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Customer Reviews for WooCommerce

By CusRev

E-commerce & Shopping /

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Customer Reviews for WooCommerce Review - In-Depth Analysis

Customer Reviews for WooCommerce helps increase sales through social proof. It automates review reminders and enhances WooCommerce reviews with additional features.

Performance Overview

WPS Score

6.56/10

User Rating

4.8/5 (based on 1537+ reviews)

Active Installations

80,000+

Update Frequency

Very Good It is calculated using the weighted average of same category plugins.

Security Score

7.27 / 10 (High Risk) It is calculated using the weighted average of all versions.

What It Does

Happy customers are your best marketers. So why not ask them to leave a review?

Send an automated, personalized email reminder to each customer after a transaction – make reviewing easier than ever before!

Enhance the standard WooCommerce reviews with extra features, and reassure customers by having their questions answered with a Q&A section on product pages.

The Customer Reviews for WooCommerce plugin helps you increase engagement, build loyalty, improve SEO, and get more sales with social proof.

Localized to 30 languages and installed on over 80,000 stores!

The plugin includes an optional integration with an external service to verify customer reviews. CusRev collects reviews from customers and verifies their authenticity.

You can find information about CusRev's terms and privacy policy on their website.

Main features include automated review reminder emails, enhanced reviews with ratings and images, and a Q&A feature for customers to ask questions.

Boost sales by displaying reviews and increasing trust among potential buyers. The plugin also helps improve SEO by adding user-generated content to your site.

Engage with customers and receive valuable feedback through reviews, and encourage repeat business with coupon codes for reviews.

Quick and easy setup is available, along with options to import and export reviews and Q&A.

Comparing to Alternatives

Customer Reviews for WooCommerce is a popular plugin with several alternatives available that offer similar review management features for WooCommerce stores.

Top alternatives

Strengths

High user satisfaction with a 4.8/5 rating and over 1500 reviews.
Easy setup and user-friendly interface for managing reviews.
Effective email reminders to customers increase review collection.
Includes SEO-friendly features like review stars for better search visibility.
Offers a pro version with additional premium features.

Weaknesses

History of multiple security vulnerabilities, including high severity XSS issues, though fixed in recent updates.
Some users may be concerned about the plugin's security risk score of 7.14/10.
Potential complexity for users unfamiliar with WooCommerce plugins.
Requires keeping up with updates to maintain security and functionality.

User Sentiment Analysis

The plugin enjoys overwhelmingly positive feedback with 93.4% of ratings at 5 stars and very few low ratings, indicating strong user satisfaction.

Positive highlights

"Very happy with the responses and reviews I am getting by using this plugin. Simple to setup and very effective." – kiladeals
"So easy to set up and so easy to approve the reviews. The letters sent to customers look great." – littlecrookedhouse2023
"The plugin is easy to use and helps me manage customer reviews in my online store." – feanstore
"It works as advertised. What more could you need!" – steve1k99
"Does exactly what it promises – simple, reliable, no hiccups!" – krishnaale

Common complaints

Weaknesses

Security vulnerabilities have been reported and fixed, which may concern some users.
Requires regular updates to maintain security and performance.
Some advanced features may require the pro version.
Users need to monitor plugin updates closely due to past security issues.

Who Should Use This?

Best for

Store owners using WooCommerce who want an easy-to-use, effective review collection and management plugin with strong user support and SEO benefits.

Not ideal for

Users who prioritize maximum security and want to avoid plugins with a history of vulnerabilities or those unwilling to maintain regular updates for security patches.

Pricing & Value

Free version includes

The free version offers essential features for collecting and managing customer reviews, including automated review reminders and basic customization.

Pro version (7.99 USD / month)

The pro version adds premium features such as advanced customization options, enhanced email templates, additional review display styles, and priority support.

Final Verdict

Customer Reviews for WooCommerce is a highly rated and user-friendly plugin that effectively helps WooCommerce store owners collect and manage customer reviews. Its ease of use, strong feature set, and positive user feedback make it a solid choice for enhancing store credibility and SEO.

However, the plugin has a notable history of security vulnerabilities, which have been addressed in recent updates. Users must stay vigilant with updates to maintain security. Those prioritizing security above all may want to consider alternatives, but for most users, this plugin offers excellent value and functionality.