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/ Awesome Support – WordPress HelpDesk & Support Plugin

Awesome Support – WordPress HelpDesk & Support Plugin

By awesomesupport

Support & Help Desk / Help Desk & Ticketing Systems

Awesome Support – WordPress HelpDesk & Support Plugin Review - In-Depth Analysis

Awesome Support is a versatile help desk and support plugin for WordPress. It allows users to submit tickets and provides a robust ticketing system for agents to manage support requests.

Performance Overview

WPS Score

6.93/10

User Rating

3.5/5 (based on 194+ reviews)

Active Installations

7,000+

Update Frequency

Very Good It is calculated using the weighted average of same category plugins.

Security Score

1 / 10 (Very Low Risk) It is calculated using the weighted average of all versions.

What It Does

Awesome Support is the most versatile and feature-rich support plugin for WordPress. It is the only helpdesk and support ticketing plugin that can match the feature set of an SAAS solution such as Zendesk or Helpscout.

Your customers can be using it in just 5 minutes! After installing and activating the plugin, just answer a few questions in the startup wizard and your helpdesk will be ready for your customers.

Awesome Support includes a comprehensive ticketing system that allows users to submit tickets from the front-end while agents can respond from the WordPress back-end. It also offers features like email notifications, file uploads, and custom fields for ticket forms.

The plugin supports multiple products and departments, making it suitable for various business needs. It integrates seamlessly with WooCommerce and offers numerous premium extensions to enhance functionality.

Other Notable Features

Here are a few other notable features of this free Awesome Support – WordPress HelpDesk & Support Plugin plugin.

Helpdesk

Support

Support Ticket

Ticket System

Tickets

Screenshots

FAQ

Now you can read our post installation instructions or watch the installation videos

If you need to disable the auto-assignment function and hence have all new tickets assigned to the default agent (set in the plugin general settings), you can add this constant in your theme’s functions.php file:

define( 'WPAS_DISABLE_AUTO_ASSIGN', true );

By default, all tickets will be accessed through a URL of the type domain.com/ticket/my-ticket-title.

If you wish to change the slug ticket to something else, let’s say help, so that your URLs look like domain.com/help/my-ticket-title, you need to add a constant in your theme’s functions.php file as follows: