Merchants Beware – AfterShip Protection is not ready for production
Since starting to use AfterShip Protection across several brands, that generate multi-million annual revenue, we have had nothing but problems. Customers frequently get stuck when attempting to submit a claim and cannot get support from AfterShip, who direct them to us, and we are unable to do anything with the platform. AfterShip’s model is to deduct any refunds from the monthly premium total, however if your refunds exceed the monthly total the only payment option is PayPal, who are notorious for disabling customer accounts or freezing funds. We have now been fighting with AfterShip for over 2 months to receive the several thousand dollars they owe us for a customer claim, and AfterShip’s only option is a wire transfer that they charge $45 each time, and so far have failed twice to successfully send to our bank account. We are removing them, in favor of Route, and strongly suggest that others avoid them at all costs.Their tracking system is basic at best, and cheaper, and more reliable options, exist. One example of how basic their system is – if an order ships in multiple parts, and one part is delivered before a subsequent part is shipped, AfterShip considers the order closed and will not notify the customer of any subsequent shipments.
Excellent Customer service
Excellent platform with great customer service. I have appreciate the support from Chaitanya.Thank you Aftership
Great Platform and Even Better Support!
I spoke with a support agent from Aftership who provided prompt and helpful assistance. They guided me through the platform’s features, making it easy to understand how to enhance our order tracking and customer communication. Thanks to their support, our shipping experience has greatly improved!
The Perfect Tracking and Returns Solution for WooCommerce!
I’ve been using AfterShip for managing my WooCommerce orders and returns, and it’s been a game-changer! It makes tracking so easy, both for me and my customers, with automated updates that keep everyone in the loop. The returns process is super smooth too—quick and hassle-free. It integrates perfectly with WooCommerce, and everything runs seamlessly. Honestly, it’s the best tool I’ve come across for keeping shipping and returns organized. Highly recommend it!
Incredible Support Experience – Thanks to Assem!
We couldn’t be more impressed with the level of support we received from Assem. He made what initially seemed like a complicated process feel incredibly simple. Assem was quick to address our concerns and provided clear, step-by-step guidance to help us resolve the issues we encountered. His expertise helped us navigate the setup effortlessly, ensuring all our stores were connected without a hitch. Assem’s dedication and friendly approach made a world of difference, turning a potentially stressful situation into a smooth and stress-free experience. We’re truly grateful for his help and highly recommend his support to anyone in need!
Outstanding Customer Support – Thank You, Assem!
We had a fantastic experience working with Assem, who truly went above and beyond to help us. From the moment we reached out for support, he was incredibly responsive, patient, and knowledgeable. Assem guided us through every step of the process, helping us solve the issues we faced and making it so much easier for us to connect all our stores seamlessly. His expertise and dedication ensured that we quickly overcame any obstacles, and his friendly attitude made the entire experience a pleasure. Thanks to Assem’s exceptional support, we now have our stores running smoothly and couldn’t be happier with the service we received. If you’re looking for top-notch customer support, Assem is the one to reach out to! Highly recommend!
The Perfect Tracking and Returns Solution for WooCommerce!
I’ve been using AfterShip for managing my WooCommerce orders and returns, and it’s been a game-changer! It makes tracking so easy, both for me and my customers, with automated updates that keep everyone in the loop. The returns process is super smooth too—quick and hassle-free. It integrates perfectly with WooCommerce, and everything runs seamlessly. Honestly, it’s the best tool I’ve come across for keeping shipping and returns organized. Highly recommend it!
Incredible Support Experience – Thanks to Assem!
We couldn’t be more impressed with the level of support we received from Assem. He made what initially seemed like a complicated process feel incredibly simple. Assem was quick to address our concerns and provided clear, step-by-step guidance to help us resolve the issues we encountered. His expertise helped us navigate the setup effortlessly, ensuring all our stores were connected without a hitch. Assem’s dedication and friendly approach made a world of difference, turning a potentially stressful situation into a smooth and stress-free experience. We’re truly grateful for his help and highly recommend his support to anyone in need!
Outstanding Customer Support – Thank You, Assem!
We had a fantastic experience working with Assem, who truly went above and beyond to help us. From the moment we reached out for support, he was incredibly responsive, patient, and knowledgeable. Assem guided us through every step of the process, helping us solve the issues we faced and making it so much easier for us to connect all our stores seamlessly. His expertise and dedication ensured that we quickly overcame any obstacles, and his friendly attitude made the entire experience a pleasure. Thanks to Assem’s exceptional support, we now have our stores running smoothly and couldn’t be happier with the service we received. If you’re looking for top-notch customer support, Assem is the one to reach out to! Highly recommend!
Merchants Beware – AfterShip Protection is not ready for production
Since starting to use AfterShip Protection across several brands, that generate multi-million annual revenue, we have had nothing but problems. Customers frequently get stuck when attempting to submit a claim and cannot get support from AfterShip, who direct them to us, and we are unable to do anything with the platform. AfterShip’s model is to deduct any refunds from the monthly premium total, however if your refunds exceed the monthly total the only payment option is PayPal, who are notorious for disabling customer accounts or freezing funds. We have now been fighting with AfterShip for over 2 months to receive the several thousand dollars they owe us for a customer claim, and AfterShip’s only option is a wire transfer that they charge $45 each time, and so far have failed twice to successfully send to our bank account. We are removing them, in favor of Route, and strongly suggest that others avoid them at all costs.Their tracking system is basic at best, and cheaper, and more reliable options, exist. One example of how basic their system is – if an order ships in multiple parts, and one part is delivered before a subsequent part is shipped, AfterShip considers the order closed and will not notify the customer of any subsequent shipments.
The Perfect Tracking and Returns Solution for WooCommerce!
I’ve been using AfterShip for managing my WooCommerce orders and returns, and it’s been a game-changer! It makes tracking so easy, both for me and my customers, with automated updates that keep everyone in the loop. The returns process is super smooth too—quick and hassle-free. It integrates perfectly with WooCommerce, and everything runs seamlessly. Honestly, it’s the best tool I’ve come across for keeping shipping and returns organized. Highly recommend it!
Incredible Support Experience – Thanks to Assem!
We couldn’t be more impressed with the level of support we received from Assem. He made what initially seemed like a complicated process feel incredibly simple. Assem was quick to address our concerns and provided clear, step-by-step guidance to help us resolve the issues we encountered. His expertise helped us navigate the setup effortlessly, ensuring all our stores were connected without a hitch. Assem’s dedication and friendly approach made a world of difference, turning a potentially stressful situation into a smooth and stress-free experience. We’re truly grateful for his help and highly recommend his support to anyone in need!
