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Userback

By userback

Support & Help Desk / Help Desk & Ticketing Systems

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Userback Review - In-Depth Analysis

Userback is a visual feedback tool for collecting website feedback, reporting bugs, and team collaboration. It allows users to submit annotated screenshots and video recordings directly on your site.

Performance Overview

WPS Score

6.71/10

User Rating

3.6/5 (based on 9+ reviews)

Active Installations

2,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Userback is a powerful visual feedback tool that makes it easy to collect website feedback, report bugs, and collaborate with your team—all from your WordPress site. Whether you are a developer, designer, or product manager, Userback helps you gather clear, actionable insights to improve your website faster.

With Userback, users can submit annotated screenshots, video recordings, and comments directly on your site, helping you identify issues and improve the user experience without endless email threads or unclear feedback.

Your clients and team can easily submit feedback and bug reports directly on your WordPress site. The feedback widget captures a screenshot automatically, allowing users to annotate and highlight issues for clear communication.

All feedback can seamlessly be managed in Userback, or sent to your preferred project management tool, complete with technical details to help developers quickly understand and reproduce issues.

With our 2-way sync integrations, you can collaborate effortlessly, respond to feedback, update statuses, and keep clients informed without leaving your workflow.

Key features include visual feedback, bug reporting, customizable feedback widget, user surveys, session replay, team collaboration, and workflow automation.

Ready to improve your WordPress website with better feedback? Get started with a free Userback account at userback.io.

Comparing to Alternatives

Userback is a feedback plugin with several direct competitors offering similar website feedback and user interaction features.

Top alternatives

Strengths

Offers efficient communication tools for user feedback.
Integrates well with web design workflows.
Highly rated by users who value its premium features.
Provides a trial period to test the plugin.
Focuses on visual website feedback.

Weaknesses

No truly free version available, only a limited trial.
Has had security vulnerabilities in past versions.
Pricing model may be considered expensive by some users.
Limited transparency about the free trial and pricing in the WordPress repository.

User Sentiment Analysis

Userback has a mixed reception with a majority of positive ratings but a significant portion of users expressing dissatisfaction, particularly regarding pricing and free version availability.

Positive highlights

"Efficient communication on next level." - Samuel Bauer
"The Best For Web Designers." - tank
"Well made." - MarkJ

Common complaints

The plugin is misleading about being free; only a trial is available.
Users must register for a free trial that expires, with no permanent free version.
The plugin requires monthly payments after a 14-day trial period.

Weaknesses

Security vulnerabilities have been reported and fixed in recent updates.
Some users feel the pricing and trial model are not clearly communicated.
Lack of a free plan frustrates users expecting free access.

Who Should Use This?

Best for

Userback is best suited for web designers and teams who need advanced, premium feedback tools and are willing to pay for a high-quality, integrated solution.

Not ideal for

It is not ideal for users seeking a completely free plugin or those uncomfortable with a trial-to-paid pricing model, especially given past security concerns.

Pricing & Value

Free version includes

The plugin offers a limited free trial period but does not provide a permanent free version.

Final Verdict

Userback provides a robust and well-regarded feedback solution favored by professionals who value its premium features and integration capabilities. However, the lack of a true free version and the presence of past security vulnerabilities may deter some users.

While it stands out among alternatives for its communication efficiency, potential users should carefully consider the pricing model and trial limitations before committing. Those seeking free or open-source options might explore other plugins.

Other Notable Features

Here are a few other notable features of this free Userback plugin.

visual feedback

bug reporting

user surveys

Screenshots

FAQ

Userback is a visual feedback and bug reporting tool that helps you collect feedback from website visitors, software users, and internal teams. The Userback WordPress plugin makes it easy to add a feedback widget to your site, allowing users to report issues, share ideas, and provide comments with screenshots and annotations.