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Lime Connect (formerly Userlike) – WordPress Live Chat plugin

By Lime Connect

Communication & Messaging / Transactional Email

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Lime Connect (formerly Userlike) – WordPress Live Chat plugin Review - In-Depth Analysis

Free live chat plugin for WordPress to engage with website visitors. Customize the chat box and integrate various messaging channels.

Performance Overview

WPS Score

6.82/10

User Rating

4/5 (based on 4+ reviews)

Active Installations

900+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

3 / 10 (Low Risk) It is calculated using the weighted average of all versions.

What It Does

Lime Connect is Germany's leading AI agent platform for customer communication. It offers a live chat plugin for WordPress that enables businesses to connect with customers through website chat and their preferred communication channels, including WhatsApp, Facebook, Instagram, Telegram, Email, Threema, and SMS.

The plugin is free, easy to implement, and allows you to start engaging with website visitors within minutes. Lime Connect helps companies manage customer communication across the entire customer journey, bringing together conversations from various channels in a centralized message center.

At the core of Lime Connect is Connect AI, which combines autonomous AI agents and an intelligent AI copilot for service teams. This allows for efficient handling of customer inquiries and seamless transitions between AI and human agents.

The visual no-code Workflow Builder lets you design structured processes to automate customer service tasks. You can also connect external chatbot providers via the chatbot API.

In addition to customer service, Lime Connect includes WhatsApp marketing capabilities, allowing businesses to send newsletters and offers directly through WhatsApp. Lime Connect is GDPR-compliant, ensuring data privacy and security.

This plugin is suitable for any company size and industry, scaling with your needs. It offers features like intelligent routing, live translation, and analytics to measure performance.

Comparing to Alternatives

Lime Connect (formerly Userlike) offers a solid live chat solution with several comparable alternatives in the WordPress ecosystem.

Top alternatives

Strengths

Easy to use and install, suitable for beginners
Affordable pricing compared to some competitors
Effective customer service tool that improves user engagement
Positive user feedback on usability and setup
Supports customer satisfaction with live chat features

Weaknesses

Free version is limited to a 14-day trial period
Known low-severity security vulnerability fixed in recent update
Smaller user base compared to some top competitors
Limited rating data due to fewer total reviews

User Sentiment Analysis

With an 80% positive rating and mostly 5-star reviews, users appreciate the plugin's ease of use and effectiveness, though some express dissatisfaction with the free trial limitations.

Positive highlights

'This is the best WordPress Live Chat ever' – kauedesll
'Great live chat software. Easy to use and install' – michelleuser
'Affordable, easy to set up and use, helps serve customers better' – caravitagmbh

Common complaints

Advertised as free but only offers a 14-day free trial

Weaknesses

Limited free usage period frustrates some users
Security vulnerability reported but has been addressed
Relatively low total number of reviews limits broad user feedback

Who Should Use This?

Best for

Businesses seeking an easy-to-use, affordable live chat solution with a professional interface and are comfortable with a trial-based free version.

Not ideal for

Users looking for a completely free live chat plugin or those concerned about recent security vulnerabilities might want to consider other options.

Pricing & Value

Free version includes

The free version offers a 14-day trial period allowing full access to features before requiring payment.

Pro version

The pro version unlocks full functionality beyond the trial, including extended usage, advanced chat features, and premium support.

Final Verdict

Lime Connect (formerly Userlike) is a user-friendly and effective live chat plugin that receives strong positive feedback for ease of use and customer engagement. Its main drawback is the limited free trial period, which may deter users seeking a fully free solution. The plugin also had a low-severity security issue that has been addressed, reflecting a commitment to maintaining security.

Overall, it is a solid choice for businesses willing to invest in a premium live chat tool after a trial period. Alternatives exist with different pricing models and features, so potential users should consider their specific needs and budget when choosing the best live chat plugin for their WordPress site.

Other Notable Features

Here are a few other notable features of this free Lime Connect (formerly Userlike) – WordPress Live Chat plugin plugin.

Live chat

AI agents

Customer communication

WhatsApp marketing

Messaging integration

Screenshots

FAQ

The Lime Connect Dashboard is HTML5 compatible and uses the latest web technologies.

Lime Connect supports the following browsers:

The last two versions of Safari
The last two versions of Safari for iOS
The last six versions of Edge
The last six versions of Firefox
The last six versions of Chrome