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Agile CRM

By Agile CRM

Customer Management / CRM & Customer Database

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Agile CRM Review - In-Depth Analysis

Agile CRM is an all-in-one CRM software that integrates sales, marketing, and service automation. It offers tools for contact management, lead tracking, and customer service.

Performance Overview

WPS Score

6.68/10

User Rating

2.6/5 (based on 5+ reviews)

Active Installations

600+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

1 / 10 (Very Low Risk) It is calculated using the weighted average of all versions.

What It Does

Agile CRM is a comprehensive Customer Relationship Management software that combines sales, marketing, and service automation in one platform. It features sales tracking, contact management, marketing automation, web analytics, and helpdesk capabilities.

With Agile CRM, businesses can automate their marketing and sales processes using a simple drag-and-drop editor. It allows for the conversion of website visitors into leads directly within the CRM.

Users can nurture, track, and score leads based on their web or email activities. The platform also supports omni-channel communication, enabling users to call, email, or tweet from a single interface. Additionally, it provides real-time alerts for customer activities and manages help desk tickets efficiently.

Comparing to Alternatives

Agile CRM is one of several CRM plugins available for WordPress, offering cloud-based contact management. It faces competition from other CRM solutions that integrate directly with WordPress or offer more control over data.

Top alternatives

Strengths

Integrates well with Agile CRM cloud services for seamless lead management.
Includes features for tracking web traffic and return visitors.
Supports landing page creation and marketing automation.
Has a user-friendly interface appreciated by some users.
No known security vulnerabilities reported.

Weaknesses

Requires creating an account and storing data in Agile's cloud, limiting data control.
Plugin login issues reported with recent WordPress versions.
Lacks local data storage using WordPress schema.
No pro version or premium features clearly promoted.

User Sentiment Analysis

User reviews show a polarized experience with Agile CRM, with 40% giving 5 stars praising its functionality, but 60% giving 1 star mainly due to account requirements and login problems.

Positive highlights

"Love this plugin. Excellent!" – Dandydahlia
"Working perfectly with my Agile system." – Patrick Steil
"Highly recommend this plugin and Agile CRM!" – Patrick Steil
"Loved Agile for many years!" – Dandydahlia

Common complaints

Forced to create an account and use cloud hosting, causing data control concerns.
Plugin does not work properly with WordPress 5.x, preventing login.
No option to export data to other platforms.
Requires account creation even for testing the plugin.

Weaknesses

Dependency on third-party cloud hosting limits control over data.
Login and compatibility issues with recent WordPress versions.
No local data storage within WordPress database.
Limited customization for landing pages without additional plugins.

Who Should Use This?

Best for

Users who want a cloud-based CRM tightly integrated with Agile CRM services and are comfortable with third-party data hosting.

Not ideal for

Those who prefer full control over their data within WordPress or need a plugin that works fully offline without forced account creation.

Pricing & Value

Free version includes

The free version offers basic integration with Agile CRM cloud services, including lead management and landing page features.

Final Verdict

Agile CRM offers useful cloud-based CRM features and marketing tools, but its forced account creation and reliance on third-party cloud hosting limit data control and privacy. Users report login issues with recent WordPress versions, which may affect reliability.

While it may suit users already committed to Agile CRM's ecosystem, those seeking a WordPress-native CRM with local data storage and more control should consider alternative plugins. The lack of a pro version and mixed user feedback suggest cautious evaluation before adoption.

Other Notable Features

Here are a few other notable features of this free Agile CRM plugin.

Agile CRM

Customer Relationship Management

CRM Plugin

Screenshots

FAQ

Agile offers a full, comprehensive suite of sales and marketing automation to keep your communication effective. None of our competitors offer a fully integrated suite like Agile and they are at least 5x more expensive.