Email Marketing for WooCommerce by Omnisend

I gave Omnisend some time after migrating from Mailchimp before saying anything publicly, mainly to see if the level of support would actually hold up once the migration is done. Happy to say it did. Their team handled the migration smoothly and since then every time I’ve needed a hand, they’ve been there. Figured it was worth sharing since I say others posting their experiences too, and mine has been a positive one.

castaneda

March 5, 2026

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1 reply

Since the migration (which was mostly handled by their team) all the way through launch, first campaigns, setting up first automations, we’ve felt really well supported. The onboarding process was smooth and they were responsive whenever we had questions. All in all, a great experience backed by a team that’s responsive and reliable. Thank you!

leonie02

February 25, 2026

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1 reply

It’s been almost six months since their team migrated me from another tool, and the support has been consistently reliable ever since. They helped with email templates, workflow setup, and everything in between, and once the foundation was in place it was easy for me to tweak things myself. I honestly haven’t seen other tools offer this level of migration package and hands on support.

ronanom

February 18, 2026

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1 reply

I gave Omnisend some time after migrating from Mailchimp before saying anything publicly, mainly to see if the level of support would actually hold up once the migration is done. Happy to say it did. Their team handled the migration smoothly and since then every time I’ve needed a hand, they’ve been there. Figured it was worth sharing since I say others posting their experiences too, and mine has been a positive one.

castaneda

March 5, 2026

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1 reply

Since the migration (which was mostly handled by their team) all the way through launch, first campaigns, setting up first automations, we’ve felt really well supported. The onboarding process was smooth and they were responsive whenever we had questions. All in all, a great experience backed by a team that’s responsive and reliable. Thank you!

leonie02

February 25, 2026

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1 reply

It’s been almost six months since their team migrated me from another tool, and the support has been consistently reliable ever since. They helped with email templates, workflow setup, and everything in between, and once the foundation was in place it was easy for me to tweak things myself. I honestly haven’t seen other tools offer this level of migration package and hands on support.

ronanom

February 18, 2026

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1 reply

I will say that when OmniSend works its fantastic and worth the expense and ROI… This month I was in the middle of a sale and all of a sudden I had a banner at the top that said my store was disconnected. That’s when this nightmare started. Sometimes it takes days for support to respond. They keep saying its a hosting issue when I verified it was not by access the very same API’s they claim were being blocked. I have been dealing with run around after run around and no resolution in sight. If someone has an alternative to OmniSend they can recommend I’d like to try it. Oh yeah, and all my automations are gone and no way of getting them back without connecting my site which isn’t working.

MSPA

October 22, 2025

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1 reply

I gave Omnisend some time after migrating from Mailchimp before saying anything publicly, mainly to see if the level of support would actually hold up once the migration is done. Happy to say it did. Their team handled the migration smoothly and since then every time I’ve needed a hand, they’ve been there. Figured it was worth sharing since I say others posting their experiences too, and mine has been a positive one.

castaneda

March 5, 2026

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1 reply

Since the migration (which was mostly handled by their team) all the way through launch, first campaigns, setting up first automations, we’ve felt really well supported. The onboarding process was smooth and they were responsive whenever we had questions. All in all, a great experience backed by a team that’s responsive and reliable. Thank you!

leonie02

February 25, 2026

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1 reply