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SupportCandy – Helpdesk & Customer Support Ticket System

By PSM Plugins

Support & Help Desk / Help Desk & Ticketing Systems

SupportCandy – Helpdesk & Customer Support Ticket System Review - In-Depth Analysis

SupportCandy is a comprehensive helpdesk and customer support ticket system for WordPress. Manage tickets, customer queries, and support agents efficiently. It offers unlimited tickets and features comparable to top SaaS solutions.

Performance Overview

WPS Score

6.83/10

User Rating

4.9/5 (based on 287+ reviews)

Active Installations

10,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

1 / 10 (Very Low Risk) It is calculated using the weighted average of all versions.

What It Does

SupportCandy is a simple, secure, and feature-rich support ticketing system plugin for your WordPress site. It enhances your WordPress site with a complete help desk and customer support ticket system.

SupportCandy is one of the oldest helpdesk and customer support ticketing plugins available for WordPress. It is a versatile and feature-packed help desk and ticket management plugin that allows you to handle and resolve customer queries directly from your WordPress dashboard.

With SupportCandy, you can elevate your customer support game by efficiently managing customer tickets and support agents. The plugin offers features comparable to those provided by top-tier SaaS solutions like Zendesk and Freshdesk.

SupportCandy is a self-hosted support ticket plugin that provides unlimited tickets, support agents, users, tags, and more. You maintain ownership of your system and data without constraints.

Other Notable Features

Here are a few other notable features of this free SupportCandy – Helpdesk & Customer Support Ticket System plugin.

Customer Support

Helpdesk

Ticketing System

Screenshots

FAQ

No, it is not necessary. The free version of SupportCandy provides essential features such as email notifications, unlimited agents, customers, and tickets. It includes custom categories, statuses, and priorities. The Pro version, while not mandatory, offers additional benefits like automation to streamline processes, automated assignment of agents, and advanced reporting. It is available at a competitive price within the market segment, providing added functionality for those seeking more advanced features.