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Joinchat

By Creame

E-commerce & Shopping /

Joinchat Review - In-Depth Analysis

Joinchat allows you to communicate with website visitors through popular chat apps like WhatsApp, Messenger, and Telegram. Enhance user engagement with customizable contact buttons and dynamic messages.

Performance Overview

WPS Score

7.3/10

User Rating

4.7/5 (based on 189+ reviews)

Active Installations

700,000+

Update Frequency

Average It is calculated using the weighted average of same category plugins.

Security Score

1 / 10 (Very Low Risk) It is calculated using the weighted average of all versions.

What It Does

Joinchat is designed to turn conversations into conversions by enabling chat with website visitors through their favorite applications. You can easily place a floating contact button on your site for optimal customer support.

This plugin allows you to set your WhatsApp or WhatsApp Business number, enabling visitors to contact you seamlessly. You can customize the button's appearance, define where it appears, and create enticing call-to-action messages.

With features like rich chat enhancements, analytics integration, and multi-language support, Joinchat is a powerful tool for boosting engagement and support on your website. It integrates smoothly with WooCommerce, allowing you to add contact buttons directly on product pages.

Comparing to Alternatives

Joinchat stands out among WhatsApp chat plugins with its focused functionality and user-friendly design. While it primarily targets WhatsApp communication, it offers a streamlined experience compared to more generalized messenger plugins.

Top alternatives

Joinchat

Strengths

Simple and clean interface for easy use
Offers many customization options
Reliable and stable performance
Professional and responsive support

Weaknesses

Limited to WhatsApp only, no other chat platforms supported
Some users expect multi-messenger support which is not available
Free version has limited features compared to pro

User Sentiment Analysis

User feedback highlights Joinchat's ease of use and effective support, though some express disappointment over its WhatsApp-only focus.

Positive highlights

'Funciona muy bien y ofrece muchas opciones' - alexemix
'I really love the plugin and the support! Thank you so much.' - silviamancii
'Good plugin working well Thank You So Much' - shreyasnalla
'Very, very professional!' - mobilalonamad
'Really clean interface, simple and functional' - freshan

Common complaints

Advertised as a messenger chat plugin but supports only WhatsApp
Lack of support for other chat platforms
Limited features in free version

Weaknesses

Narrow platform support limits versatility
Some users expect multi-chat integration

Who Should Use This?

Best for

Users and businesses looking for a straightforward WhatsApp chat integration on their WordPress site will find Joinchat ideal due to its simplicity and focused features.

Not ideal for

Those seeking a multi-platform messenger plugin or broader chat options beyond WhatsApp may find Joinchat insufficient for their needs.

Pricing & Value

Free version includes

The free version provides essential WhatsApp chat functionality with basic customization options, suitable for small websites or those testing the plugin.

Pro version (49 - 149 EUR / year)

The pro version typically includes advanced customization, additional display options, priority support, and possibly integration enhancements to better suit business needs.

Final Verdict

Joinchat is a reliable and user-friendly WhatsApp chat plugin that excels in providing a clean and functional interface with solid support.

While limited to WhatsApp, it offers good value especially for users focused solely on this platform, though those needing multi-chat support should consider alternatives.

Other Notable Features

Here are a few other notable features of this free Joinchat plugin.

WhatsApp contact button

chat integration

customer support

Screenshots

FAQ

You can change the position of the button so that nothing covers it by adding this CSS in Joinchat Settings > Advanced > Custom CSS:

.joinchat { z-index:999999; }

Higher values of z-index are above, the default value is 9000.

If you need to move up:

/* always */ .joinchat { --bottom: 60px; }  /* mobile only */ @media (max-width: 480px), (orientation: landscape) and (max-height: 480px) {   .joinchat { --bottom: 60px; } }

You can change the button size by adding this CSS in Joinchat Settings > Advanced > Custom CSS:

/* always */ .joinchat { --s: 50px; }  /* mobile only */ @media (max-width: 480px), (orientation: landscape) and (max-height: 480px) {   .joinchat { --s: 40px; } }

For WooCommerce Product Button you can change size with:

.joinchat__woo-btn { --s: 50px; }

Joinchat uses International Telephone Input library to facilitate and validate the introduction of the phone number in the format of each country. If you have problems with your phone number or you want to write it directly without any changes you can disable it with this filter (remember follow WhatsApp guidelines):

add_filter( 'joinchat_enhanced_phone', '__return_false' );

By default Joinchat settings can only be edited by users with manage_options capability (administrator).
You can change the required capability with the filter "joinchat_capability".

// e.g. allow shop managers: add_filter( 'joinchat_capability', function(){ return 'manage_woocommerce'; } );  // e.g. allow editors: add_filter( 'joinchat_capability', function(){ return 'edit_pages'; } );

Since v4.4 Joinchat menu is placed as direct menu in your wp-admin but you can change it with the filter "joinchat_submenu":

// Show as submenu under Settings (also require "manage_options" capability) add_filter( 'joinchat_submenu', '__return_true' );

The block editor evolves quickly and errors can occur that we have not anticipated.

If you have any errors with Gutenberg and Joinchat or simply prefer the old Joinchat metabox you can use this filter:

add_filter( 'joinchat_gutenberg_sidebar', '__return_false' );

Joinchat sends a custom event when user launch WhatsApp.

If Google Analytics 4 (gtag.js) is detected, use the recommended 'generate_lead' event:

gtag('event', 'generate_lead', {     event_category: 'JoinChat',     event_action: 'whatsapp: 99999999999',     event_label: destination_url,     chat_channel: 'whatsapp',     chat_id: '99999999999',     is_mobile: 'yes' | 'no', });

If your site don’t have standard names for data layer (‘dataLayer’) you can set your custom names with this PHP filter. Also can set a different event name for GA4:

// Rename GA4 event / Rename dataLayer name add_filter( 'joinchat_get_settings', function( $settings ){     $settings['ga_event'] = 'myGA4Event';     $settings['data_layer'] = 'dataLayerCustom';     return $settings; } );  // Disable GA4 event add_filter( 'joinchat_get_settings', function( $settings ){     $settings['ga_event'] = false;     return $settings; } );

Joinchat is compatible with plugins MonsterInsights – Google Analytics Dashboard for WordPress and Google Tag Manager for WordPress custom names.

Joinchat sends a 'JoinChat' event if GTM is detected when user launch WhatsApp:

dataLayer.push({     event: 'JoinChat',     event_action: 'whatsapp: 99999999999',     event_label: destination_url,     chat_channel: 'whatsapp',     chat_id: '99999999999',     is_mobile: 'yes' | 'no',     page_location: current_url,     page_title: page_title, });

Joinchat sends a 'JoinChat' custom event if Facebook Pixel is detected when user launch WhatsApp:

fbq('trackCustom', 'JoinChat', {     event_action: 'whatsapp: 99999999999',     event_label: destination_url,     chat_channel: 'whatsapp',     chat_id: '99999999999',     is_mobile: 'yes' | 'no',     page_location: current_url,     page_title: page_title, });

Joinchat triggers custom events before launch WhatsApp 'joinchat:open' and before send analytics events 'joinchat:event'.

You can use them to extend them to your needs, add extra functions, cancel events or add extra parameters.

// e.g.: Send webhook to Zapier jQuery(document).on('joinchat:event', function (event, params) {   jQuery.post('https://hooks.zapier.com/hooks/catch/123456/xxxxxx/', params ); });  // e.g.: Add user_is_logged param for GA4/GTM event jQuery(document).on('joinchat:event', function (event, params) {   params.user_is_logged = document.body.classList.contains('logged-in') ? 'yes' : 'no'; });