Poor Product Quality, Worse Support – Read the Refund Policy Fine Print
After more than a month attempting to resolve critical functionality issues, I’m migrating to another platform. Multiple unresolved problems include duplicate notification emails to students and clients, incorrect completion percentage displays, and cart page conflicts. I’ve invested significant time building course content only to have an unusable system that sends spam notifications. Additionally, there’s no export functionality to migrate content to another provider. Support has been consistently inadequate. Response times regularly exceed four days, tickets automatically close after 72 hours regardless of resolution status, and promised patches with specific delivery dates fail to materialise or are given to you as code changes to manage yourself. When solutions are provided, they often involve removing website functionality rather than addressing root causes (support staff removing the entire site custom footer, without approval, to resolve a display conflict). After granting staging site access for troubleshooting, support went silent for four days, then reported no issues could be found on an environment where the plugin version had mysteriously been changed without notification or documentation. Multiple escalation requests received no response. Important note: enable activity tracking before providing admin access to the support team (part of the refund requirements) so you can track what changes are made to your site. The refund policy has significant limitations, review terms carefully before purchase. Given the number of established LMS platforms available, I cannot recommend investing time or resources in a product with these persistent technical issues and inadequate support structure. Save your time and your money. Update: After requesting a refund due to these ongoing issues, the sales team (unlike support) was professional and processed the refund promptly without argument. Credit where it’s due – at least their sales team understands customer service, even if their support team doesn’t.
Some is good – but annoying enough to leave it
I have been trying to build a custom course site for some time, and found TutorLMS’s potential to look the most promising. But I see after some use that it’s annoyingly limited. There is also no support for one of the biggest and most professional page builders, Bricks. It’s hopeless to build pages the way you want. The payment system is also not working well. The “Native” payment option is just sending people to a Stripe.com page where they have to fill out their information one more time. I’m also forced to collect users address and phone number, which I do not want. Using WooCommerce is complex, clunky, and leaves out the built-in feature for having membership add-ons active. I’m giving up on making this work and will find something else. Besides that, other details around the Tutor workflow is getting better.
Fastone
June 1, 2025
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15 replies
Why force a custom page builder to change the look of course pages?
I understand that for those who develop paid themes and plugins, accommodating the block editor’s multiple changes, delays, and poor decisions can be frustrating and can stall development. But the decision to develop a custom page builder (Droip) to manage courses and course archives is absurd. OK, it might not be absurd from an economic standpoint, because it’s just another add-on they can sell to anyone who wants to change the look of archive pages. But for those who want to maintain a clean workflow, without adding plugins and new ways to edit content beyond the native one, it’s a huge step backward. I refuse to add another page builder to do something that should be handled by the native WordPress editor, even if it were in a simplified version.I invested in the premium version some time ago, when no other plugin was necessary. Now I’m frustrated that I can’t fully utilize the plugin’s potential. Bad move.It seems I’ll have to do some intensive research on LMS plugins again. This is the second one I’ve abandoned due to poor development choices they make.
Alvaro Gois dos Santos
August 22, 2025
|
2 replies
Password recovery doesn’t work…
Terrible User experience. Users cannot even recover their passwords unless you pay.
course builder for patients and doctors
we create several courses on this pugin
Poor Product Quality, Worse Support – Read the Refund Policy Fine Print
After more than a month attempting to resolve critical functionality issues, I’m migrating to another platform. Multiple unresolved problems include duplicate notification emails to students and clients, incorrect completion percentage displays, and cart page conflicts. I’ve invested significant time building course content only to have an unusable system that sends spam notifications. Additionally, there’s no export functionality to migrate content to another provider. Support has been consistently inadequate. Response times regularly exceed four days, tickets automatically close after 72 hours regardless of resolution status, and promised patches with specific delivery dates fail to materialise or are given to you as code changes to manage yourself. When solutions are provided, they often involve removing website functionality rather than addressing root causes (support staff removing the entire site custom footer, without approval, to resolve a display conflict). After granting staging site access for troubleshooting, support went silent for four days, then reported no issues could be found on an environment where the plugin version had mysteriously been changed without notification or documentation. Multiple escalation requests received no response. Important note: enable activity tracking before providing admin access to the support team (part of the refund requirements) so you can track what changes are made to your site. The refund policy has significant limitations, review terms carefully before purchase. Given the number of established LMS platforms available, I cannot recommend investing time or resources in a product with these persistent technical issues and inadequate support structure. Save your time and your money. Update: After requesting a refund due to these ongoing issues, the sales team (unlike support) was professional and processed the refund promptly without argument. Credit where it’s due – at least their sales team understands customer service, even if their support team doesn’t.
