Really nice gateway but support is TERRIBLE
It worked great for almost a year then just stopped working.Followed all the procedures suggested on their website:Provide all logs, enable debug, provide a list of all plugins, create an admin login for them.Then spent 6 fruitless hours back and forth on WhatsApp with a chat centre operator who was acting as a liaison between me and their so-called “technical” team. And now it’s 3PM on a Friday afternoon, and not a peep from anyone for the last hour, so it looks like the site will be down all weekend, because, hey, they may be a 24/7 business but don’t expect to be in contact with a human being on weekends or between 5PM and 8AM on weekdays. I am advising my client to move to Payfast, whose support is excellent.Yoco’s transaction fees may be lower than those of Payfast, but woe betide you if you need support
hypeonweb
August 16, 2024
|
1 reply
Slows down website
Lovely payment gateway. Bad integration plugin
Fantastic Payment Processor / Support Terrible
With the recent update 3.0.2 my Yoco Plugin which I’ve been using for months successfully on Wordpress just stopped working. After sending an email to Yoco (it took them hours to reply back) they suggested that I switch to a default theme, disable all plugins and basically set my website back to a fresh install of wordpress) All this after I clearly explained that I did not install new plugins – only after the Yoco update did problems arise. Always have two payment processors as Payfast is still holding up.
georgefivaz
August 25, 2023
|
2 replies
Really nice gateway but support is TERRIBLE
It worked great for almost a year then just stopped working.Followed all the procedures suggested on their website:Provide all logs, enable debug, provide a list of all plugins, create an admin login for them.Then spent 6 fruitless hours back and forth on WhatsApp with a chat centre operator who was acting as a liaison between me and their so-called “technical” team. And now it’s 3PM on a Friday afternoon, and not a peep from anyone for the last hour, so it looks like the site will be down all weekend, because, hey, they may be a 24/7 business but don’t expect to be in contact with a human being on weekends or between 5PM and 8AM on weekdays. I am advising my client to move to Payfast, whose support is excellent.Yoco’s transaction fees may be lower than those of Payfast, but woe betide you if you need support
hypeonweb
August 16, 2024
|
1 reply
All GOOD!
Had a problem when I ran the latest update. Turned out to be a server-side error and nothing at all to do with the plugin. Yoco support was absolutely outstanding, really efficient and most accommodating. Thank you!
digizencoza
October 17, 2023
|
1 reply
Fantastic Payment Processor / Support Terrible
With the recent update 3.0.2 my Yoco Plugin which I’ve been using for months successfully on Wordpress just stopped working. After sending an email to Yoco (it took them hours to reply back) they suggested that I switch to a default theme, disable all plugins and basically set my website back to a fresh install of wordpress) All this after I clearly explained that I did not install new plugins – only after the Yoco update did problems arise. Always have two payment processors as Payfast is still holding up.
georgefivaz
August 25, 2023
|
2 replies
All GOOD!
Had a problem when I ran the latest update. Turned out to be a server-side error and nothing at all to do with the plugin. Yoco support was absolutely outstanding, really efficient and most accommodating. Thank you!
digizencoza
October 17, 2023
|
1 reply
YOCO ROCKS!!!
Absolutely the best payment gateway. Efficiency at its best.
Really nice gateway but support is TERRIBLE
It worked great for almost a year then just stopped working.Followed all the procedures suggested on their website:Provide all logs, enable debug, provide a list of all plugins, create an admin login for them.Then spent 6 fruitless hours back and forth on WhatsApp with a chat centre operator who was acting as a liaison between me and their so-called “technical” team. And now it’s 3PM on a Friday afternoon, and not a peep from anyone for the last hour, so it looks like the site will be down all weekend, because, hey, they may be a 24/7 business but don’t expect to be in contact with a human being on weekends or between 5PM and 8AM on weekdays. I am advising my client to move to Payfast, whose support is excellent.Yoco’s transaction fees may be lower than those of Payfast, but woe betide you if you need support
hypeonweb
August 16, 2024
|
1 reply
Really nice gateway but support is TERRIBLE
It worked great for almost a year then just stopped working.Followed all the procedures suggested on their website:Provide all logs, enable debug, provide a list of all plugins, create an admin login for them.Then spent 6 fruitless hours back and forth on WhatsApp with a chat centre operator who was acting as a liaison between me and their so-called “technical” team. And now it’s 3PM on a Friday afternoon, and not a peep from anyone for the last hour, so it looks like the site will be down all weekend, because, hey, they may be a 24/7 business but don’t expect to be in contact with a human being on weekends or between 5PM and 8AM on weekdays. I am advising my client to move to Payfast, whose support is excellent.Yoco’s transaction fees may be lower than those of Payfast, but woe betide you if you need support
hypeonweb
August 16, 2024
|
1 reply
Fantastic Payment Processor / Support Terrible
With the recent update 3.0.2 my Yoco Plugin which I’ve been using for months successfully on Wordpress just stopped working. After sending an email to Yoco (it took them hours to reply back) they suggested that I switch to a default theme, disable all plugins and basically set my website back to a fresh install of wordpress) All this after I clearly explained that I did not install new plugins – only after the Yoco update did problems arise. Always have two payment processors as Payfast is still holding up.
georgefivaz
August 25, 2023
|
2 replies
Slows down website
Lovely payment gateway. Bad integration plugin
