/ Plugin Category

/ Communication & Messaging

/ Notification Management

/ Cliengo – Chatbot

Cliengo – Chatbot

By cliengo

Communication & Messaging / Notification Management

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Cliengo – Chatbot Review - In-Depth Analysis

Cliengo is a chatbot that automates customer interactions and provides 24/7 responses, helping businesses capture leads effectively.

Performance Overview

WPS Score

6.89/10

User Rating

4/5 (based on 3+ reviews)

Active Installations

1,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

5 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

Cliengo helps you scale your business by automating customer contact points and providing 24/7 responses. Through proactive conversations, Cliengo's chatbot and WhatsApp assist your company's commercial team by capturing the contact information of each website visitor: name, telephone number, email, and query.

In this way, you can respond immediately to all the potential clients who visit your website, automating the conversation or intervening with the best leads. Cliengo helps you to reach better sales opportunities and offers visitors a great experience in their first contact.

Also, it allows you to obtain a qualified lead for subsequent follow-up commercial actions. Cliengo adapts to your company's processes and integrates with 80% of the CRMs on the market, in order to help you have all the information of your leads centralized in one place.

Cliengo is connected with more than 1,300 applications, such as Google Ads and Facebook Ads, Google Analytics, and many email marketing automation platforms. Do you want to learn how to integrate WordPress with Cliengo? Read this article.

Comparing to Alternatives

Cliengo – Chatbot is one of several chatbot plugins available for WordPress, offering lead generation capabilities. It competes with a variety of alternatives that provide live chat and AI chatbot features.

Top alternatives

Strengths

Easy to install and use, suitable for lead generation
Effective for marketing agencies to generate leads
Provides a straightforward chatbot solution without complex setup
No paid version, making it accessible for free use

Weaknesses

Known medium-level security vulnerabilities in past versions
Can significantly slow down website loading times
Limited updates addressing performance concerns
No premium features or advanced customization options

User Sentiment Analysis

With a small number of ratings, the plugin holds an overall positive rating of 4 out of 5 stars, though a third of the ratings are lower, reflecting some user concerns.

Positive highlights

'Muy fácil de instalar y de usar. De verdad consigue leads' – lrpolo
'Somos una agencia de Marketing Digital y usamos Cliengo para generar leads con campañas. Es una herramienta excelente y 100% recomendable.' – fdelbene

Common complaints

The plugin significantly slows down page load times, adding 3-4 seconds to loading speed

Weaknesses

Performance impact on website speed
Security vulnerabilities reported in past versions
Lack of responsiveness to performance-related user feedback

Who Should Use This?

Best for

Users and small businesses seeking a simple, free chatbot solution primarily for lead generation without needing advanced features or premium support.

Not ideal for

Websites where page load speed is critical or users requiring robust security and frequent updates should consider alternatives due to known vulnerabilities and performance issues.

Pricing & Value

Free version includes

The free version offers basic chatbot functionality focused on lead generation without any cost.

Final Verdict

Cliengo – Chatbot provides an easy-to-use and effective lead generation chatbot solution with a free offering that appeals to marketing agencies and small businesses. However, it suffers from performance drawbacks that can slow down website loading times and has a history of medium-level security vulnerabilities that users should consider.

While it competes with many alternatives offering more features and better performance, Cliengo remains a viable option for those prioritizing simplicity and cost. Users with higher security or speed demands should explore other plugins.