Difficult Company When Support is Needed
The 1TeamSoftware staff has issues comprehending support communication. They do not seem to read through the messages and digest the content. It often seems like a different person responds to each response. They request items that are already provided in the communication thread or provide canned responses without having read the latest message. They are quick to blame every issue on server settings, even when live monitoring of the server reveals problems with paths coded into their plugin(s). After weeks of back-and-forth messages, regularly having to repeat previously stated items, I was told they offer a $99.00 p/hr “specialist” to manually test the site, but without any guarantee of a solution.They do not offer an automatic “staging” or development license, so if you are a competent website manager, developer, or business owner, you will need to purchase an extra license. Considering we may require a staging server only a few times per year, this is an exorbitant expense, either doubling the cost of a single license or adding a license to one of their multi-site plans. This plugin works, but it slows the site down and has recurring issues with admin UI layouts. For a while, we were unable to see or edit specific settings because the data entry fields were condensed and could not be expanded. They never took responsibility, claiming instead that a separate plugin or theme issue was the cause, even though nothing had changed. The issue miraculously corrected itself a few updates later. There is too much extra “junk” on the settings pages. Condense it! Give us an “X” to make it go away. General settings is the worst, but this is on every setting tab. Why?: Real-time ShipStation shipping rates, shipping label creation and tracking of the shipments Do you have any questions or requests? Do you like our plugin and can recommend to others? A very frustrating product and support team to deal with. Unresolved and ongoing issues over many months.
Under quoted shipping rates (up to $15)
Completely inaccurate shipping rates. We have already lost over $1000 by not checking the rates as quoted by this plugin vs. those charged by ShipStation. Over 99% of the rates for 2nd Day, Next Day, and 3 Day Select are under-quoted and ranges between $1 to $15. Contacted tech support, and after providing them with all the logs and screenshots, they still wanted an admin account on our site PLUS our ShipStation credentials. No thank you.
mkohanim
October 7, 2024
|
3 replies
Refund policy is terrible – read the review before paying
You can’t get a refund for some reason if it doesn’t work. Read this refund policy before you decide to give a try to the PRO version and be absolutely certain before paying because for some reason if it doesn’t work like it did in our case- they are not considerate on refund. Last but not the least, I wasted 10+ hours in trying to make it work but it doesn’t for our situation. REFUND ELIGIBILITY You are eligible for a refund, if within 30 days of your purchase you experience issues that we are not be able to solve and your situation matches one of the following criteria: Product has not been downloaded Product is not as described or it does not work the way it should * Unresolvable compatibility issues * Please note that only PRO features that are not marked as BETA can be considered. So as you can see one has to download the PRO to see if it’s going to work or not, isn’t it. That’s it… the buck stops there from the refund policy and no refund regardless of the 2nd condition. Definitely a CONVOLUTED REFUND policy that’s in the seller’s favor. So what didn’t work: support team is not quick in responding, they work far east time zones and there’s a significant delay in response, while thorough in their response but I don’t like waiting a day to get the response This plugin definitely doesn’t support duplicating of a service, meaning, if you want to use FedEx Ground or Home Delivery twice then forget it, there’s no way to add it more than once. Based on our business situation we need most service more than once and this plugin sucks from that perspective. Support team suggested zone usage as an alternative to issue #2. Really? I’m using shipping plugin from pluginhive for 7 years and I’m not new to this type of plugin. It was the dumbest suggestion that would not work so if you are new to shipping plugin then go with pluginhive because they have much more superior tool than this one. The only reason to try this plugin was due to ShipStation integration which we were planning to use in future
Great Plugin
This plugin has worked well for us for a couple of years now integrating Woocommerce with ShipStation. Support has been responsive and great to deal with the couple of times we’ve needed to reach out to them.
Difficult Company When Support is Needed
The 1TeamSoftware staff has issues comprehending support communication. They do not seem to read through the messages and digest the content. It often seems like a different person responds to each response. They request items that are already provided in the communication thread or provide canned responses without having read the latest message. They are quick to blame every issue on server settings, even when live monitoring of the server reveals problems with paths coded into their plugin(s). After weeks of back-and-forth messages, regularly having to repeat previously stated items, I was told they offer a $99.00 p/hr “specialist” to manually test the site, but without any guarantee of a solution.They do not offer an automatic “staging” or development license, so if you are a competent website manager, developer, or business owner, you will need to purchase an extra license. Considering we may require a staging server only a few times per year, this is an exorbitant expense, either doubling the cost of a single license or adding a license to one of their multi-site plans. This plugin works, but it slows the site down and has recurring issues with admin UI layouts. For a while, we were unable to see or edit specific settings because the data entry fields were condensed and could not be expanded. They never took responsibility, claiming instead that a separate plugin or theme issue was the cause, even though nothing had changed. The issue miraculously corrected itself a few updates later. There is too much extra “junk” on the settings pages. Condense it! Give us an “X” to make it go away. General settings is the worst, but this is on every setting tab. Why?: Real-time ShipStation shipping rates, shipping label creation and tracking of the shipments Do you have any questions or requests? Do you like our plugin and can recommend to others? A very frustrating product and support team to deal with. Unresolved and ongoing issues over many months.
