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3CX Free Live Chat, Calls & Messaging

By WP-LiveChat

Communication & Messaging / Transactional Email

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

3CX Free Live Chat, Calls & Messaging Review - In-Depth Analysis

Engage with your website visitors in real-time using the 3CX Live Chat plugin. It's a free solution for chatting, calling, and messaging customers.

Performance Overview

WPS Score

6.8/10

User Rating

4.6/5 (based on 820+ reviews)

Active Installations

100,000+

Update Frequency

Average It is calculated using the weighted average of same category plugins.

Security Score

6.18 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Increase your online conversions with the free 3CX Live Chat plugin. Chat and call with your website visitors in real-time, and not only!

The plugin includes a complete communications system for your business - for free. Call, chat, conference and collaborate with your teams and customers from your office, home or smartphone.

Zero cost business communications from one central hub. Receive WhatsApp, Facebook and SMS messages on the same dashboard as your live chats and calls.

Tried and tested with more than 100,000 active installations, 3CX Live Chat is a reliable free live chat solution for WordPress.

The plugin is free, forever. It’s not a free trial and we don’t ask you for your credit card details. Simply create an account on the 3CX.com website, receive your account details, login and start chatting!

Receive and respond to WhatsApp messages, Facebook, and Text messaging too! Enjoy free calls - voice calls directly to and from the browser. Answer, transfer and resolve customer queries on one platform across multiple agents.

Website Live Chat (and Call), Inbound WhatsApp, Facebook, Text, Video Conferencing, Mobile & Desktop Apps, Hosted on Cloud, and more features make it your #1 live chat solution.

Comparing to Alternatives

3CX Free Live Chat, Calls & Messaging competes with several popular live chat plugins, offering a robust free solution with unique features. Here are some top alternatives to consider.

Top alternatives

Strengths

Completely free with no paid version, making it accessible for all users.
Offers integrated live chat, calls, and messaging in one plugin.
Highly rated with a large user base and positive feedback.
Customizable appearance and functionality through admin settings.
Supports multiple communication channels including chat and calls.

Weaknesses

Mobile chat bubble positioning lacks padding, causing display issues on some devices.
Configuration can be complex and overwhelming for beginners.
Limited language support despite claims, e.g., Polish language issues.
Settings and user experience can feel disconnected between plugin and 3CX admin panel.

User Sentiment Analysis

With a strong 4.6 rating from 821 users and 90% positive reviews, most users appreciate the plugin's features and reliability. However, about 9% of users report dissatisfaction mainly due to complexity and configuration issues.

Positive highlights

"Excellent and stylish free plugin" - musherenko
"Works good. Support not great but hey it’s free" - freq32
"Extraordinary and free, easy to use and customizable" - agenceneoh
"Amazing plugin for beginners" - ulocateme
"Works flawlessly with good customization options" - shnalla

Common complaints

Very complicated configuration and setup process.
Lack of promised language support, specifically Polish.

Weaknesses

Mobile chat bubble positioning issues on iPhones and some browsers.
Disjointed user experience between plugin settings and 3CX admin panel.
Some users find the configuration options confusing and not user-friendly.

Who Should Use This?

Best for

Users who want a free, feature-rich live chat and calling plugin integrated with 3CX, and are comfortable navigating more complex configuration settings.

Not ideal for

Users seeking a simple, straightforward chat plugin with minimal setup or those requiring full language support and seamless mobile display out of the box.

Pricing & Value

Free version includes

The free version includes comprehensive live chat, calls, and messaging features without any paid upgrade required.

Final Verdict

3CX Free Live Chat, Calls & Messaging is a powerful and versatile plugin offering a robust set of features for free, appealing to users who need integrated communication tools. Its high rating and positive user feedback highlight its strengths, though some usability and mobile display issues remain.

Potential users should weigh the plugin's complexity and past security vulnerabilities against its benefits. Those comfortable with configuration and seeking a no-cost solution will find it valuable, while others might consider alternatives with simpler setups and better mobile support.

Other Notable Features

Here are a few other notable features of this free 3CX Free Live Chat, Calls & Messaging plugin.

Free Live Chat

Live Chat

Live Support

Screenshots

FAQ

3CX Free is an easy to setup and manage communications platform that handles live chat as well as calls, video conferencing and team communications. Ideal for small to medium sized businesses. It is available in the cloud and offered for free.
1. Sign up for a 3CX account here
2. Install the WordPress Plugin on your website
3. With the credentials you receive login to the Web Client
4. Go to Admin > Voice & Chat > Add Live Chat
5. Copy and paste the 3CX Live Chat URL