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WP Customer Reviews

By Aaron Queen

Customer Management / Customer Segmentation

Reviewed by Abdul Hameid

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

WP Customer Reviews Review - In-Depth Analysis

WP Customer Reviews allows visitors to leave reviews for businesses or products. It supports microdata for better search visibility and includes features like moderation and customization.

Performance Overview

WPS Score

6.84/10

User Rating

4.3/5 (based on 527+ reviews)

Active Installations

20,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

6.15 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

WP Customer Reviews is a plugin that enables you to create a dedicated page on your site for customer testimonials. This functionality is essential for businesses looking to enhance their online reputation through user-generated reviews.

The plugin is compatible with WP Multisite and allows for multiple users to submit reviews. All submitted reviews are moderated, giving you control over what is displayed on your site. Reviews are formatted for visitors while also incorporating Schema.org microformats for search engines.

With multiple anti-spam measures in place, you can prevent automated submissions. The plugin is highly customizable, allowing you to define which fields to display and require. You can also use shortcodes to insert reviews and forms anywhere on your site.

It supports both business and product review types and shows aggregate ratings. The plugin is designed to be fast and lightweight, ensuring it does not slow down your site. Additionally, it validates as XHTML 1.1 and Microformats compliant, making it a reliable choice for your review needs.

Comparing to Alternatives

WP Customer Reviews offers a straightforward solution for collecting customer feedback but faces competition from plugins like Strong Testimonials, which provide more advanced features.

Top alternatives

Strong Testimonials ( WPS: 6.75)

Strengths

Simple and barebones design ensuring compatibility
Good overall user rating with majority positive feedback
Free to use with no paid version complexity
Regular updates addressing security vulnerabilities

Weaknesses

Lacks integration with identity verification services like Gravatar
Limited customization options such as font and star size
No official support channel noted
Security history includes multiple vulnerabilities, though fixed in recent versions

User Sentiment Analysis

With a strong majority of 5-star ratings and positive user comments, WP Customer Reviews is generally well-received, though some users express concerns about support and customization.

Positive highlights

'Very good plugin' - viktoraz
'Awesome plugin.' - drakeisbatman
'Very Good' with appreciation for simplicity - Makio9
'Good service' - viveklamba
'Great' - internationaltour

Common complaints

Lack of support for customization such as font and star size

Weaknesses

No built-in identity verification like Gravatar integration
Limited accessibility and customization options
Security vulnerabilities in past versions, though patched

Who Should Use This?

Best for

Users seeking a simple, free plugin to collect customer reviews without needing advanced features or paid upgrades.

Not ideal for

Those requiring extensive customization, identity verification integration, or guaranteed dedicated support may find this plugin lacking.

Pricing & Value

Free version includes

The free version includes core review collection features without limitations or ads.

Final Verdict

WP Customer Reviews is a solid choice for users wanting a straightforward, free review plugin with a strong positive user base and regular security updates. Its simplicity is a strength but also limits customization and advanced features.

Potential users should weigh the lack of support and customization against their needs, especially considering past security issues that have been addressed. Alternatives like Strong Testimonials may offer more features for those requiring them.