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Zendesk Chat

By zendesk_official

Communication & Messaging / Transactional Email

Zendesk Chat Review - In-Depth Analysis

Zendesk Chat allows real-time communication with website visitors to enhance customer support and increase sales. It features a customizable chat widget and advanced analytics.

Performance Overview

WPS Score

6.56/10

User Rating

4/5 (based on 27+ reviews)

Active Installations

10,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

1 / 10 (Very Low Risk) It is calculated using the weighted average of all versions.

What It Does

Did you know that 83% of consumers need some kind of customer support when making an online purchase? And 45% of customers abandon an online transaction if their questions or concerns are not addressed quickly.

Businesses that interact with potential customers online are better placed to build a connection and increase their revenues. The Zendesk Chat app will let you answer your customer’s questions in real time and ease them into a purchase.

With Zendesk Chat, visitors to your website will be able to chat directly with you through the widget and you can manage multiple conversations through the online Dashboard.

Key Features include a mobile optimized chat widget, proactive chat triggers for engagement, and an analytics dashboard to monitor visitor flow and usage patterns.

Zendesk Chat is the most popular live chat provider in the world, loved by over 150,000 businesses. It offers a simple and customizable chat widget, a user-friendly dashboard, and 24-hour live chat support in over 40 languages.

After enabling the plugin, head on to the widget customization page to change settings and integrate its look and feel to match your site. When done, enable it by visiting the account configuration page and completing the instant signup process.

Comparing to Alternatives

Zendesk Chat is a popular live chat plugin with a strong brand presence, but it faces competition from various other WordPress chat plugins offering different features and user experiences.

Top alternatives

Strengths

Strong brand recognition and integration with Zendesk support ecosystem
Free version supports one agent with mobile app access
Customizable chat widget and email summary feature

Weaknesses

No clearly promoted pro version with advanced features
Reported issues with login and account association
Can slow down website performance
Automatic billing and renewal policies may be problematic

User Sentiment Analysis

User reviews reveal a mix of appreciation for the plugin's features and frustration with technical and billing issues.

Positive highlights

'Very good application easy and fast' - albaintrade
'Very useful chat plugin with mobile app and email summary' - netart.gr
'Offers live chat support for 1 agent for free' - netart.gr

Common complaints

Login issues preventing access to Zendesk account
Automatic billing without clear cancellation options
Plugin slows down website performance
Lack of responsive support

Weaknesses

Confusing or unfriendly user interface for setup
No clear settings link in WordPress plugin page
Limited free version functionality for larger sites

Who Should Use This?

Best for

Small businesses or websites needing a simple, free live chat solution integrated with Zendesk, especially if only one agent is required.

Not ideal for

Users seeking a fully featured, scalable chat plugin with transparent billing and reliable support may find this plugin limiting or problematic.

Pricing & Value

Free version includes

The free version includes live chat support for one agent, customizable chat widget, mobile app access for chat responses, and email conversation summaries.

Final Verdict

Zendesk Chat offers a recognizable and functional live chat solution suitable for small-scale use with its free version. Its integration with the Zendesk ecosystem and mobile app support are definite advantages.

However, users should be cautious about reported login difficulties, website performance impact, and automatic billing practices. Those needing more robust features or support might consider alternative plugins.