ZERO support even if you pay … buy knowingly
I hate to say it like that, but after 4 times asking the support for the same question (both on their online system and on the email they provide) … zero response.So the benefits (it could worth 5 stars rating) – it does import, and easily. – it provides ALSO **nice** calendar functions, that could permit to avoid other heavy calendar plugin if you have basic needs as me – so a VERY **GOOD** SURPRISE. With or even without their free “Easy” calendar plugin that in fact just adds one shortcode of a search bar (it is nice despite you can not filter by category nor tags, which is a shame).But the bad surprise x2: – there is no filtering of all Eventbrite **potential crap** (it depends on the page imported, but you may have sales buttons, Eventbrite scripts, their CSS … all of this sometimes working or with broken links, or broken functions) … so my question (with zero response, despite paying) was if there was a hook so that I can modify the content with my PHP, before saving to my DB. And if no existing hook, where shall my PHP be … some may say this is basic stuff part of any import = clean the imported crap, but I was not blaming the existing code, just asking where shall I work … NO response … so DON’T WASTE YOUR MONEY. This plugin and its good ergonomics and good ideas deserve better.
fff654
December 10, 2025
|
2 replies
Terrible Customer Service and Unfair Refund Policy
I rarely leave negative reviews, but my experience with this plugin company has been disappointing. The product did not perform as advertised for my needs, and when I reached out for a refund well within a reasonable timeframe, they flatly refused. It’s one thing to have a strict policy; it’s another to ignore legitimate customer concerns and offer no flexibility or goodwill. Their lack of support and unwillingness to stand behind their product says a lot about how they value their customers. I would strongly recommend looking elsewhere for a plugin solution — one with both reliable functionality and a company that actually supports its users.
Great to Work With!
Xylus was great to work with and extremely responsive to my requests, which were many. Very pleased to have gone this route with our Eventbrite integration. Thank you!
Brilliant Plugin and Customer support
Very easy to setup and customer service is brilliant. Had multiple functionality questions and each were answered in rapid time. Even at the weekend too.
Great to Work With!
Xylus was great to work with and extremely responsive to my requests, which were many. Very pleased to have gone this route with our Eventbrite integration. Thank you!
Excellent Customer Support
I received a helpful response to my query within minutes. This plugin not only works brilliantly, but is extremely well supported. Would recommend.
Brilliant Plugin and Customer support
Very easy to setup and customer service is brilliant. Had multiple functionality questions and each were answered in rapid time. Even at the weekend too.
Great to Work With!
Xylus was great to work with and extremely responsive to my requests, which were many. Very pleased to have gone this route with our Eventbrite integration. Thank you!
Excellent Customer Support
I received a helpful response to my query within minutes. This plugin not only works brilliantly, but is extremely well supported. Would recommend.
Terrible Customer Service and Unfair Refund Policy
I rarely leave negative reviews, but my experience with this plugin company has been disappointing. The product did not perform as advertised for my needs, and when I reached out for a refund well within a reasonable timeframe, they flatly refused. It’s one thing to have a strict policy; it’s another to ignore legitimate customer concerns and offer no flexibility or goodwill. Their lack of support and unwillingness to stand behind their product says a lot about how they value their customers. I would strongly recommend looking elsewhere for a plugin solution — one with both reliable functionality and a company that actually supports its users.
ZERO support even if you pay … buy knowingly
I hate to say it like that, but after 4 times asking the support for the same question (both on their online system and on the email they provide) … zero response.So the benefits (it could worth 5 stars rating) – it does import, and easily. – it provides ALSO **nice** calendar functions, that could permit to avoid other heavy calendar plugin if you have basic needs as me – so a VERY **GOOD** SURPRISE. With or even without their free “Easy” calendar plugin that in fact just adds one shortcode of a search bar (it is nice despite you can not filter by category nor tags, which is a shame).But the bad surprise x2: – there is no filtering of all Eventbrite **potential crap** (it depends on the page imported, but you may have sales buttons, Eventbrite scripts, their CSS … all of this sometimes working or with broken links, or broken functions) … so my question (with zero response, despite paying) was if there was a hook so that I can modify the content with my PHP, before saving to my DB. And if no existing hook, where shall my PHP be … some may say this is basic stuff part of any import = clean the imported crap, but I was not blaming the existing code, just asking where shall I work … NO response … so DON’T WASTE YOUR MONEY. This plugin and its good ergonomics and good ideas deserve better.
fff654
December 10, 2025
|
2 replies
Brilliant Plugin and Customer support
Very easy to setup and customer service is brilliant. Had multiple functionality questions and each were answered in rapid time. Even at the weekend too.
