/ Plugin Category

/ E-commerce & Shopping

/ WATI Chat and Notification

WATI Chat and Notification

By Hieu Nguyen

E-commerce & Shopping /

WATI Chat and Notification Review - In-Depth Analysis

Recover lost revenue by sending automatic cart abandonment messages on WhatsApp. Send transaction updates via WhatsApp for better engagement.

Performance Overview

WPS Score

6.69/10

User Rating

1/5 (based on 1+ reviews)

Active Installations

600+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

7.1 / 10 (High Risk) It is calculated using the weighted average of all versions.

What It Does

Stop worrying about losing customers and trying to send them manual emails for their abandoned carts. Switch to WATI's WooCommerce Plugin to send WhatsApp messages for abandoned cart recoveries and transaction alerts.

WhatsApp messages have an open rate of more than 90%, making them a more effective way to communicate with customers compared to traditional emails.

The plugin captures the phone number entered at the checkout page and saves the cart. It then uses that number to send personalized WhatsApp message templates.

Unique features include customized messages with cart links, shipping alerts, detailed analytics on message engagement, pre-set templates for quick setup, and the ability to set trigger times for message sending.

To apply for WhatsApp Official APIs, you need specific details such as a WhatsApp phone number, business display name, and verified Facebook Business Manager ID. WATI is a product of Clare.AI and is WhatsApp's Official API Partner, allowing users to create WhatsApp chatbots easily.

Comparing to Alternatives

WATI Chat and Notification faces strong competition from several established plugins offering chat and notification features for WooCommerce and WordPress. These alternatives provide more reliable and feature-rich experiences.

Top alternatives

Strengths

Integrates with WooCommerce for chat and notification features
Simple activation process
Supports API key configuration
Potentially useful for WhatsApp-based communication
Free to use without a paid version

Weaknesses

Severe functionality issues reported by users
Redirects incorrectly after saving settings
Lacks responsiveness and reliability
Known security vulnerability with high risk score

User Sentiment Analysis

The plugin has received only one rating, which is a 1-star review indicating significant dissatisfaction. The overall sentiment is negative with critical issues reported.

Positive highlights

Common complaints

Plugin activates but fails to function as expected
Redirects to WooCommerce page instead of settings after saving API key
No functional chat or notification features observed

Weaknesses

Poor user experience with broken settings navigation
Lack of support or resolution for reported issues
Security vulnerability with stored XSS risk

Who Should Use This?

Best for

Currently, this plugin is not recommended for any user due to its critical functional and security issues.

Not ideal for

Users seeking a reliable and secure chat and notification solution for WooCommerce or WordPress should avoid this plugin and consider more established alternatives.

Pricing & Value

Free version includes

The free version offers basic chat and notification integration with WooCommerce but lacks reliable functionality.

Final Verdict

WATI Chat and Notification currently suffers from severe functional problems and a significant security vulnerability, making it unreliable and potentially unsafe for use. The single user review highlights critical issues with plugin operation and settings management.

Given the availability of numerous more stable and secure alternatives, users are advised to avoid this plugin until substantial improvements and security fixes are implemented. Its free offering does not compensate for the lack of basic functionality and safety.