course builder for patients and doctors
we create several courses on this pugin
Excellent customer service.
Excellent customer service.Rashed solved my problem quickly and competently.
ruzzi
August 31, 2025
|
2 replies
Some is good – but annoying enough to leave it
I have been trying to build a custom course site for some time, and found TutorLMS’s potential to look the most promising. But I see after some use that it’s annoyingly limited. There is also no support for one of the biggest and most professional page builders, Bricks. It’s hopeless to build pages the way you want. The payment system is also not working well. The “Native” payment option is just sending people to a Stripe.com page where they have to fill out their information one more time. I’m also forced to collect users address and phone number, which I do not want. Using WooCommerce is complex, clunky, and leaves out the built-in feature for having membership add-ons active. I’m giving up on making this work and will find something else. Besides that, other details around the Tutor workflow is getting better.
Fastone
June 1, 2025
|
15 replies
Password recovery doesn’t work…
Terrible User experience. Users cannot even recover their passwords unless you pay.
Poor Product Quality, Worse Support – Read the Refund Policy Fine Print
After more than a month attempting to resolve critical functionality issues, I’m migrating to another platform. Multiple unresolved problems include duplicate notification emails to students and clients, incorrect completion percentage displays, and cart page conflicts. I’ve invested significant time building course content only to have an unusable system that sends spam notifications. Additionally, there’s no export functionality to migrate content to another provider. Support has been consistently inadequate. Response times regularly exceed four days, tickets automatically close after 72 hours regardless of resolution status, and promised patches with specific delivery dates fail to materialise or are given to you as code changes to manage yourself. When solutions are provided, they often involve removing website functionality rather than addressing root causes (support staff removing the entire site custom footer, without approval, to resolve a display conflict). After granting staging site access for troubleshooting, support went silent for four days, then reported no issues could be found on an environment where the plugin version had mysteriously been changed without notification or documentation. Multiple escalation requests received no response. Important note: enable activity tracking before providing admin access to the support team (part of the refund requirements) so you can track what changes are made to your site. The refund policy has significant limitations, review terms carefully before purchase. Given the number of established LMS platforms available, I cannot recommend investing time or resources in a product with these persistent technical issues and inadequate support structure. Save your time and your money. Update: After requesting a refund due to these ongoing issues, the sales team (unlike support) was professional and processed the refund promptly without argument. Credit where it’s due – at least their sales team understands customer service, even if their support team doesn’t.
Why force a custom page builder to change the look of course pages?
I understand that for those who develop paid themes and plugins, accommodating the block editor’s multiple changes, delays, and poor decisions can be frustrating and can stall development. But the decision to develop a custom page builder (Droip) to manage courses and course archives is absurd. OK, it might not be absurd from an economic standpoint, because it’s just another add-on they can sell to anyone who wants to change the look of archive pages. But for those who want to maintain a clean workflow, without adding plugins and new ways to edit content beyond the native one, it’s a huge step backward. I refuse to add another page builder to do something that should be handled by the native WordPress editor, even if it were in a simplified version.I invested in the premium version some time ago, when no other plugin was necessary. Now I’m frustrated that I can’t fully utilize the plugin’s potential. Bad move.It seems I’ll have to do some intensive research on LMS plugins again. This is the second one I’ve abandoned due to poor development choices they make.
Alvaro Gois dos Santos
August 22, 2025
|
2 replies
