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Shiprocket

By Shiprocket

E-commerce & Shopping /

Shiprocket Review - In-Depth Analysis

Shiprocket automates shipping for your WooCommerce store, offering low rates and easy order management. Sync orders seamlessly and save time with multiple courier options.

Performance Overview

WPS Score

7.04/10

User Rating

2.7/5 (based on 20+ reviews)

Active Installations

10,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Shiprocket is India's leading eCommerce shipping solution designed to streamline your shipping processes. With the Shiprocket-WooCommerce plugin, you can manage all your order fulfillment tasks, including inventory management and shipping, from one platform.

By using this free shipping plugin, you can access discounted shipping rates starting from Rs. 23/500g. The plugin allows you to choose from over 17 courier partners, such as FedEx and Delhivery, making it easy to sync your WooCommerce account and simplify your eCommerce shipping.

Key features include automatic order import from your WooCommerce website, payment options like cash on delivery or prepaid, and a courier recommendation engine to suggest the best carrier for your needs. Additionally, you will benefit from insurance coverage on lost shipments and an automated NDR panel for quicker return processing.

Comparing to Alternatives

Shiprocket is a popular shipping plugin for WooCommerce that integrates multiple courier partners and offers live pincode checks. It stands out for its broad courier network and ease of integration but has some limitations compared to other shipping plugins.

Top alternatives

Strengths

Supports multiple courier partners allowing customer choice
Live pincode check feature for accurate shipping options
Timely pickup and delivery with good documentation
Easy integration with WooCommerce stores

Weaknesses

Shipping rates can be higher compared to alternatives
Disables other shipping methods like Free Shipping when enabled
Customer support and technical assistance reported as poor
Integration issues reported by some users

User Sentiment Analysis

User feedback on Shiprocket is mixed, with praise for its service and pricing but significant complaints about support and integration.

Positive highlights

"Great shipping app with live pincode check and multiple courier partners." - Adrian Taites
"Amazing service and pricing, very responsive account manager." - radheshsirohiya
"Timely pickup and delivery with good documentation." - Adrian Taites

Common complaints

Poor customer support and lack of technical assistance
Integration difficulties with WooCommerce
Disables other shipping methods when activated
Delayed or missed order pickups causing business losses

Weaknesses

Support team often unresponsive or scripted
Shipping calculator sometimes does not work properly
No callback from technical team despite promises

Who Should Use This?

Best for

Merchants looking for a plugin that integrates multiple courier services with live pincode checks and are willing to trade off some support issues for broad shipping options.

Not ideal for

Users who require reliable customer support, seamless integration without disabling other shipping methods, or those sensitive to higher shipping rates.

Pricing & Value

Free version includes

The free version offers basic integration with multiple courier partners and live pincode checking, suitable for small to medium stores.

Pro version

Typically includes advanced features such as discounted shipping rates, priority support, and enhanced tracking options.

Final Verdict

Shiprocket provides a comprehensive shipping solution with multiple courier options and useful features like live pincode checks, making it a strong choice for WooCommerce users needing flexible shipping.

However, the plugin suffers from poor customer support and integration issues that can disrupt other shipping methods, which may deter users who prioritize seamless operation and responsive assistance.