Our Honest Experience with Polylang — and Why We Feel Deeply Disappointed
We feel extremely alienated by the company’s business practices. We used the free Polylang plugin and manually translated numerous pages, investing a great deal of time and effort. Later, we wanted to automatically translate additional pages, translate the menu, duplicate pages, manage SEO — simply the features that the Pro version was supposed to provide. So we purchased the Pro plugin. After installation, however, we discovered that the Pro features are not compatible with the Breakdance Builder editor we use. There is no mention anywhere on the company’s website that Polylang does not work with third-party editors like Breakdance. As a result, the Pro plugin is completely useless for us, and we requested a refund and cancellation. The Pro plugin has since been uninstalled. We were told that a refund would only be possible if we also stopped using the free standard version. Even after several rounds of back-and-forth communication, Polylang insists on this condition — citing flimsy arguments such as being a small company and suggesting that if we don’t like Polylang, we should delete it entirely. There is a total lack of understanding that the incompatibility with Breakdance is not our fault as customers. Instead, they seem offended and are essentially trying to force us to pay for the Pro version just to be allowed to keep using the free one. We have never experienced anything like this before. We will continue to use the free version, as we have already translated a lot of content with it. The Pro version has been paid for but deleted, as it is unusable with Breakdance. We hope our payment helps them get through the next month — or whatever else it may be. :-(PS: We could have simply uninstalled the free plugin, requested the refund, and then reinstalled it afterward. But unlike them, we’re an honest company — even though we’re also small and have a limited budget.
Best Multilingual Plugin for WordPress – Simple and Powerful
I have been using Polylang on my educational website for managing content in both English and Hindi. This plugin has made multilingual content management incredibly easy and efficient. What I love about Polylang: Very easy to set up and configure The language switcher works perfectly Seamless integration with WordPress editor Posts and pages can be easily translated and linked Lightweight and does not slow down the website Regular updates and excellent compatibility The free version offers great functionality, and the interface is user-friendly even for beginners. Managing translations for posts, pages, categories, and menus is straightforward. Highly recommended for anyone looking to create a multilingual WordPress website. Thank you to the Polylang team for this excellent plugin!
Good plugin
the Best for me
Super plugin
Super plugin
Great plugin
It works like a charm with elementor!
Complex and unreliable in practice, poor support experience
I raised serious concerns and a refund request only two days after purchasing Polylang Pro. Despite this early feedback and the fact that the plugin was tested exclusively in a staging environment, the refund was refused and the discussion was immediately pushed toward internal terms and conditions. This set the tone for the entire experience. Polylang Pro is marketed as a professional multilingual solution with DeepL integration. Based on the product presentation, it creates the expectation of a relatively smooth, integrated, and efficient workflow for automatic translations. In practice, however, the setup is far more complex and fragmented than implied. The translation workflow requires multiple additional steps, external configurations, and ongoing third-party costs that are not made sufficiently clear before purchase. Under more serious load, especially when translating larger amounts of text or content containing more complex structures or code, the DeepL connection frequently fails. Translation processes interrupt, errors appear, and the workflow breaks down entirely. This makes the promised automation unreliable in real-world scenarios where volume and consistency actually matter. The gap between the marketing message and real-world usability is significant. What is presented as a professional, streamlined solution feels instead like a technically heavy system that demands substantial time investment just to reach a basic, workable state. Even more disappointing than the product itself was the support experience. When I raised legitimate concerns shortly after purchase, the responses were dismissive and heavily policy-driven. Instead of engaging with the substance of the issues, the communication relied on hiding behind general terms and conditions, avoiding any real responsibility for the mismatch between expectations and reality. The overall tone and behavior from support were off-putting and frustrating. For a plugin positioned toward professional users, this lack of transparency, flexibility, and accountability is unacceptable. This experience left me with the clear impression that once payment is made, customer feedback about real-world usability, stability, and reliability is not taken seriously. This is not about the price. The amount itself is irrelevant. What matters is trust, honest presentation, and professional handling of early customer concerns. Based on the refusal to issue a refund shortly after purchase, the instability of the DeepL integration under load, the misleading expectations created by the product presentation, and the disappointing support interaction, I will not use Polylang Pro again and I do not recommend it to anyone.
Super plugin
Super plugin
Great plugin
It works like a charm with elementor!
Easy to use
Easy to use and beautiful plugin.
Complex and unreliable in practice, poor support experience
I raised serious concerns and a refund request only two days after purchasing Polylang Pro. Despite this early feedback and the fact that the plugin was tested exclusively in a staging environment, the refund was refused and the discussion was immediately pushed toward internal terms and conditions. This set the tone for the entire experience. Polylang Pro is marketed as a professional multilingual solution with DeepL integration. Based on the product presentation, it creates the expectation of a relatively smooth, integrated, and efficient workflow for automatic translations. In practice, however, the setup is far more complex and fragmented than implied. The translation workflow requires multiple additional steps, external configurations, and ongoing third-party costs that are not made sufficiently clear before purchase. Under more serious load, especially when translating larger amounts of text or content containing more complex structures or code, the DeepL connection frequently fails. Translation processes interrupt, errors appear, and the workflow breaks down entirely. This makes the promised automation unreliable in real-world scenarios where volume and consistency actually matter. The gap between the marketing message and real-world usability is significant. What is presented as a professional, streamlined solution feels instead like a technically heavy system that demands substantial time investment just to reach a basic, workable state. Even more disappointing than the product itself was the support experience. When I raised legitimate concerns shortly after purchase, the responses were dismissive and heavily policy-driven. Instead of engaging with the substance of the issues, the communication relied on hiding behind general terms and conditions, avoiding any real responsibility for the mismatch between expectations and reality. The overall tone and behavior from support were off-putting and frustrating. For a plugin positioned toward professional users, this lack of transparency, flexibility, and accountability is unacceptable. This experience left me with the clear impression that once payment is made, customer feedback about real-world usability, stability, and reliability is not taken seriously. This is not about the price. The amount itself is irrelevant. What matters is trust, honest presentation, and professional handling of early customer concerns. Based on the refusal to issue a refund shortly after purchase, the instability of the DeepL integration under load, the misleading expectations created by the product presentation, and the disappointing support interaction, I will not use Polylang Pro again and I do not recommend it to anyone.
Outdated, they just want you to buy the premium version
Polylang is outdated for some of the latest standard Wordpress themes. The support also doesn’t answer/help with anything. So it’s not working for me at all.
not recommanded
J’ai eu une très mauvaise expérience avec ce plugin. Il ne fonctionne pas du tout sur mon site, et malgré mes demandes, ils refusent de procéder au remboursement, alors que le droit de rétractation de 14 jours est garanti en Europe. Je ne recommande absolument pas ce plugin : le service est incompétent et le comportement de l’équipe est, selon mon expérience, clairement malhonnête.
