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/ Userback

Userback

Support & Help Desk / Help Desk & Ticketing Systems

Userback Review - In-Depth Analysis

Userback is a visual feedback tool for collecting website feedback, reporting bugs, and team collaboration. It allows users to submit annotated screenshots and video recordings directly on your site.

Performance Overview

WPS Score

6.66/10

User Rating

3.6/5 (based on 9+ reviews)

Active Installations

2,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Userback is a powerful visual feedback tool that makes it easy to collect website feedback, report bugs, and collaborate with your team—all from your WordPress site. Whether you are a developer, designer, or product manager, Userback helps you gather clear, actionable insights to improve your website faster.

With Userback, users can submit annotated screenshots, video recordings, and comments directly on your site, helping you identify issues and improve the user experience without endless email threads or unclear feedback.

Your clients and team can easily submit feedback and bug reports directly on your WordPress site. The feedback widget captures a screenshot automatically, allowing users to annotate and highlight issues for clear communication.

All feedback can seamlessly be managed in Userback, or sent to your preferred project management tool, complete with technical details to help developers quickly understand and reproduce issues.

With our 2-way sync integrations, you can collaborate effortlessly, respond to feedback, update statuses, and keep clients informed without leaving your workflow.

Key features include visual feedback, bug reporting, customizable feedback widget, user surveys, session replay, team collaboration, and workflow automation.

Ready to improve your WordPress website with better feedback? Get started with a free Userback account at userback.io.

Comparing to Alternatives

Userback offers a straightforward user feedback solution, standing alongside competitors like BugHerd and Marker.io. Each tool caters to slightly different needs in visual feedback and bug tracking.

Top alternatives

Strengths

Simple and intuitive user interface
Easy integration with WordPress sites
Effective for collecting visual feedback

Weaknesses

Limited advanced project management features
No dedicated pro version with enhanced capabilities
Fewer integrations compared to some competitors

User Sentiment Analysis

User feedback highlights the plugin's ease of use and straightforward setup, though some users note areas for improvement.

Positive highlights

"Very easy to set up and use" - User A
"Helps gather clear visual feedback quickly" - User B
"Good for small teams needing simple feedback tools" - User C

Common complaints

Lacks advanced customization options
Limited reporting and analytics
No premium version to unlock additional features

Weaknesses

Basic feature set may not suit complex projects
Integration options are somewhat limited

Who Should Use This?

Best for

Small to medium-sized teams looking for a simple and effective way to collect user feedback directly on their WordPress site.

Not ideal for

Large teams or projects requiring advanced bug tracking, extensive integrations, or detailed project management features.

Pricing & Value

Free version includes

The free version provides essential feedback collection tools suitable for basic needs without additional costs.

Final Verdict

Userback is a solid choice for teams seeking a straightforward feedback tool integrated with WordPress, especially when simplicity is a priority.

However, users requiring advanced features or extensive integrations might find it lacking compared to alternatives like BugHerd or Marker.io.

Other Notable Features

Here are a few other notable features of this free Userback plugin.

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visual feedback

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bug reporting

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user surveys

Screenshots

Contributors and developers

“Userback” is open source software. The following people have contributed to this plugin.

Free Version Docs

WPS

Exclamation-Image

6.66

Average

Ratings

3.6 out of 5 | 9

History-Image

Version

1.0.17

Last updated

7 months ago

Active installations

2,000+

WordPress version

6.9.5 or higher

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PHP version

7.4 or higher

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Languages

0

Category

Support & Help Desk

Help Desk & Ticketing Systems

Tags

Bug-tracking,Feedback,Surveys

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