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Smartsupp – live chat, AI shopping assistant and chatbots

By Smartsupp

E-commerce & Shopping /

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Smartsupp – live chat, AI shopping assistant and chatbots Review - In-Depth Analysis

Smartsupp enhances online sales with live chat, AI tools, and chatbots. Trusted by over 100,000 stores.

Performance Overview

WPS Score

7.36/10

User Rating

4.7/5 (based on 131+ reviews)

Active Installations

20,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Smartsupp enhances online sales and helps convert visitors into customers through live chat, AI tools, and chatbots. It is trusted by over 100,000 online stores.

With Smartsupp, you can engage visitors at the right time and turn them into loyal customers. The platform offers chatbots, an AI shopping assistant, and live chat features to boost your online sales.

Smartsupp allows you to connect with customers in real-time, engage them with a friendly chat experience, and utilize advanced AI to handle customer queries efficiently. The service is GDPR compliant, ensuring data security.

Comparing to Alternatives

Smartsupp offers a robust live chat and AI shopping assistant solution with several comparable plugins available for users seeking similar functionalities.

Top alternatives

Strengths

Highly rated by users for ease of use and effectiveness
Includes AI shopping assistant and chatbot features
Strong customer communication enhancement
No paid version required to access core features
Regular updates addressing security issues

Weaknesses

Has had medium severity security vulnerabilities in the past
No clear pro version with additional premium features
Some users may prefer more customization options
Limited direct integrations compared to some alternatives

User Sentiment Analysis

With a high overall rating of 4.7 out of 5 from 131 reviews, user feedback is overwhelmingly positive, highlighting the plugin's reliability and effectiveness.

Positive highlights

"Best Live chat I ever used" — tec11213
"I have tried different chat rooms and this one is the best." — 66projekt
"Smartsupp has become essential for improving customer communication." — sexosexshop
"Simply excellent and very useful." — ifaleryawo
"I can confidently say that it is the best, I am satisfied." — adakteb

Common complaints

Weaknesses

Past security vulnerabilities requiring updates
Lack of a paid version limits advanced feature availability
Some users might desire more customization

Who Should Use This?

Best for

Businesses and website owners looking for an easy-to-use live chat plugin with AI assistant capabilities and no need for a paid upgrade will find Smartsupp ideal.

Not ideal for

Users requiring extensive customization, advanced integrations, or a premium feature set beyond the free offering may find Smartsupp less suitable.

Pricing & Value

Free version includes

The free version includes live chat, AI shopping assistant, and chatbot features sufficient for most small to medium businesses.

Final Verdict

Smartsupp stands out as a highly rated live chat and AI assistant plugin that delivers excellent value through its free features and ease of use. Its strong user satisfaction and essential communication tools make it a solid choice for many WordPress site owners.

However, past security vulnerabilities and the absence of a paid version with premium features may limit its appeal for users needing advanced customization or enhanced security assurances. Overall, it is a dependable option for those prioritizing simplicity and core functionality.

Other Notable Features

Here are a few other notable features of this free Smartsupp – live chat, AI shopping assistant and chatbots plugin.

Chatbot

Live chat

Online chat

Smartsupp

Screenshots

FAQ

Smartsupp boosts online sales via impactful conversations. With Mira AI shopping assistant, lead generating chatbots, and live chat, we turn visitors into customers. Used by over 100,000 webshops, our tools integrate with Messenger and email, streamline lead campaigns, and provide AI-assisted customer interactions. Explore Smartsupp for free to see the difference!