/ Plugin Category

/ Communication & Messaging

/ Transactional Email

/ WP Click to Chat – Email, Live Chat, Call & Book Now Buttons

WP Click to Chat – Email, Live Chat, Call & Book Now Buttons

By Ninja Team

Communication & Messaging / Transactional Email

WP Click to Chat – Email, Live Chat, Call & Book Now Buttons Review - In-Depth Analysis

Enhance customer communication with unlimited chat apps and support channels. Create a click-to-chat button for your website.

Performance Overview

WPS Score

6.81/10

User Rating

5/5 (based on 7+ reviews)

Active Installations

1,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

The NinjaTeam Click to Chat plugin supports multiple chat apps and messaging platforms, making communication easier for your customers.

With this WP Support All-in-One Floating Widget Plugin, you can create a click-to-chat button that appears in the corner of your website. When clicked or tapped, this button expands to display a selection of chat apps so your customers can choose their preferred method of communication. It works great on both desktop and mobile devices.

This plugin provides a multitude of options for your customers to get in touch, including email, phone, WhatsApp, and various social media platforms. After activating the plugin, you can easily customize the display options and design to match your site’s branding.

Comparing to Alternatives

WP Click to Chat offers a straightforward solution for integrating multiple communication buttons on WordPress sites, standing out for its simplicity and multi-channel support.

Top alternatives

Strengths

Supports multiple communication methods including email, live chat, calls, and booking buttons.
Simple and easy to configure for users of all skill levels.
Regular updates improve functionality and usability.
Free to use without forced upsells or premium restrictions.

Weaknesses

Lacks advanced chatbot or AI integration found in some competitors.
No dedicated customer support, which can be problematic for troubleshooting.
Limited customization options compared to premium alternatives.
No pro version means fewer advanced features for power users.

User Sentiment Analysis

User feedback highlights the plugin's ease of use and functionality, though some express frustration over support and certain feature limitations.

Positive highlights

"The greatest click-to-chat plugin!" – JDani
"Our website has become more complete with your plugin." – Nghia Lam
"Very useful plugin allowing you to add various chat apps." – cmlacroix
"The latest version has improved usability and functionality tenfold." – JDani
"Simple, easy to install features." – TomQv

Common complaints

Lack of customer support response.
Pop-up redirection issues not leading to intended pages.
Some users experienced the plugin not working as expected.
Limited expansion settings and customization options.

Weaknesses

No official support channel causing unresolved issues.
Basic feature set without advanced chat functionalities.
Occasional bugs affecting user experience.
No premium upgrade path to access enhanced features.

Who Should Use This?

Best for

Small to medium-sized websites looking for a free, easy-to-use plugin to add multiple communication buttons without complex setup.

Not ideal for

Businesses needing advanced live chat features, AI chatbots, or dedicated support should consider more robust premium alternatives.

Pricing & Value

Free version includes

The free version includes all core features such as adding email, live chat, call, and booking buttons with regular updates and no cost.

Final Verdict

WP Click to Chat is a solid, free plugin that effectively adds multiple communication buttons to WordPress sites with ease and regular improvements.

However, it lacks advanced features and dedicated support, making it best suited for users with basic needs rather than those seeking comprehensive live chat solutions.