Facebook Chat Plugin – Live Chat Plugin for WordPress

No, they can message you as a guest user.

If people are logged in to their Facebook accounts, the conversations will be saved in Messenger and they’ll be able to continue the conversation even after leaving your website.

Serve customers when you’re not available by setting up auto-replies and answers to common questions.

We recommend setting response times so customers can know when they will receive a response.

For auto-replies, you can thank customers for reaching out, provide average response times, and include relevant links.

Common questions can include inquiries around return policies, ingredients, locations, memberships, etc.

Yes, all messages will be shown in your Business Page Inbox.

1. Once you’ve set up the plugin, click Facebook Chat in your WordPress admin dashboard.
2. You should see a tab that says Setup status, where you can select to display the chat window on custom pages.
3. Select the pages or posts where you want to display the chat window.

Yes! You can customize the color, greeting message, button display, alignment, etc. You can also set your desired language and turn guest mode on or off.

Most customizations (theme color, greeting, language, guest mode, alignment and automatically expand) can be set directly via the plugin setup tool: Facebook page settings –> Messaging –> Add Messenger to your website –> Get Started.

You can customize other features via Customization API.

You can set up to 3 automatic replies by customizing the Chat Plugin settings in your Facebook page inbox. Open your Facebook Page -> Open Manage Page panel on the left -> Meta Business Suite -> Inbox -> Chat Plugin -> Start the conversation -> Frequently asked questions
Please note that the “Automated Responses” feature in Inbox only applies to conversations started on your Facebook Page and does not work on the Chat Plugin.

If you are having trouble loading Chat Plugin, you can use the Diagnostic Tool to check for errors.

Live chat lets you answer questions about price or delivery in the moment, provide personalized assistance so you can help customers buy with confidence, and build stronger relationships.

By using the Facebook Chat Plugin, ROYBI, the educational robot maker, improved customer service response times and saw a 50% increase in leads.

You can also check out our other case studies to see how businesses similar to yours are growing with Facebook marketing.