From Free to Pro > Be Very Careful!
2 days ago I upgraded from the free version of this plugin (which worked well) to access more complex shipping rules and settings. What was not disclosed in any of the documentation was that the installation of the Pro (which replaced the Free) would strip out all of my shipping rules that had been built. I had sales go through that had ZERO shipping charged as a result and had to quickly deactivate SKUs in Woo to rebuild the shipping rates. Still working on this 2 days on due to a range of factors outside of the Dev’s control (our part of Australia was hit with severe fires and storms which knocked out power and internet for 48+ hours – timing, huh?).Also, there are disconnects between the documentation on jem-products.com/knowledgebase/ (the official site as linked to in the welcome emails) and woo.com/document/flat-rate-shipping/ (the site linked to inside the plugin). This is pretty poor form imo.I reached out to JEM and expressed my disappointment and all I got was emails requesting Admin access to the site so they could take a look. Last time I did this for a plugin Dev my site was mysteriously compromised and went down a few weeks later. Not taking that path again. Be very careful with the migration from the free version of this plugin at this stage.
Erratic support
Support team which responds randomly and then no longer at all after 2 exchanges. I really don’t recommend. 2/10 for effort.
Does not work for item rates – Too limited
Pity this plugin doesn’t live up to it’s claims. Installed on staging website, the plugin allows only two different rates and always applies the higher rate. Which tells me the conditions aren’t being parsed. Don’t waste your time with this one.
Erratic support
Support team which responds randomly and then no longer at all after 2 exchanges. I really don’t recommend. 2/10 for effort.
Another Great plugin excellent service/support
Just wanted to give a huge shoutout to JEM Products for their amazing customer service! I accidentally purchased the wrong plugin and within the hour, they had processed a full refund for me, no questions asked. They were incredibly prompt, courteous, and made the entire process so easy. On top of that, their email support for the “Table Rate Shipping” plugin was fantastic! They provided clear and detailed explanations, leaving me very impressed. If you’re looking for reliable plugins and a company that truly prioritizes customer satisfaction, JEM Products is the way to go! Thank you.
Very good extension.
There is no problem only solution ! Thank you very much for your efficiency.
Another Great plugin excellent service/support
Just wanted to give a huge shoutout to JEM Products for their amazing customer service! I accidentally purchased the wrong plugin and within the hour, they had processed a full refund for me, no questions asked. They were incredibly prompt, courteous, and made the entire process so easy. On top of that, their email support for the “Table Rate Shipping” plugin was fantastic! They provided clear and detailed explanations, leaving me very impressed. If you’re looking for reliable plugins and a company that truly prioritizes customer satisfaction, JEM Products is the way to go! Thank you.
Very good extension.
There is no problem only solution ! Thank you very much for your efficiency.
From Free to Pro > Be Very Careful!
2 days ago I upgraded from the free version of this plugin (which worked well) to access more complex shipping rules and settings. What was not disclosed in any of the documentation was that the installation of the Pro (which replaced the Free) would strip out all of my shipping rules that had been built. I had sales go through that had ZERO shipping charged as a result and had to quickly deactivate SKUs in Woo to rebuild the shipping rates. Still working on this 2 days on due to a range of factors outside of the Dev’s control (our part of Australia was hit with severe fires and storms which knocked out power and internet for 48+ hours – timing, huh?).Also, there are disconnects between the documentation on jem-products.com/knowledgebase/ (the official site as linked to in the welcome emails) and woo.com/document/flat-rate-shipping/ (the site linked to inside the plugin). This is pretty poor form imo.I reached out to JEM and expressed my disappointment and all I got was emails requesting Admin access to the site so they could take a look. Last time I did this for a plugin Dev my site was mysteriously compromised and went down a few weeks later. Not taking that path again. Be very careful with the migration from the free version of this plugin at this stage.
Does not work for item rates – Too limited
Pity this plugin doesn’t live up to it’s claims. Installed on staging website, the plugin allows only two different rates and always applies the higher rate. Which tells me the conditions aren’t being parsed. Don’t waste your time with this one.
Erratic support
Support team which responds randomly and then no longer at all after 2 exchanges. I really don’t recommend. 2/10 for effort.
Another Great plugin excellent service/support
Just wanted to give a huge shoutout to JEM Products for their amazing customer service! I accidentally purchased the wrong plugin and within the hour, they had processed a full refund for me, no questions asked. They were incredibly prompt, courteous, and made the entire process so easy. On top of that, their email support for the “Table Rate Shipping” plugin was fantastic! They provided clear and detailed explanations, leaving me very impressed. If you’re looking for reliable plugins and a company that truly prioritizes customer satisfaction, JEM Products is the way to go! Thank you.
