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Trustpilot Reviews

By Trustpilot

E-commerce & Shopping /

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Trustpilot Reviews Review - In-Depth Analysis

Add Trustpilot reviews to your WooCommerce site with ease. Automate review requests and showcase customer feedback.

Performance Overview

WPS Score

6.85/10

User Rating

1.8/5 (based on 72+ reviews)

Active Installations

30,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Trustpilot is a leading independent review platform that helps businesses grow and show brand trust through customer reviews.

This plugin allows you to automate your review collection for both service and product reviews. By installing the Trustpilot WooCommerce plugin, you can easily invite past customers to write reviews and add TrustBox widgets to your website.

Features include automated review requests triggered by new orders, the ability to send requests to past customers in bulk, and customizable TrustBox widgets that can be added to various pages without any coding.

Comparing to Alternatives

Trustpilot Reviews faces strong competition from several well-established plugins offering review integration and management features.

Top alternatives

Strengths

Direct integration with Trustpilot's review system.
Free to use with no paid version required.
Simple setup for basic review display.
Official plugin from Trustpilot ensuring brand consistency.
Supports embedding Trustpilot TrustBoxes on WordPress sites.

Weaknesses

Frequently reported login issues preventing plugin use.
Lack of recent updates leading to compatibility problems.
Limited customization options for widget display.
Known security vulnerability fixed only in recent versions.

User Sentiment Analysis

With a low average rating of 1.8 out of 5 and nearly 80% of reviews being 1 or 2 stars, user sentiment is predominantly negative.

Positive highlights

"Problem festgestellt am: 31.05.2025" - Elke Wirtz noted issue resolution after plugin removal.
"I pay for the premium plan which is £600 PER MONTH." - WillLouisDarby highlights high cost but poor plugin features.
"Their business is about building quality reviews." - Garth Penglase ironically points out plugin's failure.
"Trustboxes can't be added to WordPress site." - flinty2000 reports functionality issues.
"Impossible to log in to Trustpilot and get the plugin to work." - yunysia describes login loop problem.

Common complaints

Plugin does not work or display as expected.
Users cannot log in due to persistent login loops.
Plugin appears abandoned with no recent maintenance.
Trustpilot's review moderation practices are questioned by users.
Lack of basic features like widget alignment customization.

Weaknesses

Security vulnerability related to missing authorization in versions before 3.6.0.
Plugin causes script errors affecting site performance.
Poor customer support and plugin maintenance.
High cost of Trustpilot services compared to plugin functionality.

Who Should Use This?

Best for

Users who want a direct, official integration with Trustpilot reviews and are willing to tolerate limited features and occasional issues.

Not ideal for

Those seeking a reliable, well-supported, and fully functional review plugin with frequent updates and strong customization options.

Pricing & Value

Free version includes

The free version offers basic embedding of Trustpilot reviews and TrustBoxes without additional premium features.

Final Verdict

Trustpilot Reviews plugin struggles with significant usability and maintenance issues, reflected in its low user ratings and frequent complaints about login failures and lack of updates. The presence of a known security vulnerability further undermines confidence in its use.

While it offers direct integration with Trustpilot's platform, users seeking a dependable and feature-rich review plugin should consider alternative options that provide better support, customization, and security assurances.