Support is getting better
I had contact with them in the past and it was horrible. Today I had a new problem and was afraid to log a new ticket, but to my surprise it was solved within a couple of hours. A big shoutout to Jathin from customer support!
License problem since 2025.
Good morning,I have been dealing with a license problem since 2025.It didn’t work. I couldn’t activate the plugin with the assigned license.I immediately contacted the support department about this and was told that they were working on it.After a while, I contacted them again, and then it was Cloudware’s fault.So, I was fobbed off a number of times with a nonsense story.After some more back-and-forth messages, I requested a refund for my purchase.This was promised after 2 attempts, and it also appeared on my account that a refund had been issued.However, I have not received the amount to this very day.In response to my support inquiry, I received the answer that it had been refunded. My question regarding which account number it was transferred to was not answered.After a more legal email, I was suddenly told that they do not issue refunds due to their refund policy.However, this is completely at odds with what they have done and the confirmation I received from support multiple times.Since the license has simply been revoked as well, I have now paid for plugins that I cannot use, as is the intended purpose of a license.I would have liked to see this resolved, but I have become very hopeless.My advice regarding this company is therefore: DO NOT do business with them; there are plenty of alternatives that act properly.Hopefully, they will take action, and if so, I will certainly report it.
Full of Bugs and bad code quality
This could be the best Event-Manager and Event-Calendar Plugin in the WordPress-Sphere.The Layout is good, it looks quite modern and has a lot of Features.I am using this Plugin for Years, but I wouldnt choose it again.Because of the Codebase and the Bugs.The Code of this Plugin is simply bad and nearly every Update fixes a new “Critical”-Error.I could live with this, but every Update brings more Bugs in.Its sad, but you simply cannot trust that the Plugin still works as intended after an update. Additionaly the Plugin do not use a lot of hooks or some well established Coding-Standards. So you have to edit the code by youerself – but it will be overwritten on every update.Sad 🙁
unrealspeedy
September 1, 2025
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1 reply
Bad support
Even on a new WordPress installation with everything disabled except the core extension, I still receive the following error: Fatal error: Uncaught Error: Call to undefined function display_event_ticket_option() Contacting support did not resolve the issue.
Serious issues and no resolution
This plugin did not work properly on our site and ended up crashing it. We also ran into repeated issues with the functionality itself. Parts of the product were not working as expected, and we were unable to get it running reliably. The support process was confusing. We received contradictory messages, our original ticket appeared to be replaced, and our latest message was not answered while we were warned that the ticket could be closed for inactivity. Based on our experience, this plugin was not reliable enough for use on a live business website.
Terrible development practices
This plugin is absolutely not recommended – the documentation isn’t great, and the development process even worse – the devs recently pushed an update that broke many many installations (critical error, sites completely down), because they changed a huge number of function names that user templates relied on – WITHOUT ANY MENTION IN THE CHANGELOG that this was a breaking change.
Great Support
I had great experience with the team and support.Keep Going Cheers
Support is getting better
I had contact with them in the past and it was horrible. Today I had a new problem and was afraid to log a new ticket, but to my surprise it was solved within a couple of hours. A big shoutout to Jathin from customer support!
Great support
The support team was responsive and helpful in clarifying our questions, guiding us through the plugin’s features with professionalism. The plugin itself is well-built, offering a smooth registration and ticketing process with QR code functionality that worked perfectly for our event needs.
Bad support
Even on a new WordPress installation with everything disabled except the core extension, I still receive the following error: Fatal error: Uncaught Error: Call to undefined function display_event_ticket_option() Contacting support did not resolve the issue.
Serious issues and no resolution
This plugin did not work properly on our site and ended up crashing it. We also ran into repeated issues with the functionality itself. Parts of the product were not working as expected, and we were unable to get it running reliably. The support process was confusing. We received contradictory messages, our original ticket appeared to be replaced, and our latest message was not answered while we were warned that the ticket could be closed for inactivity. Based on our experience, this plugin was not reliable enough for use on a live business website.
Terrible development practices
This plugin is absolutely not recommended – the documentation isn’t great, and the development process even worse – the devs recently pushed an update that broke many many installations (critical error, sites completely down), because they changed a huge number of function names that user templates relied on – WITHOUT ANY MENTION IN THE CHANGELOG that this was a breaking change.
