Many features, not all supported
We have this product for about 3+ years. It is a great concept but some features are promoted as existing, although in reality are buggy or not completely functional as expected (maybe I have too hight expectations). The problems is, there is learning courve for it and you only realise some expected features or needed features aren't there and it's too late as you have it in production. What frustrates me and made me write this review is, I have tickets opened with them in their support section that are opened from 2024 (almost 2 years) and also there are tickets closed without a resolution. I would have expected in almost 3 years to see some of the features we complained about being fixed or new features added in this sense. For the money, ok but I would have loved to see a bit more attention to support and user voice in regards to what's needed. For example, if you work as a sole individual with thsi CRM is ok-ish, but when you look integrating it in a company with several departments and each having multiple team members, you will struggle making it work, sharing data amongst the team members or keeping some sections private to each team/department.
Very happy with Groundhogg – used on 4 sites so far
I’ve used Groundhogg on 4 websites so far. It does a whole pile of things that make it brilliant for communicating with our subscribers. The tags functionality, broadcast tools, and integrations are great. Adrian Tobey and Gregg Franklin offer great support, and when they have a problem, they are quick to alert their customers. Unlike many plugin providers Groundhogg are there to support their customers, even if it’s the customer’s error.
Highly customisable CRM system
A highly customisable CRM. It pretty well does all the basic stuff out of the box, but if you need more than that then you can add or customise most of the behaviours using the API etc. I'm not a web or PHP developer, but this has worked out for me in conjunction with Claude, though obviously takes a bit of time and some general software development expertise.
Alarmist, misleading security email that wastes everyone’s time
Today Groundhogg broadcasted an email to all its clients with the subject “⚠️ Critical PHP security issue Action needed”. The opening paragraph claims that a critical security issue affects nearly every WordPress site, “including yours”. That is simply not true in my case. My client's site is already running PHP 8.3, so the blanket alarmist statement was completely unwarranted. What makes this even worse is that I have not received any comparable warning from hosting companies, WordPress itself, or other theme and plugin developers. Groundhogg, however, decided to send a mass email urging people to contact their hosts, apply server configuration changes, and worry about potentially compromised websites. Has Groundhogg considered the consequences of sending such a message to its entire customer base? Clients will inevitably contact their hosting providers, developers, and website maintainers in a panic, expecting immediate action. That means a potentially enormous amount of unnecessary work and wasted resources for people who have done nothing wrong. Security advisories are important, but they need to be accurate, appropriately targeted, and responsibly communicated. Telling customers that a critical vulnerability affects their site without establishing whether that site is actually affected is not responsible communication. One star for creating unnecessary alarm and potentially wasting the time and resources of countless customers and the professionals who maintain their websites.
Pieter Bos
October 21, 2026
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3 replies
the best CRM / email marketing tool for WP
Running your CRM in WP is one of those things you're not really *supposed* to do and I was really snobby about it for a long time.But after trying to get my EDD transaction and subscription data to sync to Active Campaign with Zapier, etc and utterly failing and never having any confidence the right people were getting the right emails, I decided to give Groundhogg a go.And you know what? It's friggin awesome. It's so nice having a CRM that is natively connected to your actual data. The flow, broadcast, and email tooling they have built is really impressive. Almost feels like you're not in WP.It's a real testament to their drive to excellence and attention to detail.All of this to say, I've been using Groundhogg for 4+ years and it's never let me down once. And it won't let you down either. Worth every penny for the pro plan.
the best CRM / email marketing tool for WP
Running your CRM in WP is one of those things you're not really *supposed* to do and I was really snobby about it for a long time.But after trying to get my EDD transaction and subscription data to sync to Active Campaign with Zapier, etc and utterly failing and never having any confidence the right people were getting the right emails, I decided to give Groundhogg a go.And you know what? It's friggin awesome. It's so nice having a CRM that is natively connected to your actual data. The flow, broadcast, and email tooling they have built is really impressive. Almost feels like you're not in WP.It's a real testament to their drive to excellence and attention to detail.All of this to say, I've been using Groundhogg for 4+ years and it's never let me down once. And it won't let you down either. Worth every penny for the pro plan.
Very happy with Groundhogg – used on 4 sites so far
I’ve used Groundhogg on 4 websites so far. It does a whole pile of things that make it brilliant for communicating with our subscribers. The tags functionality, broadcast tools, and integrations are great. Adrian Tobey and Gregg Franklin offer great support, and when they have a problem, they are quick to alert their customers. Unlike many plugin providers Groundhogg are there to support their customers, even if it’s the customer’s error.
Alarmist, misleading security email that wastes everyone’s time
Today Groundhogg broadcasted an email to all its clients with the subject “⚠️ Critical PHP security issue Action needed”. The opening paragraph claims that a critical security issue affects nearly every WordPress site, “including yours”. That is simply not true in my case. My client's site is already running PHP 8.3, so the blanket alarmist statement was completely unwarranted. What makes this even worse is that I have not received any comparable warning from hosting companies, WordPress itself, or other theme and plugin developers. Groundhogg, however, decided to send a mass email urging people to contact their hosts, apply server configuration changes, and worry about potentially compromised websites. Has Groundhogg considered the consequences of sending such a message to its entire customer base? Clients will inevitably contact their hosting providers, developers, and website maintainers in a panic, expecting immediate action. That means a potentially enormous amount of unnecessary work and wasted resources for people who have done nothing wrong. Security advisories are important, but they need to be accurate, appropriately targeted, and responsibly communicated. Telling customers that a critical vulnerability affects their site without establishing whether that site is actually affected is not responsible communication. One star for creating unnecessary alarm and potentially wasting the time and resources of countless customers and the professionals who maintain their websites.
Pieter Bos
October 21, 2026
|
3 replies
Many features, not all supported
We have this product for about 3+ years. It is a great concept but some features are promoted as existing, although in reality are buggy or not completely functional as expected (maybe I have too hight expectations). The problems is, there is learning courve for it and you only realise some expected features or needed features aren't there and it's too late as you have it in production. What frustrates me and made me write this review is, I have tickets opened with them in their support section that are opened from 2024 (almost 2 years) and also there are tickets closed without a resolution. I would have expected in almost 3 years to see some of the features we complained about being fixed or new features added in this sense. For the money, ok but I would have loved to see a bit more attention to support and user voice in regards to what's needed. For example, if you work as a sole individual with thsi CRM is ok-ish, but when you look integrating it in a company with several departments and each having multiple team members, you will struggle making it work, sharing data amongst the team members or keeping some sections private to each team/department.
the best CRM / email marketing tool for WP
Running your CRM in WP is one of those things you're not really *supposed* to do and I was really snobby about it for a long time.But after trying to get my EDD transaction and subscription data to sync to Active Campaign with Zapier, etc and utterly failing and never having any confidence the right people were getting the right emails, I decided to give Groundhogg a go.And you know what? It's friggin awesome. It's so nice having a CRM that is natively connected to your actual data. The flow, broadcast, and email tooling they have built is really impressive. Almost feels like you're not in WP.It's a real testament to their drive to excellence and attention to detail.All of this to say, I've been using Groundhogg for 4+ years and it's never let me down once. And it won't let you down either. Worth every penny for the pro plan.
