Support tweaked it and it works great!
We had an issue where the feeds were not auto-updating correctly. The support team was fantastic and created an individual cron job for each of the feeds and it works great now. The feeds allow all of the customization we need and we’ve got 5 feeds that cover several marketplaces.
Problematic attribute handling
The output of all all of Google’s attributes in an xml file are cluttered as it is when using this plugin, as this plugin doesn’t remove empty attributes in products where the attributes are empty. But even if we ignore that and keep the empty tags, the real problem I found was specifically with the handling of the Google’s attribute product_detail. When submitting a feed to Google Shopping, I rely heavily on the Google attribute product_detail, as it allows to submit a great amount of custom attributes. Unfortunately, this plugin doesn’t output the product_detail attribute in a way that complies with Google instructions. The attribute product_detail includes 3 sub-attributes: section_name (optional), attribute_name (required), attribute_value (required). The input mechanism for product_details in this plugin is not very good and the output it provides is problematic. When using xml, if certain products don’t have values for certain attributes that use product_detail, instead of omitting the attribute altogether or, for the very least, omitting the attribute_name, the plugin outputs the actual attribute name while leaving it hanging without a value. For example (and I’ve replaced the html tags with parentheses): (g:product_detail) (g:attribute_name)Resolution(/g:attribute_name) (g:attribute_value/) (/g:product_detail) In the case of outputting the feed in a tsv format it’s even worse, as the product_detail column would just include the specific attribute name without any context to what it is or to what Google should do with that word, whether it’s a section_name, attribute_name or an attribute_value. And when the tsv file does have a product that has both an attribute_name and an attribute_value, but not a section_name (as it’s optional), it incorrectly outputs it like this: Resolution:4k Instead of the way Google instructs to output it in the tsv format, which is to start with a colon(:) to indicate there is no section_name. Like this: :Resolution:4k Other than that, if you don’t need to use the Google Shopping feed, the plugin does offer some extra options for feed customization.
It works good with really good customers support
I had some problems with my feed and the customers support helped my step by step. The service is really good!
It works good with really good customers support
I had some problems with my feed and the customers support helped my step by step. The service is really good!
Terrific, great support
We used it a few years back and loved it until it killed our FB account. I’m not sure of what happened, but it seems to have created too many duplicates. Today we tried again using their lifetime subscription, 30-day money-back guarantee. It crashed our site – incompatibility with our theme. Refund? Nope, as it’s our fault the plugin crashed the site… The 30-day refund guarantee is just a trick to make you feel confident.
Bad support
The plugin has a fatal error and cannot be activated on my webshop, I have been with them for 3 paid years, but I no longer consider them a reliable provider. I contacted support on October 23rd, I stopped my suscription after 2 months of reaching support (as today I haven’t got any reply to my last emailS), not getting solution to my problem or any reply at all from them, so finally I gave up, cancelled my suscription, didn’t get any refund (they did reply to email funnily) and that’s it, I don’t recommend the plugin.
It works good with really good customers support
I had some problems with my feed and the customers support helped my step by step. The service is really good!
Super plugin, thank you
Really useful, thank you.
Support tweaked it and it works great!
We had an issue where the feeds were not auto-updating correctly. The support team was fantastic and created an individual cron job for each of the feeds and it works great now. The feeds allow all of the customization we need and we’ve got 5 feeds that cover several marketplaces.
Terrific, great support
We used it a few years back and loved it until it killed our FB account. I’m not sure of what happened, but it seems to have created too many duplicates. Today we tried again using their lifetime subscription, 30-day money-back guarantee. It crashed our site – incompatibility with our theme. Refund? Nope, as it’s our fault the plugin crashed the site… The 30-day refund guarantee is just a trick to make you feel confident.
Bad support
The plugin has a fatal error and cannot be activated on my webshop, I have been with them for 3 paid years, but I no longer consider them a reliable provider. I contacted support on October 23rd, I stopped my suscription after 2 months of reaching support (as today I haven’t got any reply to my last emailS), not getting solution to my problem or any reply at all from them, so finally I gave up, cancelled my suscription, didn’t get any refund (they did reply to email funnily) and that’s it, I don’t recommend the plugin.
Problematic attribute handling
The output of all all of Google’s attributes in an xml file are cluttered as it is when using this plugin, as this plugin doesn’t remove empty attributes in products where the attributes are empty. But even if we ignore that and keep the empty tags, the real problem I found was specifically with the handling of the Google’s attribute product_detail. When submitting a feed to Google Shopping, I rely heavily on the Google attribute product_detail, as it allows to submit a great amount of custom attributes. Unfortunately, this plugin doesn’t output the product_detail attribute in a way that complies with Google instructions. The attribute product_detail includes 3 sub-attributes: section_name (optional), attribute_name (required), attribute_value (required). The input mechanism for product_details in this plugin is not very good and the output it provides is problematic. When using xml, if certain products don’t have values for certain attributes that use product_detail, instead of omitting the attribute altogether or, for the very least, omitting the attribute_name, the plugin outputs the actual attribute name while leaving it hanging without a value. For example (and I’ve replaced the html tags with parentheses): (g:product_detail) (g:attribute_name)Resolution(/g:attribute_name) (g:attribute_value/) (/g:product_detail) In the case of outputting the feed in a tsv format it’s even worse, as the product_detail column would just include the specific attribute name without any context to what it is or to what Google should do with that word, whether it’s a section_name, attribute_name or an attribute_value. And when the tsv file does have a product that has both an attribute_name and an attribute_value, but not a section_name (as it’s optional), it incorrectly outputs it like this: Resolution:4k Instead of the way Google instructs to output it in the tsv format, which is to start with a colon(:) to indicate there is no section_name. Like this: :Resolution:4k Other than that, if you don’t need to use the Google Shopping feed, the plugin does offer some extra options for feed customization.