Expensive stack, unstable system, and support that cannot resolve core issues
I rarely leave negative reviews, but after spending more than $300 on WP Event Manager products and add-ons, I feel it is important to warn other developers and platform owners about my experience. I built an event platform using WP Event Manager, including several paid add-ons such as Sell Tickets, Emails, WPSeats and Calendar. From the beginning the system has been extremely unstable. Some of the most serious issues we encountered include the calendar view failing to load and getting stuck on loading or returning broken AJAX responses. Ticket prices randomly reset to £0 which makes events unusable. Seat selection and the WPSeats integration behave unpredictably and sometimes seats do not appear at all or produce errors. We also experienced fatal PHP errors coming from paid add-ons including undefined functions triggered during event publishing. On top of that, organizer users cannot reliably submit or publish events which defeats the purpose of running an event platform. We even had to patch the plugin code ourselves in order to keep the site running. For example we had to replace incorrect request sanitization with map_deep() to prevent 500 errors. This is something that should never be necessary when using paid plugins. Support has been slow and largely ineffective. Most responses repeat basic troubleshooting steps rather than addressing the underlying bugs. After several cycles of trying to fix things the same problems reappear or new ones surface. The most frustrating part is the refund policy. Despite the platform being unusable in production and the issues clearly originating from the plugins themselves, refunds were not offered. This leaves customers paying hundreds of dollars for a system that still requires significant debugging and patching. In summary the plugin ecosystem looks powerful on paper but in practice the stack is fragile and very sensitive to versions. Paid add-ons contain critical bugs and the support team does not provide engineering level fixes. The refund policy also leaves the customer carrying all the risk. If you are planning to build a serious ticketing or event platform be prepared for significant troubleshooting and developer work. I hope the team improves the stability of the core plugins and takes responsibility when paid components ship with critical issues.
Code Issues and No Support = Disaster
Worst customer service I have seen. Code is trash, multiple issues…all the time and their support is terrible. They hardly ever answer chat and if they do they create a “Support Ticket” and guess what, the they do not answer th support tickets. Probably due to the high volume of support tickets they get because of their bad code.
customk9
February 26, 2026
|
1 reply
Full of Bugs and bad code quality
This could be the best Event-Manager and Event-Calendar Plugin in the WordPress-Sphere.The Layout is good, it looks quite modern and has a lot of Features.I am using this Plugin for Years, but I wouldnt choose it again.Because of the Codebase and the Bugs.The Code of this Plugin is simply bad and nearly every Update fixes a new “Critical”-Error.I could live with this, but every Update brings more Bugs in.Its sad, but you simply cannot trust that the Plugin still works as intended after an update. Additionaly the Plugin do not use a lot of hooks or some well established Coding-Standards. So you have to edit the code by youerself – but it will be overwritten on every update.Sad 🙁
unrealspeedy
September 1, 2025
|
1 reply
Bad support
Even on a new WordPress installation with everything disabled except the core extension, I still receive the following error: Fatal error: Uncaught Error: Call to undefined function display_event_ticket_option() Contacting support did not resolve the issue.
Serious issues and no resolution
This plugin did not work properly on our site and ended up crashing it. We also ran into repeated issues with the functionality itself. Parts of the product were not working as expected, and we were unable to get it running reliably. The support process was confusing. We received contradictory messages, our original ticket appeared to be replaced, and our latest message was not answered while we were warned that the ticket could be closed for inactivity. Based on our experience, this plugin was not reliable enough for use on a live business website.
Terrible development practices
This plugin is absolutely not recommended – the documentation isn’t great, and the development process even worse – the devs recently pushed an update that broke many many installations (critical error, sites completely down), because they changed a huge number of function names that user templates relied on – WITHOUT ANY MENTION IN THE CHANGELOG that this was a breaking change.
Great Support
I had great experience with the team and support.Keep Going Cheers
Support is getting better
I had contact with them in the past and it was horrible. Today I had a new problem and was afraid to log a new ticket, but to my surprise it was solved within a couple of hours. A big shoutout to Jathin from customer support!
Great support
The support team was responsive and helpful in clarifying our questions, guiding us through the plugin’s features with professionalism. The plugin itself is well-built, offering a smooth registration and ticketing process with QR code functionality that worked perfectly for our event needs.
Bad support
Even on a new WordPress installation with everything disabled except the core extension, I still receive the following error: Fatal error: Uncaught Error: Call to undefined function display_event_ticket_option() Contacting support did not resolve the issue.
Serious issues and no resolution
This plugin did not work properly on our site and ended up crashing it. We also ran into repeated issues with the functionality itself. Parts of the product were not working as expected, and we were unable to get it running reliably. The support process was confusing. We received contradictory messages, our original ticket appeared to be replaced, and our latest message was not answered while we were warned that the ticket could be closed for inactivity. Based on our experience, this plugin was not reliable enough for use on a live business website.
Terrible development practices
This plugin is absolutely not recommended – the documentation isn’t great, and the development process even worse – the devs recently pushed an update that broke many many installations (critical error, sites completely down), because they changed a huge number of function names that user templates relied on – WITHOUT ANY MENTION IN THE CHANGELOG that this was a breaking change.
