Echo Knowledge Base – Documentation, FAQs, AI Chat & AI Search

Q: What AI features are included?
A: Our AI integration provides:

• AI-powered chatbot – Provides instant Q\&A using your knowledge base content.
• AI-enhanced search – Offers direct answer suggestions on your search results page via the “Ask AI” feature.
• AI Content Analysis (PRO) – Automatically analyzes articles for tags usage, readability, and content gaps. Helps you prioritize which articles to improve based on traffic and provides actionable recommendations.
• Writing assistance tools – Helps with content creation (grammar and spell checking, plus article outline generation).
• Intelligent content organization – Recommends improvements to structure your knowledge base based on content analysis.

Q: How do I set up the AI features?
A: Setting up AI features is quick and easy:

1. Obtain an API key from OpenAI (for the ChatGPT integration) and add it in Knowledge Base → AI Settings.
2. Enable the AI features you want (ChatGPT like chatbot, search integration, writing assistance) – they should start working immediately using your existing content.
3. (Pro) If you have Echo Knowledge Base Pro, you can include additional content like pages and posts in the AI’s training data for even better answers.

(For more details, see our AI Integration Guide in the documentation.)

Q: What AI models do you support?
A: We support both OpenAI models (GPT-5, GPT-5-nano, GPT-4.1-mini) and Google Gemini models. Gemini models can speed up AI Chat and AI Search by up to 50%, making them an excellent choice for performance-focused deployments.

Q: How can I get help if I need support?
A: We’re here to help! You can:

• Check our Documentation for guides and troubleshooting tips.
• Contact us via our Contact Us form – our support team typically responds quickly.
• Watch our video tutorials on YouTube for visual guides.
• Post in the WordPress.org support forum for the plugin – we monitor it and will assist there as well.

Q: How often is the plugin updated?
A: We release regular updates to keep the plugin improving. Updates often include:

• New features and enhancements (we love adding user-requested features!).
• Performance improvements for faster load times and better scalability.
• Bug fixes and tweaks to ensure the plugin runs smoothly.
• Security patches when necessary, to keep your knowledge base safe.
• Compatibility updates for the latest WordPress versions or third-party plugins.

You can safely update via the WordPress dashboard whenever a new version is available.

Q: What features are included in the Pro version?
A: Echo Knowledge Base Pro unlocks a range of advanced features and add-ons:

• AI Content Analysis: Automatically evaluate article quality with tags analysis, readability scoring, and gap analysis. Prioritize improvements based on article traffic and get AI-powered recommendations to enhance your documentation.
• AI Smart Search: Display intelligent search results in a dialog with multiple sections (AI Answer, Matching Articles, Step-by-Step Instructions, Related Keywords, You Can Also Ask, Glossary Terms, Helpful Tips, Contact Us), fully customizable layout, and embeddable via shortcode anywhere on your site.
• Content Protection (Access Manager): Restrict knowledge base access to specific users, roles, or groups – ideal for private or internal documentation.
• Unlimited Knowledge Bases: Create multiple knowledge bases with separate content (useful for different products or user groups).
• Extended AI Features: Train the AI on additional content sources beyond your KB (like pages, posts, or custom post types), upload PDFs and convert them into AI training notes, receive daily email notifications summarizing AI Chat and Search activity, and access advanced AI tools.
• Advanced Search Analytics: Track what users search for, see top search terms, and find out when searches return no results (so you can fill the gaps).
• Article Rating & Feedback: Enable users to rate articles and leave feedback, with analytics to show you the most helpful or lacking content.
• Custom Links (PDFs & External): Turn articles into direct links to PDFs, external URLs, or other resources while still listing them in your KB.
• Import/Export Tools: Bulk import knowledge base articles from CSV or XML, and export your content for backup or migration.
• Grid and Sidebar Layouts: Two additional beautiful layouts (Grid and Sidebar) for your knowledge base main page and articles.

For a full comparison and pricing, visit our Pricing Page. The Pro upgrade is backed by our support and a 30-day refund guarantee, so you can try it with confidence!