature-rich free plugin that combines multiple communication channels in one package, making it a strong choice for users needing integrated chat and calling.

However, its complexity and mobile UI limitations may pose challenges for some users, especially those seeking a simpler setup or better mobile customization options.

Other Notable Features

Here are a few other notable features of this free 3CX Free Live Chat, Calls & Messaging plugin.

Free Live Chat

Live Chat

Live Support

Screenshots

FAQ

3CX Free is an easy to setup and manage communications platform that handles live chat as well as calls, video conferencing and team communications. Ideal for small to medium sized businesses. It is available in the cloud and offered for free.
1. Sign up for a 3CX account here
2. Install the WordPress Plugin on your website
3. With the credentials you receive login to the Web Client
4. Go to Admin > Voice & Chat > Add Live Chat
5. Copy and paste the 3CX Live Chat URL