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Live Chat by Formilla – Real-time Chat & Chatbots Plugin

By zgilyana

Communication & Messaging / Transactional Email

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Live Chat by Formilla – Real-time Chat & Chatbots Plugin Review - In-Depth Analysis

Live chat software with real-time visitor monitoring and chatbots! Engage with your visitors for free or automate responses with a chatbot.

Performance Overview

WPS Score

6.64/10

User Rating

4.8/5 (based on 116+ reviews)

Active Installations

2,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

3 / 10 (Low Risk) It is calculated using the weighted average of all versions.

What It Does

Formilla Live Chat Software offers free and premium services for your WordPress site. Allow your visitors to chat with you live if they have any questions or need support.

Formilla Live Chat features an instant installation, mobile apps for iPhone, iPad, and Android devices, and a responsive design that adapts to smartphones. It provides real-time visitor monitoring, allowing you to see active visitors and initiate live chats with them.

With customizable chatbots, you can automate responses and enhance customer engagement. The software also includes proactive chat options, smart messages, and various marketing automation tools to keep customers coming back.

Formilla allows for file sharing during chats, desktop notifications, and chat transfer between agents. You can customize chat widgets to match your site and manage offline messages effectively.

Get started immediately with a free live chat package that includes 15 days of premium services.

Comparing to Alternatives

Live Chat by Formilla offers a robust live chat and chatbot solution with several notable competitors in the WordPress ecosystem.

Top alternatives

Strengths

High user rating with over 92% five-star reviews
Includes both live chat and chatbot features
Free version available for testing
Pro version offers advanced capabilities
User-friendly interface praised by users

Weaknesses

Free trial period is limited to 15 days and not fully free, causing confusion
Known low-risk security vulnerability fixed in recent update
Some users report dissatisfaction with trial limitations
Limited number of negative reviews but concerns focus on pricing transparency

User Sentiment Analysis

With a strong overall rating of 4.8 out of 5 from 116 reviews, users generally express high satisfaction, especially praising the plugin's ease of use and customer service. However, a small minority express concerns primarily about the trial period's cost and clarity.

Positive highlights

'Best Chatbot plugin for wordpress' - osedumandre
'This live chat is so cool and easy to use. love it.' - Zakarie
'Best thing, there is free version for testing.' - bassimbg
'BEST BEST SERVICE AND PRODUCT! I LOVE IT!' - angelahart

Common complaints

Free trial for 15 days is not actually free, causing user confusion

Weaknesses

Trial period limitations frustrate some users
Past security vulnerability, though fixed, may concern cautious users

Who Should Use This?

Best for

Businesses and website owners looking for an easy-to-use live chat and chatbot solution with a free testing option and premium features for scaling.

Not ideal for

Users expecting a completely free trial period or those highly sensitive to even low-risk security vulnerabilities may want to consider alternatives.

Pricing & Value

Free version includes

The free version allows users to test core live chat features with some limitations, suitable for small sites or initial evaluation.

Pro version

The pro version unlocks advanced chatbot capabilities, extended customization, and enhanced support options.

Final Verdict

Live Chat by Formilla stands out with its high user satisfaction, combining live chat and chatbot features in a user-friendly package. The availability of a free version for testing and a pro upgrade offers flexibility for various business needs.

However, the limited free trial period and past security vulnerability, although addressed, may deter some users. Overall, it is a strong contender among live chat plugins, especially for those prioritizing ease of use and customer support.