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Product Enquiry for WooCommerce

By WisdmLabs

E-commerce & Shopping /

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Product Enquiry for WooCommerce Review - In-Depth Analysis

Product Enquiry for WooCommerce allows customers to make inquiries or request quotes directly from product pages. Capture genuine leads and convert them into buyers by addressing customer concerns.

Performance Overview

WPS Score

6.95/10

User Rating

4.1/5 (based on 68+ reviews)

Active Installations

10,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

1 / 10 (Very Low Risk) It is calculated using the weighted average of all versions.

What It Does

Missing out on pre-sale inquiries? WISDM Product Enquiry for WooCommerce is the perfect plugin for you.

Potential customers have questions about products they want to purchase. WISDM Product Enquiry for WooCommerce lets you add an 'Inquiry' or 'Request a Quote' button on every product page.

Interested buyers can use this option to send across doubts or quote requests. You can connect with genuine leads, address customer's exact concerns and queries, get good insights into your customers' demands, negotiate purchase quotations, and quickly convert unsure customers into buyers!

You can place the 'Inquiry' or 'Request a Quote' button on your products page and allow visitors to make pre-sale inquiries or negotiate for a list of products they're interested in. In doing so, you'll be able to capture genuine leads and convert them into buyers sooner than expected.

You have full freedom to customize or label the button or link text as 'Make an Inquiry', 'Request a Quote', or 'Quote to Order', etc. to suit your convenience. This will make it easier for your customers to immediately understand and perform an action.

You can use this option to allow interested customers to inquire or request quotation for simple products or variations of a product. The quicker you address their problems, the quicker the sale happens!

As a plugin user/administrator, you have the freedom to configure where to show the Enquiry or Request a Quote button on the product page, an option to style the buttons, and many other details too.

Delegate responsibilities to the team by adding multiple recipient email ids for incoming product inquiries or quotations. An email with details such as site name, product name, product URL, customer name, and inquiry message is sent in a well-formatted manner.

Moreover, you can also configure the setting to help customers keep a tab on their quotations by allowing them the option to send a 'copy of email' to themselves.

It also gives you access to request a support query, make an inquiry for custom development, know additional services provided by us, etc. through a support sidebar right from the plugin settings page.

The latest version is ready for translation. All you need to do is create the .mo and .po files for your language.

To enhance and add more value to the existing functions, check out WISDM Product Enquiry Pro. Unlock Quote Requests, Multi-Product Enquiry & WhatsApp Integration.

Using this, you can empower your customers to send a single quotation request for multiple products or inquire about bulk or large ticket size orders. You can also view and reply to all inquiries and quote requests right from your dashboard.

By opting for the premium version, you can allow customers to send a single inquiry or quote request for multiple products at once, create a custom inquiry form using a built-in form builder, display a mini-cart inquiry widget, easily filter & export inquiries or quote records, and analyze buyer demands.

Looking to automate enquiry responses and boost conversions? Try AI BotKit, a free AI chatbot that connects with your WordPress site to instantly answer customer questions and capture leads 24/7.

Please Note: The Product Enquiry Free plugin sends the data consisting of customer info and message directly to your inbox when a customer makes an enquiry on your website. This plugin neither stores any data in the database nor does it send the data to any third party services.

Comparing to Alternatives

Product Enquiry for WooCommerce offers a robust set of features for product inquiries, but several alternatives provide similar functionalities with varying focuses on quotes, catalog modes, and enquiry forms.

Top alternatives

Strengths

Flexible enquiry management system with toggle options per product or globally
Comprehensive enquiry-cart feature that can be deactivated
Optional lifetime licensing available
Generally positive user feedback on features and flexibility
Active development with recent security fixes

Weaknesses

Reported issues with mobile compatibility over extended periods
Customer support responsiveness and quality concerns
Occasional plugin breakage after WooCommerce updates
Unwanted frontend promotional popups affecting user experience

User Sentiment Analysis

With a 4.1 average rating from 68 reviews and a majority of positive feedback, users appreciate the plugin's features and flexibility. However, nearly 20% of ratings are 1 or 2 stars, highlighting significant concerns mainly around support and stability.

Positive highlights

'Finally found a plugin with all the features and flexibility needed!' - gedankenwerk
'Very great plugin and customer support, always reply me soon' - losvincent
'Would recommend for sure! Great Customer service' - mismyl1
'Support team is very active and responsive in forwarding user queries' - ujjawal183

Common complaints

Support is unresponsive or slow to address issues
Plugin breaks frequently, especially on mobile versions
Support responses are often generic and ineffective
Unwanted promotional popups displayed to customers without admin control

Weaknesses

Security vulnerability fixed in version 3.1.8 related to stored XSS
Support quality inconsistent, leading to user frustration
Plugin stability issues after WooCommerce updates

Who Should Use This?

Best for

Users seeking a flexible and feature-rich product enquiry plugin with options to customize enquiry buttons and manage enquiries comprehensively will benefit from this plugin, especially those who value optional lifetime licensing.

Not ideal for

Users who require highly reliable mobile compatibility and prompt, effective customer support may find this plugin challenging. Also, those concerned about past security vulnerabilities or unwanted frontend promotions should consider alternatives.

Pricing & Value

Free version includes

The free version offers essential enquiry features suitable for basic product inquiry needs.

Pro version

The Pro version adds advanced features such as enhanced enquiry management, enquiry-cart functionality, and additional customization options, along with optional lifetime licensing.

Final Verdict

Product Enquiry for WooCommerce stands out for its flexibility and comprehensive enquiry features, supported by mostly positive user reviews praising its functionality and support responsiveness. The availability of a pro version with advanced features and lifetime licensing adds value for serious users.

However, concerns about plugin stability, especially on mobile, inconsistent customer support, and a past security vulnerability should be carefully considered. Users prioritizing reliability and support may want to explore alternatives listed before committing.