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Libro de Reclamaciones y Quejas

By Renzo Tejada

Support & Help Desk / Help Desk & Ticketing Systems

Reviewed by Omar Dabbas

Trusted WordPress expert with 20+ years of experience evaluating plugins for the WP ecosystem.

Libro de Reclamaciones y Quejas Review - In-Depth Analysis

A complaint book plugin for Peru that meets Indecopi's requirements. It allows users to submit complaints and notifies both the user and the administrator.

Performance Overview

WPS Score

6.82/10

User Rating

3.8/5 (based on 10+ reviews)

Active Installations

3,000+

Update Frequency

Below Average It is calculated using the weighted average of same category plugins.

Security Score

6.1 / 10 (Medium Risk) It is calculated using the weighted average of all versions.

What It Does

This plugin provides a valid complaint book for Peru, including mandatory fields required by Indecopi. Users can submit their complaints, which will be emailed to both the customer and the site administrator.

The administrator cannot delete or edit the complaints submitted by users, ensuring integrity. Each complaint is assigned a unique correlative ID, making it difficult to modify or delete.

All complaints can be viewed clearly in the WordPress dashboard. Please note that this plugin is a basic solution for handling complaints online, notifying users and administrators of new claims.

For more features, consider the premium version of the plugin, which allows administrators to respond to complaints directly from the dashboard, attach evidence, and customize notification emails.

Comparing to Alternatives

Libro de Reclamaciones y Quejas offers a specific solution for complaint management but faces competition from several feedback and survey plugins.

Top alternatives

Strengths

Specialized for complaint and claim management
Simple installation process
Positive feedback on initial functionality
Integration with WooCommerce noted by some users

Weaknesses

Known security vulnerabilities with limited fixes
Reported critical errors and form submission failures
Incompatibility issues with other plugins
Lack of consistent updates to address bugs

User Sentiment Analysis

User reviews show a polarized experience with a majority positive rating but a significant minority reporting critical issues.

Positive highlights

'Excelente me gusto' - Alexis Tejada Chung
'Lo mejor qe utilice' - Alexis Tejada Chung
'Cuando lo instale en mayo funcionaba correctamente' - justahome
'Me muestra un erro de incompatibilidad con woocomerce y me pide desactivar el plugin' - gutajar

Common complaints

Plugin causes critical errors on the website
Form submissions fail with HTTP 404 errors
Plugin does not function and provides no error feedback

Weaknesses

Security vulnerabilities including SQL injection and stored XSS
Unreliable form submission process
Compatibility issues with WooCommerce and possibly other plugins

Who Should Use This?

Best for

Users seeking a dedicated complaint and claims management plugin who can manage potential technical issues and prioritize specialized features.

Not ideal for

Users requiring a highly stable, secure plugin with guaranteed compatibility and prompt support, especially those unfamiliar with troubleshooting or security risks.

Pricing & Value

Free version includes

The free version provides basic complaint form functionality suitable for initial use and testing.

Pro version

Offers enhanced features and support, although specific premium functionalities are not clearly detailed.

Final Verdict

Libro de Reclamaciones y Quejas serves a niche need with some positive user feedback on its core functionality. However, significant concerns about security vulnerabilities and reliability issues limit its appeal.

Potential users should weigh the benefits of its specialized features against the risks of unresolved bugs and security flaws, considering alternative plugins if stability and security are priorities.