Database-related enquiries – excellent responses provided
Prompt, courteous and highly effective support provided by Frank. The icing on the cake would have been the availability of more comprehensive documentation. However, at this juncture, reference was made to professional agencies and developers. This appears to be a matter of corporate policy rather than a limitation of the support team. Please continue with your excellent work.
smiley58
September 24, 2025
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1 reply
Plugin no longer properly syncs to Woocomerce
The plugin worked beautifully for a while but after their latest update it no longer synchronises properly with woocomerce. Once orders are paid and labels created, it does not communicate with woocomerce and does not mark orders as complete on the website. I have contacted support multiple times, and I always get the same generic answer, such as reset API keys, install and uninstall the plugin, which I have done it many times and yet problem still persists.Very disappointed at the support level received and looking at canceling my shipstation account all together for 4 stores, as soon as I find an alternative solution. In the end is causing me more headaches, than providing a solution.
Trash
Total trash company. I contacted them multiple times to try to fix the issue with my orders not syncing to ship station they say they will contact me via email and have not sent one email to me. I opened a ticket to try to get this resolved and nothing is being done for the past week. This keeps happening multiple times the past 5 months and im so sick of this.
slimfitholsters
January 3, 2025
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3 replies
Plugin no longer properly syncs to Woocomerce
The plugin worked beautifully for a while but after their latest update it no longer synchronises properly with woocomerce. Once orders are paid and labels created, it does not communicate with woocomerce and does not mark orders as complete on the website. I have contacted support multiple times, and I always get the same generic answer, such as reset API keys, install and uninstall the plugin, which I have done it many times and yet problem still persists.Very disappointed at the support level received and looking at canceling my shipstation account all together for 4 stores, as soon as I find an alternative solution. In the end is causing me more headaches, than providing a solution.
Great support from Shameem
I’m grateful to Shameem for carefully looking into an issue and giving a thorough response.
Database-related enquiries – excellent responses provided
Prompt, courteous and highly effective support provided by Frank. The icing on the cake would have been the availability of more comprehensive documentation. However, at this juncture, reference was made to professional agencies and developers. This appears to be a matter of corporate policy rather than a limitation of the support team. Please continue with your excellent work.
smiley58
September 24, 2025
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1 reply
Great support from Shameem
I’m grateful to Shameem for carefully looking into an issue and giving a thorough response.
Database-related enquiries – excellent responses provided
Prompt, courteous and highly effective support provided by Frank. The icing on the cake would have been the availability of more comprehensive documentation. However, at this juncture, reference was made to professional agencies and developers. This appears to be a matter of corporate policy rather than a limitation of the support team. Please continue with your excellent work.
smiley58
September 24, 2025
|
1 reply
Database-related enquiries – excellent responses provided
Prompt, courteous and highly effective support provided by Frank. The icing on the cake would have been the availability of more comprehensive documentation. However, at this juncture, reference was made to professional agencies and developers. This appears to be a matter of corporate policy rather than a limitation of the support team. Please continue with your excellent work.
smiley58
September 24, 2025
|
1 reply
Plugin no longer properly syncs to Woocomerce
The plugin worked beautifully for a while but after their latest update it no longer synchronises properly with woocomerce. Once orders are paid and labels created, it does not communicate with woocomerce and does not mark orders as complete on the website. I have contacted support multiple times, and I always get the same generic answer, such as reset API keys, install and uninstall the plugin, which I have done it many times and yet problem still persists.Very disappointed at the support level received and looking at canceling my shipstation account all together for 4 stores, as soon as I find an alternative solution. In the end is causing me more headaches, than providing a solution.
ShipStation Free Plan is a Clickbait to get subscribers!
How good can it be a service that relays on deceiving tactics to enroll customers and get their data and info!! I decided to give ShipStation a shot because they offer a Free Plan for small business with only a few orders a month but it was only a clickbait. After subscribing, they automatically added me to a paid plan without option to downgrade. One hour wasted subscribing, setting up account, and contacting customer support only to learn they don’t offer the free plan included on their website.
Still no live rates
After waiting years (yes years) for a promised live rates integration with Woocommerce, we still have nothing. Forcing you to go to unreliable third-party plugins. Finally gave up on waiting and switched over to Easyship.
Chadwickhugh
November 20, 2023
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1 reply
