Useless support, outdated editor and misleading marketing
Really useless support. They waste your time, they dont have solutions, they are slow, and all you get is canned response. It becomes a problem when the service is down and missing basics. The editor is really slow and limited to work with. Simply outdated and lacks basic functionality as expected in 2025. Previous : Mailpoet has been promising automation of different kinds for more than a year and nothing has happened. Marketing still promising the features, but when downloading, it has been saying “coming soon” for more than a year, and still does.Still has a lot to wish for regarding automation. It seems like an unfinished project.
mibelib
December 22, 2025
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1 reply
Great plugin
Easy to use. All what you need.
hebi64
October 1, 2025
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1 reply
plugin great – but payment with debit card hardly works
the plugins is nice, i like working with it – provided the debit card payment for the selected mailpoet plan has worked.i supervise some wordpress website owners with mailpoet installed – all of them had problems paying their mailpoet plan with debit card: the cards were not accepted. my clients then always are trying to pay multiple times with multiple cards and very often everything gets very chaotic and frustrating for the clients.failing debit card payment is very annoying, since it always takes some time to explain the difficulties to customer service and have the problem resolved. right now we should urgently send out a newsletter but can’t because of this error.
pigsound
November 4, 2025
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5 replies
jardinsanslavallée
Quick and efficientWhat else ☺
Frédéric
December 23, 2025
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1 reply
Super
Werkt perfect
hrvw
December 22, 2025
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1 reply
Useless support, outdated editor and misleading marketing
Really useless support. They waste your time, they dont have solutions, they are slow, and all you get is canned response. It becomes a problem when the service is down and missing basics. The editor is really slow and limited to work with. Simply outdated and lacks basic functionality as expected in 2025. Previous : Mailpoet has been promising automation of different kinds for more than a year and nothing has happened. Marketing still promising the features, but when downloading, it has been saying “coming soon” for more than a year, and still does.Still has a lot to wish for regarding automation. It seems like an unfinished project.
mibelib
December 22, 2025
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1 reply
jardinsanslavallée
Quick and efficientWhat else ☺
Frédéric
December 23, 2025
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1 reply
Super
Werkt perfect
hrvw
December 22, 2025
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1 reply
Excellent Experience
I have tested the plugin and I liked most of the features. It was very easy to use and helpful in my website. I had an excellent experience with the technical support team. Thank you guys, you are the best. Greeting from Saudi Arabia
Jaber
December 11, 2025
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1 reply
Useless support, outdated editor and misleading marketing
Really useless support. They waste your time, they dont have solutions, they are slow, and all you get is canned response. It becomes a problem when the service is down and missing basics. The editor is really slow and limited to work with. Simply outdated and lacks basic functionality as expected in 2025. Previous : Mailpoet has been promising automation of different kinds for more than a year and nothing has happened. Marketing still promising the features, but when downloading, it has been saying “coming soon” for more than a year, and still does.Still has a lot to wish for regarding automation. It seems like an unfinished project.
mibelib
December 22, 2025
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1 reply
Good for very basic email. Does not support HTML, CSS, or fonts.
Good for very basic email with no frills. However, MailPoet does not support HTML or CSS or custom fonts. If you send an email to customer support, you get an AI response, not a human response. From the AI response:”Custom HTML and CSS cannot be directly added to newsletters using the MailPoet email editor. This limitation exists across all MailPoet plans (free and paid) and is by design to ensure maximum compatibility across different email clients. When you paste HTML or CSS code into the editor, it gets automatically stripped out during the rendering process.”If you need special formatting or fonts, their solution is to make an image with your text and include the image in your email. From the AI response:”If you need to use a special font not included in the list, simply use an image, like this one:[image showing custom font]However, note that most email clients don’t display images by default and spam filters dislike emails that have too many images and not enough text.” They do have a monospace font available, so if you have tabular data, you can use lots of spaces to make your table columns line up like we did back in the typewriter days. After I typed that, I checked. It turns out that no, you can’t do that. It strips out more than one consecutive space. So putting things in your newsletter like the hours you’re open isn’t going to work. We have a large elderly population in our newsletter recipient list and we make our website and other materials compatible with screen readers and other assistive technologies. MailPoet strips all that out. We invested a lot of time trying out MailPoet and thought we found a great product. It’s too bad we didn’t. However, if you use Notepad, vi, or other basic text editor for all of your organization’s communications instead of a modern word processor, MailPoet might be for you.
chuckcoker
December 19, 2025
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1 reply
Artificially filling your subscriber list
Oh boy, MailPoet, why. I installed it 2 weeks ago. Set up a form. Set up lists, etc. Nothing is public for now (no form, etc.). Then I realized a strange thing after a few days. MailPoet keeps automatically putting users in the subscribers list with the status “unconfirmed,” even though they never subscribed via a form. They confirmed they do that for users automatically, especially for WooCommerce registered users and for guest purchase users. So what’s happening? Well, MailPoet starts to fill your limit of subscribers artificially with the WooCommerce users and guests. Let’s say you have a limit of 500 users. Then you have, for example, 2 new guest purchases and 2 new registered WooCommerce users, then MailPoet just says 4/500 subscribers, without them ever having subscribed or filled in a form, with the status “unconfirmed.” Furthermore, you can’t even differentiate if they have subscribed themselves, because there’s no info if MailPoet did it automatically or the users via the form, as the status “unconfirmed” is misleading because they never subscribed. I just know MailPoet does it automatically because we have nothing public (on the front end) since we installed the plugin. If this isn’t a bug and is intended behavior, this is a pretty seriously bad intention of the developers to fill in the subscribers list artificially to reach the limit of 500 quickly with users that never subscribed but only registered and bought as guests. So if you have a well-running WooC shop and are often creating users, good luck trying to figure out who really subscribed and who not. But your limit of 500 will be reached in no time with “dummy” subscribers. I really hope they have a good explanation for this because at the moment it seems they are scamming people with that so that they have to buy services for more subscribers. Especially I warn all EU users because for me it feels also like a breach of GDPR rules because the users never subscribed. No matter if it’s only in the backend as an inactive subscriber, they still never gave confirmation to be put in the MailPoet list via only buying as a guest or being registered. I will check this with our lawyer to see if we as a company are sailing in illegal waters here and try to give an update. For now: I can’t recommend it due to this behavior. It feels so misleading and intrusive and not GDPR-compliant that I can’t really overlook this. It has so much potential, but please, rethink this behavior.
Artan
November 3, 2025
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3 replies
