No Support, plenty of errors
Unfortunately, I am forced to come on here to write a review. I bought the pro version in December 2025, and the product keys have never worked. I enter them and I get an error: Dangit. Unknown error: missing_item_id.Since December, I’ve emailed support, used their website chat, and even sent the developer a DM on X.com. No response whatsoever. Very frustrating and this plugin needs to be pulled from Wordpress. I can’t even get a refund.
Avoid
Unfortunately I need to join the chorus of people decrying this plugin. The support team appears to be AWOL. They’ve been incorrectly billing me twice for a theme, and promised to escalate my refund request months ago, but nothing has happened. I also contacted them about a PHP error in the plugin but have received no response. Hopefully the author is ok, as this plugin appears to have been abandoned.
Superb plugins with amazing support
Highly recommended, wow, the Vimeology plugin and themes are exceptional, made my site function and look professional, it was unbelievably easy to setup and use, and the output was better than I could have imagined. I only required support because the initial theme I chose didn’t quite fit my site design, so I contacted them about an exchange for another theme. They got back to me straight away and exchanged the theme without any issues whatsoever. I’ll certainly be using them again.
No Support, plenty of errors
Unfortunately, I am forced to come on here to write a review. I bought the pro version in December 2025, and the product keys have never worked. I enter them and I get an error: Dangit. Unknown error: missing_item_id.Since December, I’ve emailed support, used their website chat, and even sent the developer a DM on X.com. No response whatsoever. Very frustrating and this plugin needs to be pulled from Wordpress. I can’t even get a refund.
Avoid
Unfortunately I need to join the chorus of people decrying this plugin. The support team appears to be AWOL. They’ve been incorrectly billing me twice for a theme, and promised to escalate my refund request months ago, but nothing has happened. I also contacted them about a PHP error in the plugin but have received no response. Hopefully the author is ok, as this plugin appears to have been abandoned.
HORRIBLE COMPANY
Keep looking for other solutions for your video needs. This company will TAKE YOUR MONEY and not solve your problem when their plugin does not work. The will stop responding and are not helpful as they promised. Beware of the 30-day money back guarantee…they promise to fix your problem but they will ignore you in hopes that you give up and the 30 days trial phase expires and then you are stuck losing $99 to this fraudulent company. THEY ARE A FRAUD!
cielosheep16
December 4, 2024
|
2 replies
First class support
Whenever I had a question or needed help, the vimeography support was always there for me with quick solutions and workarounds. really appreciate your team greetings from austria
Superb plugins with amazing support
Highly recommended, wow, the Vimeology plugin and themes are exceptional, made my site function and look professional, it was unbelievably easy to setup and use, and the output was better than I could have imagined. I only required support because the initial theme I chose didn’t quite fit my site design, so I contacted them about an exchange for another theme. They got back to me straight away and exchanged the theme without any issues whatsoever. I’ll certainly be using them again.
No Support, plenty of errors
Unfortunately, I am forced to come on here to write a review. I bought the pro version in December 2025, and the product keys have never worked. I enter them and I get an error: Dangit. Unknown error: missing_item_id.Since December, I’ve emailed support, used their website chat, and even sent the developer a DM on X.com. No response whatsoever. Very frustrating and this plugin needs to be pulled from Wordpress. I can’t even get a refund.
No Support, plenty of errors
Unfortunately, I am forced to come on here to write a review. I bought the pro version in December 2025, and the product keys have never worked. I enter them and I get an error: Dangit. Unknown error: missing_item_id.Since December, I’ve emailed support, used their website chat, and even sent the developer a DM on X.com. No response whatsoever. Very frustrating and this plugin needs to be pulled from Wordpress. I can’t even get a refund.
Avoid
Unfortunately I need to join the chorus of people decrying this plugin. The support team appears to be AWOL. They’ve been incorrectly billing me twice for a theme, and promised to escalate my refund request months ago, but nothing has happened. I also contacted them about a PHP error in the plugin but have received no response. Hopefully the author is ok, as this plugin appears to have been abandoned.
HORRIBLE COMPANY
Keep looking for other solutions for your video needs. This company will TAKE YOUR MONEY and not solve your problem when their plugin does not work. The will stop responding and are not helpful as they promised. Beware of the 30-day money back guarantee…they promise to fix your problem but they will ignore you in hopes that you give up and the 30 days trial phase expires and then you are stuck losing $99 to this fraudulent company. THEY ARE A FRAUD!
cielosheep16
December 4, 2024
|
2 replies
