Fast service and an adequate solution.
I had a minor issue where a news article title wasn’t being translated. Weglot responded to my email very quickly and provided a solution. I am satisfied with the result.
Great solution
Great solution for translations. And a great service and support as well.
From WPML to Weglot – A Huge Performance Boost for Our WooCommerce Site
We’ve been building multilingual WordPress websites for years and have completed dozens of projects using WPML. It has always been a solid choice for us. However, on our latest project – a WooCommerce e-commerce shop using Germanized – performance became a serious issue. After a lot of testing, we decided to try Weglot. The difference was immediate. Weglot delivered a massively better performance compared to our previous setup. We’re running the site behind AWS CloudFront, and there were a few specific configuration points we needed to clarify. The Weglot support team was fast, competent, and very solution-oriented, and together we were able to optimize everything so the translations work smoothly with our caching/CDN layer. From our perspective, this was the turning point. 👉 Conclusion:From today on, and for future multilingual WordPress projects, we will use Weglot as our default solution. Especially for WooCommerce sites where performance matters, Weglot is clearly the better choice. Highly recommended.
The best plugin!
WeGlot is the easier and best translation plugin I've ever tried. As a Wordpress Agency I use it on all my clients websites. And if any trouble, the Support team is Fast and really helpful! I could juste recomand it!
A very positive experience
Very satisfied with both the product and the customer support. The product is excellent, and the support team was professional, helpful, and quick to resolve my issue. A very positive experience overall.
Excellent customer support
We had an issue involving the renewal of an old subscription that was no longer being used. Weglot Support carefully reviewed our situation, responded very quickly and provided an excellent solution. Adriana was extremely helpful, understanding and professional throughout the process. Excellent customer service.
The best plugin!
WeGlot is the easier and best translation plugin I've ever tried. As a Wordpress Agency I use it on all my clients websites. And if any trouble, the Support team is Fast and really helpful! I could juste recomand it!
A very positive experience
Very satisfied with both the product and the customer support. The product is excellent, and the support team was professional, helpful, and quick to resolve my issue. A very positive experience overall.
Excellent customer support
We had an issue involving the renewal of an old subscription that was no longer being used. Weglot Support carefully reviewed our situation, responded very quickly and provided an excellent solution. Adriana was extremely helpful, understanding and professional throughout the process. Excellent customer service.
Long-Term PRO Customer Feedback
Dear Weglot Team, As long-term customers, we would like to share some concerns regarding ongoing technical issues and support responsiveness. Over the years, we have paid more than $10,000 into the weglot platform and are qualified to discuss this, and while we appreciate the functionality Weglot provides, several unresolved issues have created significant challenges for our workflow and clients. Recently, we experienced an urgent production issue and provided access credentials to your support team on Friday. Unfortunately, we did not receive follow-up communication, which created setbacks for our client projects and affected our ability to deliver time-sensitive work. Key areas of concern: Support responsiveness: Initial replies often take 24 hours or more, and urgent issues reported late in the week are usually not addressed until Monday, they also in the most recent support asked us over 4 times for website access – which we provided and they never used. Product reliability: Certain languages occasionally fail to translate correctly, and some advertised features—including Baidu indexability and CDN/edge cache compatibility—do not appear to function consistently in real-world environments. Our edge cache issue, in particular, has remained unresolved since becoming customers. Pricing structure: Pricing does not scale proportionally with usage. Even with discounts, the service is significantly more expensive than competing modern AI-powered translation solutions. Support expectations: For the level of investment required, we expect faster resolutions, improved communication, and more comprehensive assistance with complex configurations. Recommendations: Pricing improvements: Introduce usage-based pricing, increased limits on lower-tier plans, or discounted renewal options for customers who do not use their full quota. Support enhancements: Offer faster response times for urgent tickets and consider 24/7 assistance for premium customers. Feature reliability: Review the functionality of CDN/edge cache integration and Baidu indexability to ensure these features work reliably under practical conditions. We appreciate the efforts made by the support team and value the product, but we believe these improvements are important for maintaining confidence in Weglot as a premium solution. We hope this feedback can contribute to a more consistent and reliable experience for all users. Sincerely,Long-Term Client
Mitt
November 17, 2025
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2 replies
The best plugin!
WeGlot is the easier and best translation plugin I've ever tried. As a Wordpress Agency I use it on all my clients websites. And if any trouble, the Support team is Fast and really helpful! I could juste recomand it!
A very positive experience
Very satisfied with both the product and the customer support. The product is excellent, and the support team was professional, helpful, and quick to resolve my issue. A very positive experience overall.