Under quoted shipping rates (up to $15)
Completely inaccurate shipping rates. We have already lost over $1000 by not checking the rates as quoted by this plugin vs. those charged by ShipStation. Over 99% of the rates for 2nd Day, Next Day, and 3 Day Select are under-quoted and ranges between $1 to $15. Contacted tech support, and after providing them with all the logs and screenshots, they still wanted an admin account on our site PLUS our ShipStation credentials. No thank you.
mkohanim
October 7, 2024
|
3 replies
Great Plugin
This plugin has worked well for us for a couple of years now integrating Woocommerce with ShipStation. Support has been responsive and great to deal with the couple of times we’ve needed to reach out to them.
Amazing product and superb support!
Finally we have live rates from Shipstation! This plugin saved us multiple other plugins and simplified our shipping pricing. My only regret is that we have not found this plugin earlier. Their customer support was responsive and followed through every problem until it was resolved. Including taking an issue with Shipstation themselves and opening a ticket on our behalf with them. Can’t recommend them enough!
Free version is amazing
I have been testing out several different plugins with most free versions being completely unfunctional, or ones that would force way too many unnecessary rate options. This by far has been the best one. Not only is it completely functional at the ‘free’ level, you still have the ability to control many necessary options without the need to upgrade. So, thank you for this! I do plan on upgrading to get the extra features that this app supports, but I will try it out for a few months and just make sure everything runs smooth for a while first. So far so good though. Thank you!
angelinaarabella
February 27, 2024
|
1 reply
Under quoted shipping rates (up to $15)
Completely inaccurate shipping rates. We have already lost over $1000 by not checking the rates as quoted by this plugin vs. those charged by ShipStation. Over 99% of the rates for 2nd Day, Next Day, and 3 Day Select are under-quoted and ranges between $1 to $15. Contacted tech support, and after providing them with all the logs and screenshots, they still wanted an admin account on our site PLUS our ShipStation credentials. No thank you.
mkohanim
October 7, 2024
|
3 replies
Refund policy is terrible – read the review before paying
You can’t get a refund for some reason if it doesn’t work. Read this refund policy before you decide to give a try to the PRO version and be absolutely certain before paying because for some reason if it doesn’t work like it did in our case- they are not considerate on refund. Last but not the least, I wasted 10+ hours in trying to make it work but it doesn’t for our situation. REFUND ELIGIBILITY You are eligible for a refund, if within 30 days of your purchase you experience issues that we are not be able to solve and your situation matches one of the following criteria: Product has not been downloaded Product is not as described or it does not work the way it should * Unresolvable compatibility issues * Please note that only PRO features that are not marked as BETA can be considered. So as you can see one has to download the PRO to see if it’s going to work or not, isn’t it. That’s it… the buck stops there from the refund policy and no refund regardless of the 2nd condition. Definitely a CONVOLUTED REFUND policy that’s in the seller’s favor. So what didn’t work: support team is not quick in responding, they work far east time zones and there’s a significant delay in response, while thorough in their response but I don’t like waiting a day to get the response This plugin definitely doesn’t support duplicating of a service, meaning, if you want to use FedEx Ground or Home Delivery twice then forget it, there’s no way to add it more than once. Based on our business situation we need most service more than once and this plugin sucks from that perspective. Support team suggested zone usage as an alternative to issue #2. Really? I’m using shipping plugin from pluginhive for 7 years and I’m not new to this type of plugin. It was the dumbest suggestion that would not work so if you are new to shipping plugin then go with pluginhive because they have much more superior tool than this one. The only reason to try this plugin was due to ShipStation integration which we were planning to use in future
Difficult Company When Support is Needed
The 1TeamSoftware staff has issues comprehending support communication. They do not seem to read through the messages and digest the content. It often seems like a different person responds to each response. They request items that are already provided in the communication thread or provide canned responses without having read the latest message. They are quick to blame every issue on server settings, even when live monitoring of the server reveals problems with paths coded into their plugin(s). After weeks of back-and-forth messages, regularly having to repeat previously stated items, I was told they offer a $99.00 p/hr “specialist” to manually test the site, but without any guarantee of a solution.They do not offer an automatic “staging” or development license, so if you are a competent website manager, developer, or business owner, you will need to purchase an extra license. Considering we may require a staging server only a few times per year, this is an exorbitant expense, either doubling the cost of a single license or adding a license to one of their multi-site plans. This plugin works, but it slows the site down and has recurring issues with admin UI layouts. For a while, we were unable to see or edit specific settings because the data entry fields were condensed and could not be expanded. They never took responsibility, claiming instead that a separate plugin or theme issue was the cause, even though nothing had changed. The issue miraculously corrected itself a few updates later. There is too much extra “junk” on the settings pages. Condense it! Give us an “X” to make it go away. General settings is the worst, but this is on every setting tab. Why?: Real-time ShipStation shipping rates, shipping label creation and tracking of the shipments Do you have any questions or requests? Do you like our plugin and can recommend to others? A very frustrating product and support team to deal with. Unresolved and ongoing issues over many months.
