Free version states it does Basic Membership Emails – does nothing of the sort
A client sought that feature the most from the Free version, seen available here in the comparison chart:Basic Membership Emails (last feature both Free and Pro supposedly offer)(Paid membership activation, free membership activation, canceled membership email, expired membership email, renewal reminder email, new user notification email.) Client is terribly disappointed now that their memberships are starting to reach the one year mark and zero “expired” alerts have been issued to their members, as their memberships expire with zero options for “renewal” at their disposal. All because RC falsely claims that the Free version provides all of those reminders. Seems like the classic bait-and-switch? Final take: would have gone with another plugin for the client if it had been clear that RC (Free) does not provide Basic Membership Emails in the first place. A request for clarity on the matter in the support forum has gone dark 10 days later, and a hail-mary request for assistance from the RC website (Pro) support form has also received zero responses. Apparently neither Free nor Pro wishes to make this right. Time to seek a proper solution for the client… feels awful charging them for my time, as I “got them into this” mess in the first place.
3cstudio
February 2, 2026
|
2 replies
ERROR in the november 2024 update
after updating wordpress leaves error message when you want to see users and plugin checked after deactivating it from cpanel everything is fine install a previous version and worked as usual.
Quick support and great plugin
I reached out to Restrict Content Pro who replied within 12 hours with the fix. I have had the opposite experience to another reviewer (Taco Fleur) despite having the exact same issue. The initial signup payment was successful and the subscriber could access the site until renewal which they would be charged but lost access. This was due to a webhook not being added during the setup process of Restrict Content Pro and Stripe. It was in the setup instructions but I did not see it during initial development. Adding this webhook was very straightforward after using the detailed instructions supplied.These can also be found in the Knowledgebase > Payment Gateways > Stripe The only takeaway from this is there could be more of a highlight on this webhook being necessary to trigger the renewal in the setup instructions in Knowledgebase > Payment Settings, which is almost a footnote at the end of the text. I have this plugin installed on three websites and as far as my experience has been, its great!
Avoid Liquid Web/Nexcess
Avoid this plugin and their authors. They will happily take your money and then misrepresent what features are included in the product you paid for. When I contacted support regarding a missing MailerLite add-on, representative Daniel Darnell explicitly told me that “Mailerlite was never a Restrict Content Pro add-on that we sold or distributed.” This is demonstrably false. In the core plugin code (version 3.5.59, core/includes/misc-functions.php), the rcp_get_addons_list() function explicitly registers ‘rcp-mailerlite’ on line 1739, right alongside MailChimp and ConvertKit. The moment I responded with this exact technical proof, Daniel Darnell completely stopped replying to my emails. Rather than correcting his error, providing the add-on, or apologizing for the misinformation, he chose to ghost a paying customer. Whether this is gross incompetence or a deliberate attempt to withhold features, it is highly unprofessional. Do not trust this company.
Free version states it does Basic Membership Emails – does nothing of the sort
A client sought that feature the most from the Free version, seen available here in the comparison chart:Basic Membership Emails (last feature both Free and Pro supposedly offer)(Paid membership activation, free membership activation, canceled membership email, expired membership email, renewal reminder email, new user notification email.) Client is terribly disappointed now that their memberships are starting to reach the one year mark and zero “expired” alerts have been issued to their members, as their memberships expire with zero options for “renewal” at their disposal. All because RC falsely claims that the Free version provides all of those reminders. Seems like the classic bait-and-switch? Final take: would have gone with another plugin for the client if it had been clear that RC (Free) does not provide Basic Membership Emails in the first place. A request for clarity on the matter in the support forum has gone dark 10 days later, and a hail-mary request for assistance from the RC website (Pro) support form has also received zero responses. Apparently neither Free nor Pro wishes to make this right. Time to seek a proper solution for the client… feels awful charging them for my time, as I “got them into this” mess in the first place.
3cstudio
February 2, 2026
|
2 replies
Free version states it does Basic Membership Emails – does nothing of the sort
A client sought that feature the most from the Free version, seen available here in the comparison chart:Basic Membership Emails (last feature both Free and Pro supposedly offer)(Paid membership activation, free membership activation, canceled membership email, expired membership email, renewal reminder email, new user notification email.) Client is terribly disappointed now that their memberships are starting to reach the one year mark and zero “expired” alerts have been issued to their members, as their memberships expire with zero options for “renewal” at their disposal. All because RC falsely claims that the Free version provides all of those reminders. Seems like the classic bait-and-switch? Final take: would have gone with another plugin for the client if it had been clear that RC (Free) does not provide Basic Membership Emails in the first place. A request for clarity on the matter in the support forum has gone dark 10 days later, and a hail-mary request for assistance from the RC website (Pro) support form has also received zero responses. Apparently neither Free nor Pro wishes to make this right. Time to seek a proper solution for the client… feels awful charging them for my time, as I “got them into this” mess in the first place.
