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Nirweb support

By NirWp Team

Support & Help Desk / Help Desk & Ticketing Systems

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Nirweb support Review - In-Depth Analysis

NirWeb support is a comprehensive help desk and support plugin for WordPress. It offers full integration with WooCommerce, enabling efficient ticket management.

Performance Overview

WPS Score

6.52/10

User Rating

4.2/5 (based on 12+ reviews)

Active Installations

700+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

6.1 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

NirWeb support is a great help desk and support plugin for WordPress. It is essential for any website that aims to maintain good relations with users and provide ongoing support. This plugin is designed to meet the needs of various departments such as sales, support, and management.

With NirWeb support, you can define unlimited departments and representatives, allowing for a tailored support experience. It integrates seamlessly with WooCommerce and Easy Digital Downloads, ensuring that only purchasing customers can submit tickets.

The plugin features prepared answers for common queries, making it easy to respond to tickets quickly. Users can also search tickets by ID or subject, enhancing the efficiency of ticket management. The AJAX functionality improves the user experience by providing a smooth interface for sending and searching tickets.

Comparing to Alternatives

Nirweb support is a helpdesk plugin with several alternatives available that offer similar customer support functionalities.

Top alternatives

Strengths

User interface is highly praised as one of the best available.
Allows product selection for users who have not purchased items, useful for pre-sales questions.
Free to use with no paid version, making it accessible.
Receives mostly positive reviews with a 4.2 average rating.
Active development with some bug fixes addressing security issues.

Weaknesses

Known security vulnerabilities with medium to high risk scores.
Lack of documentation or user guide available.
Reported technical bugs and stability issues by some users.
No pro version or premium features offered.

User Sentiment Analysis

With a majority of 5-star ratings and a few low ratings, user sentiment is generally positive but tempered by some critical feedback regarding bugs and technical issues.

Positive highlights

'Very interesting and excellent' – mohammadpoor
'Ability to select product for non-purchase user is a useful feature' – Faizal S
'Amazing plugin, grateful it was created' – neomie6011

Common complaints

Plugin has many technical bugs and issues causing frustration.

Weaknesses

Presence of bugs requiring significant user effort to manage.
No available documentation or user guide causing usability challenges.
Security vulnerabilities noted with no known fix for some issues.

Who Should Use This?

Best for

Users looking for a free, user-friendly helpdesk plugin with a good interface and basic support features, especially those comfortable managing minor bugs.

Not ideal for

Users requiring robust security, comprehensive documentation, or a fully stable plugin without technical issues should consider alternatives.

Pricing & Value

Free version includes

The free version offers core helpdesk functionalities with product selection for non-purchasing users and a well-designed interface.

Final Verdict

Nirweb support stands out with its excellent user interface and useful features for pre-sales support, making it a solid choice for users seeking a free helpdesk solution. However, the plugin suffers from technical bugs and lacks documentation, which may hinder some users' experience.

Security vulnerabilities, including a high-risk SQL injection issue, are a significant concern and should be carefully considered before use. Users prioritizing security and stability may prefer exploring the available alternatives.