Amazing Support
Great plugin. The auto-backup-before-plugin-updates has saved me many times – makes for a quick rollback on a site if there’s an issue. Greatly appreciate the support team – they answer quickly and usually know immediately what my problem is and how to solve it, and if not, they dig in and find an answer. Great support, great plugin – we have about 100 sites using it and I wouldn’t be without it. Thank you!
Lack of cloud providers… like PCloud, OneDrive…
Terribly slow on backups and lack of cloud providers… like PCloud, OneDrive…
Lack of cloud providers… like PCloud, OneDrive…
Terribly slow on backups and lack of cloud providers… like PCloud, OneDrive…
Okay plugin. Atrocious support.
The plugin is mostly fine. I have used it for 6 years and have spent $1200 on it during that time. I only had to restore once in that time. The reason I give it two stars is primary support. In 2024 I reached out with a question. It took 4 days for an answer. In 2025 I reached out because a site stopped backing up. It took 2 weeks for a response. In 2026 I reached out with an issue of a database which had over 4GB of data in a WPTC table. This was on July 8. For another site running the exact same settings and retention, and was 1/4 the file size, the same table was 45 times smaller. There was clearly a problem. It took 5 days for the first response. The suggestion was delete the plugin and start fresh. I responded the same day with the information above about the size of this site compared to another. No response. I followed up again 11 days later. No response. I followed up again 15 days after that. No response. I followed up again a week later. Finally got a response 5 days after that requesting WP Admin access and FTP credentials. Okay. I provided those same day and responded to the email from them informing them I had submitted the requested credentials. After not hearing anything for 6 more days, I followed up again. The next day I received a message saying they didn't get the credentials and to please provide them via email?!!?! What self-respecting security minded individual would request FTP and WP Admin access credentials via EMAIL?!?!!?Needless to say, I'm moving on to another backup solution. Waiting for resolution to an issue from July 8 to August 25 (with still no resolution) for a service I paid $200/year for is completely unacceptable. The intervals between responses to messages and the number of times I had to follow up to get a response was unacceptable. I'd be highly suspect of reviews that are claiming that support is amazing. In 6 years of using the plugin, that has not been my experience. Or perhaps some people's bar for great support includes waiting days to weeks for responses.
Good concept, but after a year of unresolved issues, no real solution and no ref
I bought WP Time Capsule because of its promise of real-time and incremental backups. Unfortunately, in my experience, that core promise never worked properly. For about a year, I kept asking for help because the real-time backups never functioned as expected. The backups would only run during part of the day, then stop, and over time the situation became even worse. This was never truly resolved. What made the experience more frustrating is that support was extremely slow. In my case, replies often took several weeks, even for an active support ticket. I followed their instructions, ran tests for days, changed settings, and kept providing updates, but the issue remained open month after month. This was especially disappointing because my server resources were not low-end. I even had 48 MB/s I/O, which is above what many typical WordPress sites have, so this was not a case of trying to run the plugin on a very weak environment. Despite that, the core feature I paid for still did not work reliably. Eventually, after so much time without a real fix, I requested a refund because the plugin never delivered the functionality that led me to buy it in the first place. As of my experience, I still have not received that refund, and communication eventually became very poor. My personal recommendation to others would be this: do not start with the lifetime plan. Try the plugin on a monthly plan first and only consider a larger commitment if it truly works well on your site. I trusted the promise and purchased lifetime access, but in my case the main issue was never solved, and I honestly feel misled by that experience. I am not saying this will happen to everyone, but this was my experience: a backup solution that never fully worked as promised, extremely slow support, and a refund process that has not been resolved.
Lack of cloud providers… like PCloud, OneDrive…
Terribly slow on backups and lack of cloud providers… like PCloud, OneDrive…
Worked for me, active support helped.
I initially purchased a license with high expectations, believing it would integrate well with MainWP as advertised. While I did experience some early challenges with the plugin unexpectedly stopping, I appreciated the support I received after reaching out. Once connected with the support team, they were incredibly helpful, guiding me through each step to ensure my backups were functioning properly. Due to recent limitations on Dropbox API requests, we opted to switch to Amazon S3, which has been working successfully. So far, everything is running smoothly, and backups are performing as expected.
Good concept, but after a year of unresolved issues, no real solution and no ref
I bought WP Time Capsule because of its promise of real-time and incremental backups. Unfortunately, in my experience, that core promise never worked properly. For about a year, I kept asking for help because the real-time backups never functioned as expected. The backups would only run during part of the day, then stop, and over time the situation became even worse. This was never truly resolved. What made the experience more frustrating is that support was extremely slow. In my case, replies often took several weeks, even for an active support ticket. I followed their instructions, ran tests for days, changed settings, and kept providing updates, but the issue remained open month after month. This was especially disappointing because my server resources were not low-end. I even had 48 MB/s I/O, which is above what many typical WordPress sites have, so this was not a case of trying to run the plugin on a very weak environment. Despite that, the core feature I paid for still did not work reliably. Eventually, after so much time without a real fix, I requested a refund because the plugin never delivered the functionality that led me to buy it in the first place. As of my experience, I still have not received that refund, and communication eventually became very poor. My personal recommendation to others would be this: do not start with the lifetime plan. Try the plugin on a monthly plan first and only consider a larger commitment if it truly works well on your site. I trusted the promise and purchased lifetime access, but in my case the main issue was never solved, and I honestly feel misled by that experience. I am not saying this will happen to everyone, but this was my experience: a backup solution that never fully worked as promised, extremely slow support, and a refund process that has not been resolved.
Lack of cloud providers… like PCloud, OneDrive…
Terribly slow on backups and lack of cloud providers… like PCloud, OneDrive…
Lack of cloud providers… like PCloud, OneDrive…
Terribly slow on backups and lack of cloud providers… like PCloud, OneDrive…
