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Chatra Live Chat + ChatBot + Cart Saver

By Chatra

E-commerce & Shopping /

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Chatra Live Chat + ChatBot + Cart Saver Review - In-Depth Analysis

Chatra Live Chat offers a powerful chat and chatbot solution for WordPress and WooCommerce. It helps improve customer engagement and cart recovery. The service is available for free indefinitely.

Performance Overview

WPS Score

6.61/10

User Rating

5/5 (based on 12+ reviews)

Active Installations

2,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Chatra Live Chat allows you to sell more by answering questions and alleviating concerns to help visitors place an order. Use it to collect actionable feedback to improve your store, identify problems, collect contact info, and understand your customers better.

Work from a web dashboard or desktop apps for Windows and Mac. Chat on the go from iOS and Android apps.

With distinctive features like a real-time visitor list, chatbots for collecting contacts, and an exit-intent feature, you can catch visitors who are about to leave. Email integration allows you to manage email conversations alongside chats, and Facebook integration lets you send and receive chats directly from your Facebook visitors.

Chatra also provides intelligent form bots, live typing insights, group chats, and visitor information to enhance customer interactions. Conversation history is saved for continuity, and targeted chats can be initiated based on customer behavior.

Chatra works on various devices and offers a free forever plan, making it accessible for all users. Sign up today to enhance your customer support experience.

Comparing to Alternatives

Chatra Live Chat + ChatBot + Cart Saver stands out among several popular live chat plugins, offering a robust set of features that cater to eCommerce and general website needs. It competes well with other plugins that provide live chat and chatbot functionalities.

Top alternatives

Strengths

Smooth and easy setup with user-friendly interface
Effective in increasing website conversions
Good balance of features in the free version
Fast loading and responsive UI
Strong customer support

Weaknesses

Has had medium severity security vulnerabilities in the past
Some vulnerabilities fixed only in recent versions
Security risk score is moderate (5/10)
No mention of multilingual support in the briefing

User Sentiment Analysis

With a perfect 5-star rating from all 12 reviewers, user feedback is overwhelmingly positive, highlighting ease of use and effectiveness. There are no negative reviews to report common complaints.

Positive highlights

'Work smoothly' and 'amazing and easy to set up' (belhassen)
'Great plugin, just works and doesn’t clash with other plugins' (Pranav Jairam)
'Significantly increased website conversions' (forta)
'Best of the best' with a good free version and fast UI (Rashid)
'Excellent free version' and overall satisfaction (tom_ospina)

Common complaints

Weaknesses

Past security vulnerabilities pose some risk
Some fixes for vulnerabilities are recent or incomplete

Who Should Use This?

Best for

Website owners and eCommerce businesses looking for a reliable, easy-to-use live chat and chatbot plugin with a strong free offering and good conversion potential.

Not ideal for

Users who prioritize the highest security standards or require plugins with no history of vulnerabilities might want to consider alternatives or ensure they keep the plugin updated.

Pricing & Value

Free version includes

The free version offers a good balance of features sufficient for many users, including live chat and chatbot functionalities.

Pro version

The pro version likely includes advanced chatbot capabilities, cart saver features, and enhanced support options, although specific premium features are not detailed.

Final Verdict

Chatra Live Chat + ChatBot + Cart Saver is a highly rated plugin praised for its ease of use, effective performance, and strong free version. It is a solid choice for those seeking to improve customer engagement and conversions through live chat and chatbot features.

However, users should be aware of its moderate security risk history with some vulnerabilities recently addressed. Keeping the plugin updated is essential, and those with strict security needs may want to evaluate alternatives. Overall, it offers excellent value and functionality in its category.