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/ SupportCandy – Helpdesk & Customer Support Ticket System

SupportCandy – Helpdesk & Customer Support Ticket System

Description

SupportCandy is a simple, secure, and feature-rich support ticketing system plugin for your WordPress site. It enhances your WordPress site with a complete help desk and customer support ticket system.

SupportCandy is one of the oldest helpdesk and customer support ticketing plugins available for WordPress. It is a versatile and feature-packed help desk and ticket management plugin that allows you to handle and resolve customer queries directly from your WordPress dashboard.

With SupportCandy, you can elevate your customer support game by efficiently managing customer tickets and support agents. The plugin offers features comparable to those provided by top-tier SaaS solutions like Zendesk and Freshdesk.

SupportCandy is a self-hosted support ticket plugin that provides unlimited tickets, support agents, users, tags, and more. You maintain ownership of your system and data without constraints.

Other Notable Features

Here are a few other notable features of this free SupportCandy – Helpdesk & Customer Support Ticket System plugin.

Customer Support

Helpdesk

Ticketing System

Screenshots

FAQ

No, it is not necessary. The free version of SupportCandy provides essential features such as email notifications, unlimited agents, customers, and tickets. It includes custom categories, statuses, and priorities. The Pro version, while not mandatory, offers additional benefits like automation to streamline processes, automated assignment of agents, and advanced reporting. It is available at a competitive price within the market segment, providing added functionality for those seeking more advanced features.