3cstudio
February 2, 2026
|
2 replies
ERROR in the november 2024 update
after updating wordpress leaves error message when you want to see users and plugin checked after deactivating it from cpanel everything is fine install a previous version and worked as usual.
Quick support and great plugin
I reached out to Restrict Content Pro who replied within 12 hours with the fix. I have had the opposite experience to another reviewer (Taco Fleur) despite having the exact same issue. The initial signup payment was successful and the subscriber could access the site until renewal which they would be charged but lost access. This was due to a webhook not being added during the setup process of Restrict Content Pro and Stripe. It was in the setup instructions but I did not see it during initial development. Adding this webhook was very straightforward after using the detailed instructions supplied.These can also be found in the Knowledgebase > Payment Gateways > Stripe The only takeaway from this is there could be more of a highlight on this webhook being necessary to trigger the renewal in the setup instructions in Knowledgebase > Payment Settings, which is almost a footnote at the end of the text. I have this plugin installed on three websites and as far as my experience has been, its great!
Avoid Liquid Web/Nexcess
Avoid this plugin and their authors. They will happily take your money and then misrepresent what features are included in the product you paid for. When I contacted support regarding a missing MailerLite add-on, representative Daniel Darnell explicitly told me that “Mailerlite was never a Restrict Content Pro add-on that we sold or distributed.” This is demonstrably false. In the core plugin code (version 3.5.59, core/includes/misc-functions.php), the rcp_get_addons_list() function explicitly registers ‘rcp-mailerlite’ on line 1739, right alongside MailChimp and ConvertKit. The moment I responded with this exact technical proof, Daniel Darnell completely stopped replying to my emails. Rather than correcting his error, providing the add-on, or apologizing for the misinformation, he chose to ghost a paying customer. Whether this is gross incompetence or a deliberate attempt to withhold features, it is highly unprofessional. Do not trust this company.
Avoid Liquid Web/Nexcess
Avoid this plugin and their authors. They will happily take your money and then misrepresent what features are included in the product you paid for. When I contacted support regarding a missing MailerLite add-on, representative Daniel Darnell explicitly told me that “Mailerlite was never a Restrict Content Pro add-on that we sold or distributed.” This is demonstrably false. In the core plugin code (version 3.5.59, core/includes/misc-functions.php), the rcp_get_addons_list() function explicitly registers ‘rcp-mailerlite’ on line 1739, right alongside MailChimp and ConvertKit. The moment I responded with this exact technical proof, Daniel Darnell completely stopped replying to my emails. Rather than correcting his error, providing the add-on, or apologizing for the misinformation, he chose to ghost a paying customer. Whether this is gross incompetence or a deliberate attempt to withhold features, it is highly unprofessional. Do not trust this company.
Free version states it does Basic Membership Emails – does nothing of the sort
A client sought that feature the most from the Free version, seen available here in the comparison chart:Basic Membership Emails (last feature both Free and Pro supposedly offer)(Paid membership activation, free membership activation, canceled membership email, expired membership email, renewal reminder email, new user notification email.) Client is terribly disappointed now that their memberships are starting to reach the one year mark and zero “expired” alerts have been issued to their members, as their memberships expire with zero options for “renewal” at their disposal. All because RC falsely claims that the Free version provides all of those reminders. Seems like the classic bait-and-switch? Final take: would have gone with another plugin for the client if it had been clear that RC (Free) does not provide Basic Membership Emails in the first place. A request for clarity on the matter in the support forum has gone dark 10 days later, and a hail-mary request for assistance from the RC website (Pro) support form has also received zero responses. Apparently neither Free nor Pro wishes to make this right. Time to seek a proper solution for the client… feels awful charging them for my time, as I “got them into this” mess in the first place.
3cstudio
February 2, 2026
|
2 replies
Free version states it does Basic Membership Emails – does nothing of the sort
A client sought that feature the most from the Free version, seen available here in the comparison chart:Basic Membership Emails (last feature both Free and Pro supposedly offer)(Paid membership activation, free membership activation, canceled membership email, expired membership email, renewal reminder email, new user notification email.) Client is terribly disappointed now that their memberships are starting to reach the one year mark and zero “expired” alerts have been issued to their members, as their memberships expire with zero options for “renewal” at their disposal. All because RC falsely claims that the Free version provides all of those reminders. Seems like the classic bait-and-switch? Final take: would have gone with another plugin for the client if it had been clear that RC (Free) does not provide Basic Membership Emails in the first place. A request for clarity on the matter in the support forum has gone dark 10 days later, and a hail-mary request for assistance from the RC website (Pro) support form has also received zero responses. Apparently neither Free nor Pro wishes to make this right. Time to seek a proper solution for the client… feels awful charging them for my time, as I “got them into this” mess in the first place.
3cstudio
February 2, 2026
|
2 replies
